Zendesk Talk vs HappyFox Comparison

Remove All ADD PRODUCT Zendesk Talk HappyFox	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HappyFox Help Desk Software (331 Ratings)
Remove All ADD PRODUCT Zendesk Talk HappyFox	Visit Website	Start Free Trial

ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HappyFox Help Desk Software (331 Ratings)
ADD PRODUCT	Visit Website	Start Free Trial

Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

Irvine, California / +1 949-535-2220

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	Mighty (Agent-Based) $39 /Month For 5 Agents $29 per Agent per Month billed Yearly ($1740 per Year) $39 per Agent per Month billed Monthly ($2340 per Year) $26 per Agent per Month billed 2 Years ($1560 per Year) $27 per Agent per Month billed 3 Years ($1620 per Year) Customer Service Sector Features Omnichannel Ticket Creation SLA Management Knowledge Base SSO (GSuite/SAML/Azure) SSL Certificate Hosting Migration Assistance Based upon the Number of Agents, the pricing plan varies. Fantastic (Agent-Based) $59 /Month For 5 Agents $59 per Agent per Month billed Yearly ($3540 per Year) $49 per Agent per Month billed Monthly ($2940 per Year) $39 per Agent per Month billed 2 Years ($2340 per Year) $41 per Agent per Month billed 3 Years ($2460 per Year) Customer Service Sector Features Includes features of Mighty plan, plus Multi-brand Helpdesk SLA Breach Notification Custom Ticket Queues 24/7 Email Support Optional EU Data Center Based upon the Number of Agents, the pricing plan varies. Enterprise (Agent-Based) $79 /Month For 5 Agents $69 per Agent per Month billed Yearly ($4140 per Year) $79 per Agent per Month billed Monthly ($4740 per Year) $52 per Agent per Month billed 2 Years ($3120 per Year) $55 per Agent per Month billed 3 Years ($3300 per Year) Customer Service Sector Features Includes features of Fantastic plan, plus Proactive Agent Collision Task Management Asset Management 24/7 Email/Chat Support Uptime SLA Based upon the Number of Agents, the pricing plan varies. Enterprise Plus (Agent-Based) $99 /Month For 5 Agents $89 per Agent per Month billed Yearly ($5340 per Year) $99 per Agent per Month billed Monthly ($5940 per Year) $64 per Agent per Month billed 2 Years ($3840 per Year) $69 per Agent per Month billed 3 Years ($4140 per Year) Customer Service Sector Features Includes features of Enterprise plan, plus Agent Scripting 2 TB Attachment Store All-time Reporting History 24/7 Email/Chat/Phone Support Customer Success Manager Based upon the Number of Agents, the pricing plan varies. Starter (Unlimited Agents) $1499 /Month For 5 Agents $1499 per Month ($17,988 per Year) $1149 per Month billed 2 Years ($13,752 per Year) $1299 per Month billed 3 Years ($15,588 per Year) Customer Service Sector Features Unlimited Agents 10,000 Tickets / Year 10 Custom Fields Based upon the Number of Agents, the pricing plan varies. Growth (Unlimited Agents) $1999 /Month For 5 Agents $1999 per Month ($23,988 per Year) $1599 per Month billed 2 Years ($19,188 per Year) $1729 per Month billed 3 Years ($20,748 per Year) Customer Service Sector Features Unlimited Agents 20,000 Tickets / Year 20 Custom Fields Based upon the Number of Agents, the pricing plan varies. Scale (Unlimited Agents) $2999 /Month For 5 Agents $2999 per Month ($35,988 per Year) $2399 per Month billed 2 Years ($28,788 per Year) $2609 per Month billed 3 Years ($31,308 per Year) Customer Service Sector Features Unlimited Agents 100,000 Tickets / Year 100 Custom Fields Based upon the Number of Agents, the pricing plan varies. Scale Plus (Unlimited Agents) $4999 /Month For 5 Agents $4999 per Month ($59,988 per Year) $3999 per Month billed 2 Years ($47,988 per Year) $4329 per Month billed 3 Years ($51,948 per Year) Customer Service Sector Features Unlimited Agents 250,000 Tickets / Year 200 Custom Fields Based upon the Number of Agents, the pricing plan varies. View Price Page