Zendesk Sell vs 1CRM Comparison

Remove All	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Sell CRM Software (557 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove 1CRM CRM Software (89 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho CRM CRM Software (6128 Ratings)	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshsales CRM Software (1621 Ratings)
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Remove All	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Sell CRM Software (557 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove 1CRM CRM Software (89 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho CRM CRM Software (6128 Ratings)	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshsales CRM Software (1621 Ratings)
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Overview

Summary

Zendesk Sell is a salesforce automation software to make better decisions in Sales. It is simple, user-friendly, and designed to help sales reps to keep selling. Focused on increasing productivity, the software gives quick access to relevant deal data to facilitate ease of analysis and collaboration. Data capture is automatic, and therefore, agents and sales reps can always stay on the same page when handling customer accounts. It streamlines the building and management of sales pipelines so that reps can prioritize prospects and customers. The greatest USP of the software is enabling users to send emails, make calls, view deal history, and schedule meetings in a few clicks. SmartList is another fantastic feature that allows for the segmentation and filtering of deals and leads in real-time. Businesses can integrate their everyday tools with the platform or create their own Zendesk apps to be used exclusively. Zendesk Sell’s SDKs and APIs provide the foundation for the successful project integrations. ..show more

1CRM is an all-in-one CRM solution for managing corporate workflows. The dashboard part of the software includes facilities for scheduling calls and meetings, as well as sending emails to clients. You may work together with your team to track inventory movements and levels across different warehouse sites with 1CRM. By including a custom chart on any dashboard, you may create leads by tracking top opportunities and quotes. You can communicate the most up-to-date information with your customers and partners in real-time. All of your sales, including those made by your employees, may be consolidated into one platform. Because it is a custom-fit CRM, you can easily customize screens and menus to achieve your CRM vision. The built-in 1CRM catalog may be used by your sales team to create Quotes and Invoices. You can prevent a quote from being misplaced in your inbox. Your clients can accept quotations directly from the web and get started on the project. Clients can also use this software to see a list of all their projects with you, including their details, connected contacts, completed and continuing work, and project files. ..show more

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..show more

Freshsales, also known as Freshworks CRM, is a cloud-based customer relationship management (CRM) tool that can help businesses grow their revenue through context-driven sales. This highly-rated CRM can help businesses close deals faster, improve seller effectiveness, reduce IT complexity, streamline the sales process, generate new opportunities, and much more. Some of the top features of Freshsales include sales lead tracking, sales management, event tracking, one-click phone, personalized bulk emails, email prioritization, AI-powered chatbots, customizable web forms, page visit tracking, visitor intent tracking, activity timeline, predictive contact scoring, deal insights, third-party integrations, dynamic forecasting, 360° customer view, automated sales campaigns, etc. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.
Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.
Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork
Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.
Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads
Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services
Customization Helps to customize the system for use in industry-specific use cases
Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking
Document Management Ability to store and manage various information and documents in electronic format.
IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis
Lead Management A systemized and organized way of managing all your leads and their conversation.
Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.
List Management Enables management of multiple lists and communications with them
Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI
Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media.
Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.
Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way
Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities
Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.
Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.
Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity
Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms
Referral Tracking Track and manage your referred customers.
Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
Sales Force Automation Streamlined management of the sales cycle from lead to close
Territory Management Helps to assign, manage sales territories and conveniently track their progress

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / +1 888-670-4887

Canada / 778.432.2761

Pleasanton, California - 94588 / +1 877-834-4428

San Mateo, California / +1 650-513-0514

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Sell Team $25 /User/Month For Number of Agents 5 Features Customizable sales pipeline; up to 2 Email and calendar integrations Task and appointment setting Call tracking and recording, and text messages Pre-built sales dashboards Robust APIs—core Note: Depends upon the Agents Pricing Various Sell Growth $69 /User/Month Per Agent Per Month For Number of Agents 5 Features Customizable sales pipeline; up to 10 Email and calendar integrations Task and appointment setting Call tracking and recording, and text messages Pre-built sales dashboards Robust APIs—core + premium Product and price book Advanced and custom sales reports Sales forecasting and goals tracking Prospecting and enrichment credits Note: Depends upon Number of Agents Pricing Various Sell Professional $149 /User/Month For Number of Agents 5 Features Customizable sales pipeline; up to 20 Email and calendar integrations Task and appointment setting Call tracking and recording, and text messages Pre-built sales dashboards Robust APIs—core + premium Product and price book Advanced and custom sales reports Sales forecasting and goals tracking Prospecting and enrichment credits Lead and deal scoring Task automation Advanced roles and permissions Company hierarchy Sell Enterprise $219 /User/Month Features Unlimited paid users Single sign-on (SSO) Advanced roles and permissions Number of sales pipelines - Unlimited Customizable deal pipeline Custom data fields, filters, and tags Subscriptions Product & price book Lead and deal scoring Company hierarchy Task & appointment setting Sales triggers Round robin (automated distribution) Sequence - Unlimited Task automation Customized notifications Enrichment credits per user per month - 10000 Prospecting credits per user per month - 300 Company phone number Direct dial phone number Company technology stack Calendar integration Email tracking Bulk emailing Unlimited email templates Email personalization tags Text messaging Click to dial (additional rates apply) Inbound and outbound minutes Call tracking and recording Computer Telephony Integration (CTI) Automated power dialer Call scripts Offline mobile access Geolocation Visit tracking and GeoVerification Assign collaborators @Mentions Team document repository Client libraries Core API access Public apps and integrations Premium API access (Sync, Search, Firehose) - Rate limit Private custom applications Pre-built sales dashboards Custom sales reports and dashboards Sales forecasting Advanced activity reports Goals tracking Sequence reporting Link sharing Refresh rate - 1hour Scheduled report delivery - Zendesk users and end users Dashboard sharing - Zendesk users and end users Document storage - 25GB-User Custom objects - Up to 25M records Duplicate detection Smart lists Smart list templates Required fields Editable by 'Admin Only' data fields Data imports Data exports Support multiple languages Digital support Access to Zendesk help center and community Onboarding and adoption resources Getting started on-demand training Guided learning paths Add Ons: Premier plans Technical account manager Professional Services View Price Page	Startup (Cloud Service) $15 /User/Month Features Purchase 1-3 Users (Max.) Standard 1CRM Feature Set Includes Support & Updates Host Country Choice 300 Accounts 750 Targets/Leads/Contacts 1 GB/User Storage Startup Plus (Cloud Service) $23 /Month Features Purchase 1-10 Users (Max.) Standard 1CRM Feature Set Includes Support & Updates Host Country Choice 600 Accounts 1500 Targets/Leads/Contacts 1 GB/User Storage Professional (Cloud Service) $33 /Month Features Purchase 1-Unlimited Users Standard 1CRM Feature Set Includes Support & Updates Host Country Choice Unlimited Accounts Unlimited Targets/Leads/Contacts 2 GB/User Storage Enterprise (Cloud Service) $39 /Month Features Purchase 1-Unlimited Users Extended 1CRM Feature Set Includes Support & Updates Host Country Choice Unlimited Accounts Unlimited Targets/Leads/Contacts 2.5 GB/User Storage Startup (On-Premise) Free Features Purchase 1-3 Users (Max.) Standard 1CRM Feature Set No Support & Updates 300 Accounts 750 Targets/Leads/Contacts Startup Plus (On-Premise) $17 /Month Features Purchase 1-10 Users (Max.) Standard 1CRM Feature Set Includes Support & Updates 600 Accounts 1500 Targets/Leads/Contacts Professional (On-Premise) $27 /Month Features Purchase 1-Unlimited Users Standard 1CRM Feature Set Includes Support & Updates Unlimited Accounts Unlimited Targets/Leads/Contacts Enterprise (On-Premise) $33 /Month Features Purchase 1-Unlimited Users Extended 1CRM Feature Set Includes Support & Updates Unlimited Accounts Unlimited Targets/Leads/Contacts Professional (Perpetual Licenses) $405 Others Features Purchase Any Number of Users – No Minimum or Maximum Standard 1CRM Feature Set Support & Updates $100/User/Year Unlimited Accounts Unlimited Targets/Leads/Contacts On Premise ONLY – Installs on Linux, Windows, or macOS Servers Enterprise (Perpetual Licenses) $585 Others Features Purchase Any Number of Users – No Minimum or Maximum Extended 1CRM Feature Set Support & Updates $100/User/Year Unlimited Accounts Unlimited Targets/Leads/Contacts On Premise ONLY – Installs on Linux, Windows or macOS Servers View Price Page	Standard $20 /User/Month Automate and optimize your sales cycle Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Automation and Process Management Workflow rules Email notifications Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Marketing Automation Email templates Email authentication Mass email Social profile integration Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Professional $35 /User/Month Improve customer acquisition and accelerate growth Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Macros SalesSignals Assignment rules Automation and Process Management Workflow rules Email notifications Blueprint Webhooks Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Validation rules Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Custom reports and dashboards (Unlimited) Marketing Automation Email templates Email authentication Mass email Social profile integration Email relay CRM for Google Ads Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Field-level security Enterprise $50 /User/Month Manage global CX operations with the complete CRM Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Macros SalesSignals Assignment rules Multiple scoring rules Custom SalesSignals Email parsers Data entry wizards Portals Automation and Process Management Workflow rules Email notifications Blueprint Webhooks Record approval process Data review process Custom functions CommandCenter Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Validation rules Custom modules Custom buttons Page layouts Translations Developer sandbox Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Custom reports and dashboards (Unlimited) Advanced dashboard components Anomaly detectors Webform analytics Artifical Intelligence Data enrichment Prediction AI sales forecasting Anomaly detection Recommendation AI analytics Communication Image validation Conversational AI Email intelligence Conversation intelligence Voice of the Customer Marketing Automation Email templates Email authentication Mass email Social profile integration Email relay CRM for Google Ads Attribution Segmentation Auto-responders Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Field-level security Reporting hierarchy Record-level sharing Territory management Data encryption Lite users add-on Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly) Ultimate $65 /User/Month Scale exponentially with dedicated BI capabilities Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Macros SalesSignals Assignment rules Multiple scoring rules Custom SalesSignals Email parsers Data entry wizards Portals Automation and Process Management Workflow rules Email notifications Blueprint Webhooks Record approval process Data review process Custom functions CommandCenter Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Validation rules Custom modules Custom buttons Page layouts Translations Developer sandbox Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Custom reports and dashboards (Unlimited) Advanced dashboard components Anomaly detectors Webform analytics Zoho Analytics Artifical Intelligence Data enrichment Prediction AI sales forecasting Anomaly detection Recommendation AI analytics Communication Image validation Conversational AI Email intelligence Conversation intelligence Voice of the Customer Marketing Automation Email templates Email authentication Mass email Social profile integration Email relay CRM for Google Ads Attribution Segmentation Auto-responders Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Field-level security Reporting hierarchy Record-level sharing Territory management Data encryption Lite users add-on Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly) CRM Plus $69 /User/Month Unify sales, service, and marketing on one platform Features Eight apps, all features included Users have access to all apps Fully integrated CRM Flex $14 /User/Month billed Yearly Build a custom sales, service, and marketing bundle Features Select the apps you need Select editions and users for each app Fully integrated View Price Page	Free Free For Upto 3 Users Features Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Built-in Chat, Email, & Phone Email Templates Custom Fields Sales Dashboard Mobile App 24x5 Support Growth Others ₹1,199 Per User Per Month Billed Monthly ₹999 Per User Per Month Billed Yearly Features Includes features of Free plan, plus AI-powered Contact Scoring Sales Sequences Workflows Custom Sales Activities Product Catalog 1 CPQ License Add-On : Freshbots: ₹7,999 for 1000 Freshbots sessions Buy additional Freshbots session packs to engage with customers across channels seamlessly Chatbots are available on all plans. All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. The validity of the sessions purchased aligns with your payment cycle. CPQ (Beta): ₹1,299 Per User Per Month Rich document builder Built-in eSignature Accurate quote generation Pro Others ₹3,399 Per User Per Month Billed Monthly ₹2,799 Per User Per Month Billed Yearly Features Includes features of Growth plan, plus Multiple Sales Pipelines Time-based Workflows Auto-assignment Rules for Contacts, Accounts, Deals Sales Teams & Territory Management AI-powered Deal Insights & Next Best Action Add-On : Freshbots: ₹7,999 for 1000 Freshbots sessions Buy additional Freshbots session packs to engage with customers across channels seamlessly Chatbots are available on all plans. All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. The validity of the sessions purchased aligns with your payment cycle. CPQ (Beta): ₹1,299 Per User Per Month Rich document builder Built-in eSignature Accurate quote generation Enterprise Others ₹5,999 Per User Per Month Billed Monthly ₹4,999 Per User Per Month Billed Yearly Features Includes features of Pro plan, plus Custom Modules AI-based Forecasting Insights Audit Logs Field-level Permissions Dedicated Account Manager Sandbox Add-On : Freshbots: ₹7,999 for 1000 Freshbots sessions Buy additional Freshbots session packs to engage with customers across channels seamlessly Chatbots are available on all plans. All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. The validity of the sessions purchased aligns with your payment cycle. CPQ (Beta): ₹1,299 Per User Per Month Rich document builder Built-in eSignature Accurate quote generation View Price Page

Compare Zendesk Sell vs 1CRM

Zendesk Sell

1CRM

Zoho CRM

Freshsales

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES