Home/Compare/Zendesk Support vs Trengo
Updated on: October 24, 2020

Zendesk Support vs Trengo

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Trengo Help Desk Software
(18 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Trengo Help Desk Software
(18 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Visit Website Visit Website Try for Free

Overview

Summary

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..read more

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more. ..read more

With monday.com, you can better plan, organize and track your work from one centralized, visual and collaborative work space. It is intuitive and easy to use, which means that your team members can get up and running quicker by just sending them an email. Monday.com prioritizes flexibility to ensure that each team has a workflow that adopts to how they work. Easy onboarding, fast adoption With monday.com, you can plan everything you do in a very visual way, which makes it easier to stay on top of your tasks and not fall behind. You can agiley pivot from one strategy and challenge to the next, while adapting the way you work and your workflows. This solution provides an at a glance overview of the status of your workflows and projects so you can easily track the progress of each of them. To start off, all you have to do is to pick a template and you can then customize it to fit the needs of your company and match the structure of your workflows. ..read more

Features

Alerts (Escalation)

Automated Routing

Budget Management

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

IT Project Management

Idea Management

Incident Management

Issue Management

Kanban Board

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Milestone Tracking

Multi-Channel Communication

Percent-Complete Tracking

Portfolio Management

Project Planning

Project Templates

Recurring Task Management

Requirement Management

Resource Management

Self Service Portal

Social Media Integration

Status Tracking

Surveys & Feedback

Task Management

Ticket Management

Time & Expense Tracking

Timeline View

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 (415) 418-7506

Utrecht, Netherland / +31 850013030

New York, New York

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
$5 /User/Month

Starts from $5 /agent/month billed Annually or $9 /agent/month billed Monthly

Features

  • Email and social channels
  • Basic help center
  • Web Widget and Mobile SDK
Team
$19 /User/Year

Starts from $19 /agent/month billed Annually or $25 /agent/month billed Monthly

Features

  • Includes features of Essential plan, plus
  • Custom business rules
  • Performance Dashboards
  • Public apps and integrations
Professional
$49 /User/Month

Starts from $49 /agent/month billed Annually or $59 /agent/month billed Monthly

Features

  • Includes features of Team plan, plus
  • Multilingual content
  • CSAT surveys
  • Custom reports and dashboards
Enterprise
$99 /User/Month

$99 /agent/month billed Annually or $125 /agent/month billed Monthly

Features

  • Includes features of Professional plan, plus
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Satisfaction Prediction
  • Skills-based routing
  • Launch Success Program
Elite
$199 /User/Month

$199 /agent/month billed Annually

Features

  • Includes features of Enterprise plan, plus
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption and security
  • Data center location
View Price Page
Start
Others

€5 per user per month billed yearly

€8 per user per month billed monthly

Features

  • Conversation inbox (ticketing)
  • Forward conversations
  • Conversation logging
  • Website widget
  • Apps
  • Collaborate with agents
  • Help center
  • Tag agents
  • Notes & @tags
  • Mark conversations as spam
  • Internal chat
  • Business hours
  • Number of users/agents: Max 2
  • Web app
  • iOS & Android app
  • Windows app
  • Mac app
  • Support via email
  • Support via live chat
  • Support via messaging
Grow
Others

€15 per user per month billed yearly

€19 per user per month billed monthly

Features

  • Includes Features of Start plan, plus
  • Number of users/agents: Max 5
  • Assign conversations to teams
  • Merge conversations
  • Labels (folders)
  • Custom fields
  • Profiles
  • Contact groups
  • Ticket results
  • Quick replies
  • Bulk actions
  • Archive: 180
  • Number of channels: 5
  • Auto replies
  • Email themes
  • Insert own code in the head
  • Overrule CSS code
  • Manageable theme color
  • Logo upload
  • Out-of-office (auto) replies
  • Widgets: 5
  • Manageable theme color
  • Rules: 10
  • Number of integrations: 2

Scale
Others

€25 per user per month billed yearly

€30 per user per month billed monthly

Features

  • Includes Features of Grow plan, plus
  • Number of users/agents: Max 100
  • Archive: Infinity
  • Number of channels: 50
  • Mail from own domain
  • Remove branding
  • Internal calling (soon)
  • Transfer call to mobile
  • Transfer call to a team
  • Transfer call to the agent
  • Transfer call to an external number
  • Upload own greetings
  • Verify and use a different Caller-ID
  • Own (sub)domain
  • Convert to intranet (password protected)
  • Bulk SMS
  • Schedule messages
  • Import contacts
  • Widgets: 50
  • Remove Trengo branding
  • Flowbots (Add-on)
  • Flow/Chatbots (Add-on)
  • Rules: 25
  • Statistics
  • Show specific dates
  • Toon gewenste kanalen in grafieken
  • Show specific users in statistics
  • Show specific labels in statistics
  • New conversation statistics
  • Closed conversation charts
  • Export ticket info & results
  • Number of integrations: 10
  • API
  • Outbound webhooks
  • Inbound webhooks
Enterprise
Others

€35 per user per month billed yearly

€41 per user per month billed monthly

Features

  • Includes Features of scale plan, plus
  • Number of users/agents: Infinity
  • Number of channels: Infinity
  • IVR menu's
  • Widgets: Infinity
  • Rules: Infinity
  • Number of integrations: Infinity
  • IP restriction (soon)
  • Support via phone
View Price Page
Basic
$49 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Unlimited free viewers
  • Unlimited boards
  • Over 20 column types
  • iOS and Android apps
  • File storage: 5 GB
  • Activity log: 1 week
  • Whiteboard integration
  • Embed documents
  • Kanban view
  • Embedded forms
  • Dashboards: 1 board per dashboard
  • Two-factor authentication
  • Self-serve knowledge base
  • 24/7 customer support

Standard
$59 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of basic plan, plus
  • File storage: 50 GB
  • Activity log: Unlimited
  • Zoom integration
  • Timeline view
  • Calendar view
  • Share boards with guests: 4 guests billed as 1 user
  • Map view
  • Advanced search
  • Forms customization
  • Integrations: 250 actions/month
  • Automations: 250 actions/month
  • Dashboards: 3 boards per dashboard

Pro
$99 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of Standard plan, plus
  • File storage: Unlimited
  • Share boards with guests: Unlimited
  • Time tracking
  • Chart view
  • Formula column
  • Custom tags
  • Private boards
  • Integrations: 25,000 actions/month
  • Automations: 25,000 actions/month
  • Dashboards: 10 boards per dashboard
  • Google authentication

Enterprise
Custom

For users more than 200

Features

  • Includes features of Pro plan, plus
  • Integrations: 250,000 actions/month
  • Automations: 250,000 actions/month
  • Dashboards: 25 boards per dashboard
  • Single Sign On (Okta, One login, Azure AD, Custom SAML)
  • Audit log
  • Session management
  • HIPAA Compliance
  • 99.9% uptime SLA
  • Advanced account permissions
  • Tailored onboarding
View Price Page

SCREENSHOTS

Zendesk Support Screenshots
View 3 screenshot(s)
Trengo Screenshots
View 4 screenshot(s)
monday.com Screenshots
View 22 screenshot(s)

INTEGRATIONS

    NA
  • Magento
  • HubSpot CRM
  • Slack
  • WooCommerce
  • Shopify
  • Zapier
  • Copper (ProsperWorks CRM)
  • Dropbox Business
  • Asana
  • Slack
  • JotForm
  • MailChimp
  • Typeform
  • SurveyMonkey
  • Trello
  • GitHub
  • Todoist
  • Toggl Track
  • GitLab
  • Google Drive
  • Harvest
  • Salesforce
  • Pipedrive
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Zendesk Support

SysAid
Front
LiveAgent
Zoho Desk
Freshdesk

Top alternatives to Trengo

Zendesk Support
SysAid
Front
LiveAgent
Zoho Desk