Home/Compare/Zendesk Chat vs LiveZilla
Updated on: November 24, 2020

Zendesk Chat vs LiveZilla

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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. ..read more

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

Singen, Germany

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Plan Features

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history
Team
$14 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
Professional
$29 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)
Enterprise
$59 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support
View Price Page
LiveZilla ONE
Free

Features

  • 1 Operator or Bot : Free
  • Non-expiring perpetual License
  • LiveZilla Apps
  • LiveZilla Knowledge Base
  • LiveZilla Statistics and Reports
  • LiveZilla GeoTracking
  • Unlimited Maximum number of Websites and Domains
  • Unlimited Maximum number of concurrent Chats and Tickets
  • Unlimited Maximum number of Contacts and Customers
LiveZilla PRO
$218.23 Others

New License / Initial Purchase

  • 2 Operators or Bots : $219.33
  • 3 Operators or Bots : $263.2
  • 5 Operators or Bots : $411.25
  • 10 Operators or Bots : $767.66
  • Unlimited Operators and Bots : $1206.32

Features

  • Includes features of LiveZilla ONE plan

The software offers Competitive Upgrade and Version Upgrade pricing options. For further details, contact the vendor.

View Price Page

SCREENSHOTS

Zendesk Chat Screenshots
View 5 screenshot(s)
LiveZilla Screenshots
View 16 screenshot(s)

INTEGRATIONS

    NA
  • PrestaShop
  • WordPress
  • Joomla
  • Drupal
  • Magento

ALTERNATIVES

Top alternatives to Zendesk Chat

Intercom
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Top alternatives to LiveZilla

Zendesk Chat
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Intercom
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