Compare Zendesk Explore vs Metric Insights

Summary

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. ..show more

Metric Insights is an advanced business intelligence platform that brings all of your BI tools and data into one readily searchable BI platform to engage people. It enables you to govern, certify, and monitor all of your reports and dashboards in order to boost user engagement and trust. With Metric Insights, you can deliver the right content, at the right time, on the right device to the right person. You can detect abnormalities in your data automatically to guarantee that the proper people are notified of crucial changes and nothing goes unnoticed. It provides detailed insights into your data in any app, on any device. You can embed material from any source securely, providing consumers with a uniform experience independent of the reporting platform. You can search all of the assets in your BI catalog using natural language, and filter by popular and certified content. Additionally, this Enterprise BI Portal from Metric Insights supports BI governance by allowing analysts to record, categorize, and certify their critical BI reports and dashboards before publishing them to a centralized portal for users. ..show more

Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.

Ad hoc Query Helps in answering a query as and when it arises

Ad hoc Reports Creates impromptu reports as and when the occasion requires

Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best

Dashboard A digital insight of reports and other workings on a single screen

Data Analysis Helps in analyzing stored raw data and converting them into useful reports

Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes

Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project

Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.

Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

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