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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Explore logo
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Grow logo
Business Intelligence Software

4.4 833 user ratings

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Overview

Description Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more Grow is a full stack BI (Business Intelligence) Software with no code policy that assists the businesses in making data-driven choices backed by detailed insights and analytics. The platform makes it simple to convert, cleanse, and analyze data from a variety of sources so that sophisticated analytics and dashboards can be generated at a single place. With Grow, native connections can be linked to the most widely used systems, databases, and CRMs to integrate data easily via APIs that continuously import and update data, ensuring that your KPIs are up-to-date and trustworthy while making key business choices. Grow's connections with OneDrive, Google Sheets, Excel/CSV Upload, Google Docs, Dropbox, Smartsheets, Airtable and Amazon S3 gives versatility by allowing data imports from files. Users can import ad data from Google, Twitter, Facebook, LinkedIn and Microsoft to see how they can make the most of their marketing money. Users can additionally import data from their digital analytics systems, such as Google Analytics, Google Search Console, or HubSpot to learn how visitors interact with their site or platform. Read more
Pricing Options
  • Free Trial Available
  • Starts at $49.00.
  • Free Trial Available
  • Grow Offers Custom plan.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    68%
  • Momentum
    60%
  • Popularity
    63%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    82%
  • Momentum
    61%
  • Popularity
    74%
SaaSworthy Awards
Not Available
# 8 Highly Rated # 7 Most Popular

Features

Total Features
8 Features
10 Features
Common Features for All
    Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.
    Ad hoc Query Helps in answering a query as and when it arises
    Ad hoc Reports Creates impromptu reports as and when the occasion requires
    Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best
    Dashboard A digital insight of reports and other workings on a single screen
    Data Analysis Helps in analyzing stored raw data and converting them into useful reports
    Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes
    Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project
    Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.
    Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.
  • + 5 More - Show Less
    • Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.
      Ad hoc Query Helps in answering a query as and when it arises
      Ad hoc Reports Creates impromptu reports as and when the occasion requires
      Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best
      Dashboard A digital insight of reports and other workings on a single screen
      Data Analysis Helps in analyzing stored raw data and converting them into useful reports
      Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes
      Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project
      Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.
      Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.
  • + 7 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.1/5 7 user ratings
    4.4/5 833 user ratings
    Ratings Distribution
    • Excellent

      28.6%
    • Very Good

      57.1%
    • Average

      14.3%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      53.1%
    • Very Good

      35.9%
    • Average

      8.4%
    • Poor

      0.1%
    • Terrible

      2.5%
    Review Summary
    Not Available

    Grow, a financial reporting and budgeting tool, receives mixed reviews from users. While some praise its user-friendly interface, customization options, and robust reporting capabilities, others criticize its occasional bugs, limited customer support, and lack of certain advanced features. Its pricing is generally considered affordable, but some reviewers note that the cost can increase as businesses scale. Overall, Grow appears to be a solid choice for small businesses seeking a user-friendly and customizable financial reporting solution, but companies with more complex needs may find it lacking in certain areas.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $49.00.
    • Free Trial Available
    • Grow Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Suite Team $49.00 $49.00 per user / month

    Suite Growth $79.00 $79.00 per user / month

    Suite Professional $99.00 $99.00 per user / month

    Suite Enterprise $150.00 $150.00 per user / month

    Additional enterprise-ready plans $215.00 $215.00 per user / month

    Grow.com Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Zendesk Explore : Dashboard screenshot
    + 1 More
    Grow : screenshot
    + 1 More
    Videos Video Thumbnail Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: San Francisco, CA - 94103 Located in: Lehi, UT Founded in: 2014
    Contact Details

    888-670-4887

    https://www.zendesk.com/explore/

    1-415-614-4474

    https://www.grow.com/

    Social Media Handles

    Not available

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