Home/Incident Management Software/xMatters vs AlertOpsUpdated on: February 3, 2023

Compare xMatters vs AlertOps

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

ADD PRODUCT
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

Overview

Summary

xMatters is a service reliability platform that enables DevOps, SREs and operations teams to automate workflows. It helps teams to ensure infrastructure, continuous working of applications and quick delivery of products. The software provides an adaptive approach to incident management and real-time performance analytics to improve efficiency. xMatters reduces operational problems by minimising manual tasks and drives collaboration and productivity across teams. It features adaptive incident management to automate resolution, protect customers from disruptions and learn from each event. The platform automatically schedules the on-call tasks, informs them of the right people and acts on detailed alerts. xMatters services help companies to give a quick response to customers through targeted and context-rich notifications. It removes the usage of multiple monitoring tools by alert correlation, filtering and suppression, enriched notifications and routing based on role or function. Users get quick insights into their processes and understand inefficiencies that boot collaboration and productivity. ..show more

AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Ramon, California / +1 925.226.0300

Bloomingdale, Illinois / +1 844-292-8255

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

FREE
Free

Features

  • Up to 10 users
  • Unlimited Mobile Push & Email Notifications
  • Expand child menu
  • Unlimited Integrations
  • Expand child menu
  • Flow Designer
  • Expand child menu
  • 6 Preset Roles
  • Expand child menu
  • On-Call Scheduling & Automated Escalations
  • Expand child menu
  • Mobile App
  • Expand child menu
  • Real-Time Response Dashboard
  • Expand child menu
  • Data Access Up To 90 Days
  • Expand child menu
  • Community Support
  • Expand child menu
  • Online Training
STARTER
$16 /User/Month

Features

  • Includes Free Plan features, plus
  • 50 SMS & 10 Voice Notifications Per User/Mo
  • Expand child menu
  • Conference Call Alerting
  • Expand child menu
  • All Preset Roles
  • Expand child menu
  • Manual Alerting
  • Expand child menu
  • Alert Suppression
  • Expand child menu
  • Subscribe To Alerts
  • Expand child menu
  • Single Sign-On
  • Expand child menu
  • Data Sync
  • Expand child menu
  • Data Access Up To 365 Days
  • Expand child menu
  • 8x5 Phone & 24x7 Online Support
  • Expand child menu
  • SLA: 99.9%
  • Expand child menu
  • Online Training
  • Expand child menu
BASE
$39 /User/Month

Features

  • Includes Starter Plan features, plus
  • 100 SMS & 20 Voice Notifications Per User/Mo
  • Expand child menu
  • Non-Prod Instance
  • Expand child menu
  • Unlimited Custom Roles
  • Expand child menu
  • Post Mortem Timeline Reporting
  • Expand child menu
  • Skill-Based Assignments
  • Expand child menu
  • Multilingual Messaging
  • Expand child menu
  • Team Health Reports
  • Expand child menu
  • Application Audit Reports
  • Expand child menu
  • Stakeholder Licenses Available
  • Expand child menu
  • 24x7 Phone & Online Support
  • Expand child menu
  • Classroom Training
  • Expand child menu
  • Customer Success Manager
ADVANCED
$59 /User/Month

Features

  • Includes Base Plan features, plus
  • Unlimited SMS & Voice Notifications Per User/Mo
  • Expand child menu
  • 2 Non-Prod Instances
  • Expand child menu
  • Unlimited Data Access
  • Expand child menu
  • DevOps, MIM & Change Playbooks
  • Expand child menu
  • Customizable Playbooks
  • Expand child menu
  • Shared Operational Dashboards
  • Expand child menu
  • Fill Count For Response Teams
  • Expand child menu
  • Geo-Based Assignment
  • Expand child menu
  • Playbook Scheduler
  • Expand child menu
  • 24x7 Phone & Online Support
  • Expand child menu
  • SLA: 99.95%
  • Expand child menu
  • Classroom Training
  • Expand child menu
  • Customer Success Manager
View Price Page
Starter Pack
Free

Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : 125 SMS / 25 Voice
  • account-wide
  • SMS and Voice Notifications (International) : 75 SMS / 25 Voice
  • account-wide
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Alert Prioritization and Deduplication
  • Enriched Alerts
  • Alert Lifecycle Tracking
  • API Requests : Unlimited
  • Data Retention : 3 Months
  • Help Center (Online)
Standard
$8 /User/Month

Alerting and on-call scheduling for small teams (up to 10 users)

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : 25 Phone & 25 SMS Notifications per user / month (additional notifications are $0.35 per notification)
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Alert Prioritization and Deduplication
  • Enriched Alerts
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • API Requests : Unlimited
  • Data Retention : 3 Months
  • Help Center (Online)
  • Chat and Email Support
Premium
$18 /User/Month

Advanced incident response automation for teams

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : Unlimited
  • Heartbeat Monitoring
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • ITSM and Outbound Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Single Sign-On (SSO)
  • Live Call Routing Phone Number : $10 per number/month (1 number free)
  • US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
  • International Live Call Routing : $0.35 per min
  • Alert Prioritization and Deduplication
  • Workflows (Customized Workflows) : Limited
  • Alert Delay and Suppression
  • Central Notification Rules
  • Dynamic Routing
  • Enriched Alerts
  • Incident Opt-Out
  • Custom Alert Mapping
  • Custom Actions
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • Operations Dashboard
  • Alert and Notification Reports
  • Incident Management Reports
  • API Requests : Unlimited
  • Data Retention : 1 Year
  • Help Center (Online)
  • Chat and Email Support
Enterprise
$27 /User/Month

Major incident management for enterprise needs

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : Unlimited
  • Heartbeat Monitoring
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • ITSM and Outbound Integrations
  • Advanced Permissions
  • Role-Based Security : Unlimited Customizable Roles
  • Billing Administration User
  • Single Sign-On (SSO)
  • Stakeholder Communications
  • Live Call Routing Phone Number : $10 per number/month (1 number free)
  • US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
  • International Live Call Routing : $0.35 per min
  • Alert Prioritization and Deduplication
  • Workflows (Customized Workflows) : Unlimited
  • Alert Delay and Suppression
  • Central Notification Rules
  • Dynamic Routing
  • Dynamic Grouping
  • Enriched Alerts
  • Incident Opt-Out
  • Custom Alert Mapping
  • Custom Actions
  • Manual Alerting
  • Message Templates
  • Conference Bridge Access
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • Operations Dashboard
  • Alert and Notification Reports
  • Incident Management Reports
  • API Requests : Unlimited
  • Data Retention : Unlimited
  • Help Center (Online)
  • Chat and Email Support
  • 24x7 Critical Response Support
  • Extended Proof of Concept
  • White-Glove Onboarding
Custom
Custom

The software offers Custom pricing plan on basis of request.

  • Non-Production Environment
  • Extended Proof of Concept
  • White-Glove Onboarding
View Price Page

SCREENSHOTS

xMatters Screenshots
View 1 screenshot(s)
AlertOps Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • New Relic APM
  • Slack
  • Jira
  • SolarWinds Service Desk
  • Panopta
  • Rackspace CDN
  • Microsoft Teams
  • Netcrunch
  • Splunk Cloud
  • Statuspage
  • New Relic APM
  • GitHub
  • Grafana
  • Errorception
  • Microsoft Azure
  • AppDynamics
  • Zendesk Support
  • LogicMonitor
  • Nagios XI
  • Zabbix
  • Monitis
  • StatusCake
  • Observium
  • Airbrake
  • Freshdesk
  • Datadog APM
  • Moogsoft
  • Freshservice
  • Cherwell Asset Management
  • Spiceworks Network Monitor
  • Uptime Robot
  • Dynatrace
  • Server Density
  • PRTG Network Monitor
  • Sumo Logic
  • Jira

ALTERNATIVES

Top alternatives to xMatters

AlertOps
AlertOps
VictorOps
VictorOps
Twilio Flex
Twilio Flex
Everbridge IT Alerting
Everbridge IT Alerting
Opsgenie
Opsgenie

Top alternatives to AlertOps

xMatters
xMatters
Opsgenie
Opsgenie
PagerDuty
PagerDuty
OnPage
OnPage
CloudFabrix
CloudFabrix