Compare Zendesk Explore vs datapine

Summary

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. ..show more

Datapine is a business intelligence software that offers interactive BI dashboards to provide you and your team with safe access to all pertinent corporate data, allowing you to make data-driven choices from any location and at any time. It enables everyone in your organization to create in-depth actionable insights with self-service analysis. With Datapine, you can develop data-driven procedures and decision-making to improve organizational efficiency. You can take advantage of a secure, centralized source of information for all of your data sources and reduce manual chores to a bare minimum and respond to important business inquiries faster and more accurately. You can also connect to Datapine’s high-speed, safe data warehouse in Germany through remote connection or move your data there for enhanced operations. To take advantage of complete analytics, you can easily match and integrate data from different data sources and perform cross-database queries. You can also use a simple drag-and-drop interface to generate basic and complex data visualizations, regardless of your experience level with Datapine. Additionally, you can build cross-database queries quickly and easily with this software. ..show more

Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.

Ad hoc Query Helps in answering a query as and when it arises

Ad hoc Reports Creates impromptu reports as and when the occasion requires

Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best

Dashboard A digital insight of reports and other workings on a single screen

Data Analysis Helps in analyzing stored raw data and converting them into useful reports

Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes

Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project

Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.

Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

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