Home/Business Intelligence Software/Zendesk Explore vs BoardUpdated on: March 28, 2024

Compare Zendesk Explore vs Board

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. ..show more

board is a next-generation business analytics and CPM software helping out organisations with data analysis, simulation and planning. Organisations can depend on the particular to fulfil certain goals and drive digital transformation throughout. Moreover, board with its all in one approach helps organisations make a choice between multiple services offered, on the basis of departments, industries and applications. At present 3000+ international brands depend on board to get their daily tasks streamlined. Essential BI functionalities made available within the software helps with effective analysis, interactive dashboard generation and impactful reports. Companies also get to combine enterprise-wide data governance along with user self-service. A performance management feature embedded within facilitates easy implementation of adequate planning outcomes, profitability applications and scorecards. Thus aligning strategic corporate objectives with performance in real-time. Detailed reports offered by board, help with adequate data analysis and decision making. ..show more

Features

Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.

Ad hoc Query Helps in answering a query as and when it arises

Ad hoc Reports Creates impromptu reports as and when the occasion requires

Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best

Dashboard A digital insight of reports and other workings on a single screen

Data Analysis Helps in analyzing stored raw data and converting them into useful reports

Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes

Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project

Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.

Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA - 94103 / 888-670-4887

Chiasso, Switzerland / +41 91 697 54 10

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Suite Team
$49 /User/Month

$49 per agent/month billed annually

Features:

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$79 /User/Month

$79 per agent/month billed annually

Features:

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - MULTIPLE
  • Easy-to-set up automations & workflows with additional options
  • AI-powered automated answers - UP TO 100
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - INTERMEDIATE
  • 1,000+ apps and integrations - PREBUILT & CUSTOM
  • Robust APIs - ADVANCED RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$99 /User/Month

$99 per agent/month billed annually

Features:

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - MULTIPLE
  • Easy-to-set up automations & workflows with additional options
  • AI-powered automated answers - UP TO 500
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - INTERMEDIATE
  • 1,000+ apps and integrations - PREBUILT & CUSTOM
  • Robust APIs - ADVANCED RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$150 /User/Month

$150 per agent/month billed annually

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - UP TO 1000
  • Real-time, shareable and advanced reporting and analytics
  • Sandbox environment for change management
  • Robust APIs - ENTERPRISE RATE LIMIT
Additional enterprise-ready plans
$215 /User/Month

$215 per agent/month billed annually

Talk to us for a comprehensive solution that meets all your enterprise needs.

  • Protect your data with best-in-class security and compliance.
  • Fine-tune operations with granular controls and greater change management flexibility.
  • Extend your Zendesk instance and unify your data with custom integrations.
  • Get set up for success with advanced support and services from the Zendesk team
View Price Page
Board
Custom

Features

  • Scorecarding
  • Dashboard
  • Reporting
  • Analysis
  • Budgeting, Planning and Forecasting
  • Profitability Analysis
  • Strategy Management
  • Financial Consolidation
  • Machine Learning Forecasting
  • Simulation
  • Clustering
  • Statistical Functions
View Price Page

SCREENSHOTS

Zendesk Explore Screenshots
View 2 screenshot(s)
Board Screenshots

INTEGRATIONS

    NA
  • Microsoft Excel
  • Microsoft Word

ALTERNATIVES

Top alternatives to Zendesk Explore

SERP Insights
SERP Insights
Metric Insights
Metric Insights
Sisense
Sisense
DOMO
DOMO
Tableau
Tableau

Top alternatives to Board

NetLine Corporation
NetLine Corporation
Ply
Ply
Sisense
Sisense
DOMO
DOMO
Tableau
Tableau