Home/CRM Software/Xeno vs JivoChatUpdated on: January 27, 2023

Compare Xeno vs JivoChat

81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!
Act! CRM Software (441 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!

Act!

CRM Software (441 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Xeno functions as a real-time app for conversational sales that can help organizations in various activities related to marketing, sales, support, and feedback collection. By leveraging live responses, the tool can attract, convert, and retain customers easily. With a single and unified customer communication platform, lead management and customer support can be unified within seconds. By attracting new leads, users can easily keep their customers satisfied. It is simple to deploy and is easy to customize. And users who are looking to personalize the tool according to their brand can do so through the extended features. The tool includes a single shared team inbox that integrates the entire experience of customers, leads, partners, and team members on a single platform. It even includes a smart bot that automates various workflows. Other features include mobile-friendly, clean design, team-orientation, stripe integration, GDPR compliance, and more. ..show more

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. ..show more

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups. ..show more

Customer relationship management (CRM) can be summarised at its most basic level as the activity of managing contacts with customers and potential customers in order to boost sales and customer satisfaction. It also has the impact of improving the company's customer and market reputation. Companies used spreadsheets and lists to manage this process a few decades ago. CRM technology began to evolve in the early 1980s, with the advent of database marketing and the first contact management system. Without any development expertise, you can easily customise your CRM to work for you. You can edit deal stages, add as many columns as you like, manage many pipelines at the same time, and more. Integrate your email to communicate with your connections more effectively. Save time by automatically logging sent emails, keeping track of conversations, and using custom email templates. Receive automatic notifications when a lead opens or responds to an email so you can follow up at the appropriate moment. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Wilmington, Delaware / +1 408-604-0183

Denver, Colorado / +1 866-873-2006

Tel Aviv, Israel

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Satellite
$77 /Month

Features

  • 1 user included, then $25 / user / month
  • Chatbox
  • Collaborative team inbox
  • Conversation history
  • Customer-oriented ticketing feature
  • Manually-triggered messages
  • Editable messages
  • Live & Delayed modes
  • Conversation continuity
  • Canned responses
  • Customized notifications
  • Self-powered CRM
  • Manual-ID
  • Auto-ID
  • Pre-qualification questions
  • Automatic small talk
  • Fully customizable chatbox
  • Customizable avatars
  • Fully customizable bot
  • Emojis & animated GIFs
  • File sharing
  • Screenshots
  • Chat transcript
  • Roles and Permissions
  • Routing rules
  • Internal messages
  • Waiting line
  • Auto-detection of contact's language
  • 50-language chatbox
  • Multilingual feature set
  • Average response time
  • Answered conversations
  • Resolved conversations
  • One-and-done conversations
  • Team conversations
  • Bot conversations
Lunar Rover
$210 /Month

Features

  • 3 users included, then $32 / user / month
  • Chatbox
  • Emails
  • Facebook
  • Twitter
  • SDK for iOS
  • SDK for Android
  • Collaborative team inbox
  • Conversation history
  • Customer-oriented ticketing feature
  • Manually-triggered messages
  • Editable messages
  • Live & Delayed modes
  • Conversation continuity
  • Canned responses
  • Customized notifications
  • Self-powered CRM
  • Manual-ID
  • Auto-ID
  • Pre-qualification questions
  • Automatic small talk
  • Automatically triggered messages
  • Automatic meetings
  • Conversational chatbot
  • Natural language processing
  • 1 on 1 video call
  • Group video call (<= 5 participants)
  • 1 on 1 screensharing
  • Group screensharing (<= 5 participants)
View Price Page
Basic
Free

Features

  • Unlimited chats and websites
  • Customizable chat in 25 languages
  • Desktop, mobile and browser agent apps
  • 24/7 customer support
  • 2 month chat history storage
  • Basic CRM functions
  • Team chats for an unlimited number of staff members
Professional
$19 /User/Month

Features

  • All the benefits of Basic version, and:
  • Unlimited chat history storage
  • Proactively start chats and catch leads using Smart Triggers
  • Complete visitor info including IP addresses, region, visit source and more
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time
  • Connect JivoChat with chatbots and don’t miss a single request
  • Use built -in CRM to turn new customers into returning ones and grow your business
View Price Page
Starter (Act! CRM)
$18 /User/Month

Basic CRM + eMarketing

Features

  • Customer management
  • Task & activity management
  • Calendar
  • Notes & history
  • Companies
  • Act! Companion - Mobile App
  • Dashboard
  • Groups and Search
    • Dynamic Lists
    • Global Search
  • Opportunity and Pipeline Management
    • Opportunity Management
  • Administration and Customization
    • Preferences - Partia
    • User management
  • Platform and Technology
    • Data import tool
    • Cloud storage - 2 GB
    • Additional Cloud Storage (per 4Gb) : $5 per Month
  • EMarketing (Included)
    • Contacts - Unlimited
    • Email sends/mo - 2,500
    • Email marketing
    • 170+ responsive templates
    • Interactive template editor
    • Email tracking & metrics
    • Turnkey campaigns
    • HTML email editor
    • Drip marketing
    • Visual workflow designer
    • Campaign calendar
    • Deliverability & Compliance Tools
  • Service and Add-Ons
    • Additional email sends - Add'l 2,500 sends per Month : $10 per Month
    • Additional domains (per domain) - $50 per Month
  • Customer Support
    • Getting started webinars/Q&A
    • Self-Service Resources - Guides
    • Knowledgebase
    • Web chat1
    • Professional services2 - $99 per Hour

Note :

*Please select the region selector at the top of this page to see product availability and pricing for your region.
1US: M-F 7:00am-8:00pm Eastern
2Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.

Professional (Act! CRM)
$35 /User/Month

Full-featured CRM + eMarketing

Features

  • Includes features of Starter plan, plus
  • Opportunity and Pipeline Management
    • Sales Process Management
    • Products & Pricing
    • Sales Opportunity Kanban Board
  • Integrations
    • Microsoft Integration
    • Google Integration
    • Zoom Integration
    • QuickBooks Integration
  • Administration and Customization
    • Preferences
    • User management
    • Custom fields
  • Platform and Technology
    • Data import tool
    • Cloud storage - 4 GB
  • EMarketing Included
    • Social sharing
    • Landing pages
    • Surveys
  • Marketing Automation
    • Marketing Automation to CRM workflow
    • Response-driven nurture marketing
    • Advanced lead capture
    • Lead management & scoring
    • Event marketing
  • Services and Add-Ons
    • SMS - phone number + 500 sends per Month - $625 per Month
    • SMS - per additional 500 sends per Month - $5 per Month
  • Customer Support
    • Product support by phone1
    • Product support via remote access
Expert (Act! CRM)
$65 /User/Month

Advanced CRM + eMarketing

Features

  • Includes features of Professional plan, plus
  • Platform and Technology
  • Cloud storage - 6 GB
  • EMarketing Included
    • Email sends/mo - 50,000
  • Marketing Automation
    • Asset Tracking tracking
    • Website activity tracking
    • Progressive profiling
    • A/B testing
  • Customer Support
    • Saturday phone support
    • Appointment setting
    • Priority queuing
Act Premium (Act! premium)
$37.5 /User/Month

billed Yearly

Full-featured CRM for individuals and teams

Features

  • Rich account management
  • Calendar & activity tracking
  • Dynamic sales pipeline management
  • Act! Insight analytics
  • Office, Outlook®, & Google™ integration
  • Act! Companion mobile app
  • Act! Marketing Automation (Basic tier)
  • Data import tool
  • Expert technical support3
  • Windows® 11 compatible

Featured add-on

1. Marketing Automation : Basic (Included)

Entry-level email marketing capabilities to help you get the word out and stay in touch.

  • 2,500 emails per month to unlimited contacts
  • Email marketing
  • 170+ responsive templates
  • Interactive template editor
  • Email tracking & metrics
  • Drip marketing 1
  • Visual workflow designer 1
  • Campaign calendar
  • Deliverability & compliance tools

2. Select - +$79 per Account per Month billed Yearly

Powerful marketing automation features to engage your customers and grow your business

  • 25,000 emails per month to unlimited contacts
  • Includes features of Basic plan, plus
  • Turnkey campaigns
  • HTML email editor
  • Social sharing
  • Landing pages
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Team Management

3. Complete - +$199 per Account per Month billed Yearly

Full-featured marketing automation and time-saving CRM workflow to connect your sales and marketing efforts

  • 50,000 emails per month to unlimited contacts
  • Includes features of Select plan, plus:
  • Marketing automation to CRM workflow
  • Response-driven nurture marketing
  • Asset tracking
  • Advanced lead capture
  • Lead management & scoring
  • Event marketing
  • Website activity tracking

4. Advanced - +$399 per Account per Month billed Yearly

Sophisticated marketing automation features and valuable consulting services to fast-track your success

  • 100,000 emails per month to unlimited contacts
  • Includes features of Complete plan, plus
  • Progressive profiling
  • A/B testing

Additional add-ons

  • Enhanced Support : + $10 per User per Month billed Yearly

Experience VIP service with feature guidance by phone, remote support on request, dedicated web chat, and more.

  • Custom Tables : +$10 per User per Month billed Yearly

Unlock the full potential of Act!. Leverage the power of Custom Tables to bring complex data sets, unique business processes, and specialized industry practices together in Act!.

View Price Page
Individual CRM
Free

Upto 2 seats

Store and visualize your own contacts

Features

  • Up to 2 team members
  • Up to 1,000 contacts
  • Web forms to capture leads
Basic CRM
$12.5 /User/Month

For 3 Seats

  • $30 per Month billed Yearly
  • $37.5 per Month billed Mothly

Organize all your team’s leads, contacts, & deals

Features

  • Unlimited customizable pipelines
  • Unlimited contacts
  • Unlimited boards
  • Templates for lead, contact & deal management
  • iOS & Android apps
  • Unlimited free viewers
  • Create a dashboard based on 1 board

Based upon the Number of Seats, the pricing plan varies.

Standard CRM
$17 /User/Month

For 3 Seats

  • $42 per Month billed Yearly
  • $51 per Month billed Monthly

Automate sales processes and streamline communication

Features

  • Advanced account, contact, & deal management
  • 2-way email integration with Gmail and Outlook
  • Activity management
  • Quotes & invoices
  • Merge duplicate data
  • Custom CRM automations (250 actions per month)
  • Custom CRM integrations (250 actions per month)
  • Create a dashboard that combines 5 boards

Based upon the Number of Seats, the pricing plan varies.

Pro CRM
$30 /User/Month

For 3 Seats

  • $72 per Month billed Yearly
  • $90 per Month billed Monthly

Gain insights into your entire sales cycle and forecasting

Features

  • Sales forecasting
  • Email tracking & automations
  • Google Calendar sync
  • Sales analytics
  • Customizable email signatures
  • Custom CRM automations (25,000 actions per month)
  • Custom CRM integrations (25,000 actions per month)
  • Create a dashboard that combines 10 boards

Based upon the Number of Seats, the pricing plan varies.

Enterprise CRM
Custom

Manage pre- to post-sales with enterprise-level features

Features

  • Lead scoring
  • Team goals
  • Advanced analytics (dashboards up to 50 boards)
  • Account management
  • Documents for sales
  • Enterprise-scale automations & integrations
  • Enterprise-grade security & governance
  • Multi-level permissions
  • HIPAA Compliance
View Price Page

SCREENSHOTS

Xeno Screenshots
View 4 screenshot(s)
JivoChat Screenshots
View 1 screenshot(s)
Act! Screenshots
View 0 screenshot(s)
monday sales CRM by monday.com Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • WordPress
  • Trello
  • Asana
  • Google Analytics
  • Salesforce
  • Twilio Flex
  • Zapier
  • MailChimp
  • amoCRM
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • Bitrix24
  • BigCommerce
  • OpenCart
  • PrestaShop
  • Weebly
  • Zoho CRM
  • Google Analytics
  • Shopify
  • Pipedrive
  • Zapier
  • Gmail
  • DocuSign
  • Zoom
  • MailChimp

ALTERNATIVES

Top alternatives to Xeno

NEO LMS
NEO LMS
Ghost
Ghost
Zoho CRM
Zoho CRM
Salesforce
Salesforce
Pipedrive
Pipedrive

Top alternatives to JivoChat

Tidio Chat
Tidio Chat
tawk.to
tawk.to
LiveChat
LiveChat
Intercom
Intercom
Crisp
Crisp