Zendesk Chat vs Drift Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Chat

Live Chat Software

4.5 307 user ratings

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Drift

Conversational Marketing Software

4.4 1,709 user ratings

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Overview

Description	Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. Read more	Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. Read more
Pricing Options	Free Trial Available Starts at $19.0.	Free Trial Not Available Drift Offers Free-forever and Custom plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 75% Momentum 62% Popularity 64%
SaaSworthy Awards	# 4 Highly Rated # 9 Most Popular	# 3 Most Worthy # 3 Highly Rated

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 307 user ratings	4.4/5 1,709 user ratings
Ratings Distribution	Excellent 60.1% Very Good 31.6% Average 5.5% Poor 1.5% Terrible 1.3%	Excellent 56.5% Very Good 31.6% Average 5.7% Poor 3.5% Terrible 2.6%
Review Summary	Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans.	Overall, users find Drift to be a highly effective tool for conversational marketing and sales. It is praised for its ease of use, intuitive interface, and ability to personalize customer interactions at scale. Users appreciate the platform's robust features, such as chatbots, email integration, and analytics, which help them engage with leads, qualify prospects, and close deals efficiently. While some users experienced occasional technical glitches or limitations in customization, the majority agree that Drift has significantly improved their communication and lead generation efforts.
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Pricing

Pricing Options	Free Trial Available Starts at $19.0.	Free Trial Not Available Drift Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Sell Team $19.00 $25.00 per user / month Sell professional $49.00 $59.00 per user / month Sell Enterprise $99.00 $125.00 per user / month Sell Elite $199.00 $249.00 per user / month	Premium Custom Advanced Custom Enterprise Custom Free Free Drift for Early Stage Startups Custom Add playbook building services Custom Virtual selling assistants Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings Zendesk Chat Vs LiveChat LiveEngage 3.9 Based on 435 Ratings Zendesk Chat Vs LiveEngage Smartchat Zendesk Chat Vs Smartchat Intercom 4.5 Based on 4448 Ratings Zendesk Chat Vs Intercom Let's Connect Zendesk Chat Vs Let's Connect	Intercom 4.5 Based on 4448 Ratings Drift Vs Intercom Conversica 4.3 Based on 1264 Ratings Drift Vs Conversica Conversocial 4.6 Based on 92 Ratings Qualified Konverse AI
	View All Zendesk Chat Alternatives	View All Drift Alternatives