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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more SERP Insights offers a Search Engine Optimization (SEO) benchmarking tool for improving traffic and analyzing competitor rankings. It features automatic reports that can be set up with weekly frequencies. Users can track ranks, mobile speed, and desktop speed using insights for Search Engine Results Page. They can also keep track of page and domain scores along with trust and citation scores. Word count, number of referring domains, and other data are also taken into account. Users can even track the top 20 results for any keyword that they require. Country specific and local search options are also available. Its website includes an academy and a community that is focussed on helping users make use of SERP insights effectively to increase the ROI on their SEO campaigns. The academy includes a fully narrated and informative video tutorial series as well. While users can access the tool from its website, it comes with a mobile version as well. Read more
Pricing Options
  • Free Trial Available
  • Starts at $49.0.
  • Free Trial Available
  • Starts at $65.19.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    68%
  • Momentum
    60%
  • Popularity
    63%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.1/5 7 user ratings
Not Available
Ratings Distribution
  • Excellent

    28.6%
  • Very Good

    57.1%
  • Average

    14.3%
  • Poor

    0%
  • Terrible

    0%
Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $49.0.
  • Free Trial Available
  • Starts at $65.19.
Pricing Plans
Monthly Plans Annual Plans

Suite Team $49.00 $49.00 per user / month

Suite Growth $79.00 $79.00 per user / month

Suite Professional $99.00 $99.00 per user / month

Suite Enterprise $150.00 $150.00 per user / month

Additional enterprise-ready plans $215.00 $215.00 per user / month

Starter $65.19 $65.19 per month

Team $130.40 $130.40 per month

Agency $195.61 $195.61 per month

 
View Detailed Pricing

Screenshots & Videos

Screenshots Zendesk Explore : Dashboard screenshot
+ 1 More
SERP Insights screenshot
+ 1 More
Videos Video Thumbnail Not Available

Vendor information

Company Details Located in: San Francisco, CA - 94103 Located in: Glasgow, Scotland - G2 4HG
Contact Details

888-670-4887

https://www.zendesk.com/explore/

0141 332 0063

https://serpinsights.io/

Social Media Handles

Not available

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