Home/Live Chat Software/Zendesk Chat vs Zendesk SupportUpdated on: March 29, 2024

Compare Zendesk Chat vs Zendesk Support

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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sell Team
$25 /User/Month

Annual Subscription Term (per user per month) - $19

Monthly Subscription Term (per user per month) - $25

Features:

  • Email integration
  • Up to 3 paid users
  • 1 custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT

ACCOUNT MANAGEMENT

  • User limits - Up to 3 paid users
  • Document storage - 2GB/user
  • Data Imports
  • Duplicate Detection

SALES TRACKING

  • Number of sales pipelines - 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository
  • EMAIL
  • Email integration with tracking (clicks & opens)

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)

API AND INTEGRATIONS

  • Connect to zendesk support
  • Public apps and integrations

REPORTING

  • Customizable sales dashboards
Sell professional
$59 /User/Month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

  • Email integration
  • Unlimited paid users
  • 1 custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics

ACCOUNT MANAGEMENT

  • User limits - Unlimited paid users
  • Document storage - 5GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Core API
  • Pre-built code libraries
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics

Sell Enterprise
$125 /User/Month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

  • Email integration
  • Unlimited paid users
  • 2 sales pipelines
  • Built-in click-to-dial, call recording, & power dialer
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics
  • Activity reports
  • Advanced permissions
  • Product catalog
  • Lead and deal scoring
  • Task automation
  • Customized notifications

ACCOUNT MANAGEMENT

  • User limits - Unlimited paid users
  • Document storage - 10GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - 2
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and deal scoring
  • Historical sales exports
  • Companies hierarchy
  • Product and price book

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized notifications

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call scripts
  • Automated power dialer

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports
  • Role-based permissions

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Zapier integration
  • Core API
  • Pre-built code libraries
  • Hubspot integration
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics
  • Activity reports

Sell Elite
$249 /User/Month

Annual Subscription Term (per user per month) - $199

Monthly Subscription Term (per user per month) - $249

ACCOUNT MANAGEMENT:

  • User limits - Unlimited paid users
  • Document storage - 25GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - Unlimited
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and deal scoring
  • Historical sales exports
  • Companies hierarchy
  • Product and price book

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized notifications

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call scripts
  • Automated power dialer

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports
  • Role-based permissions

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Zapier integration
  • Core API
  • Pre-built code libraries
  • Hubspot integration
  • Firehose API
  • Sync API
  • Search API
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics
  • Activity reports
  • Rep performance dashboard
  • Advanced sales insight reports
  • Success insight reports
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page

SCREENSHOTS

Zendesk Chat Screenshots
View 5 screenshot(s)
Zendesk Support Screenshots

ALTERNATIVES

Top alternatives to Zendesk Chat

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Intercom
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Freshchat
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tawk.to

Top alternatives to Zendesk Support

Zendesk Talk
Zendesk Talk
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Help Scout
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Openbravo Commerce Suite
Freshdesk
Freshdesk
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SysAid