XCALLY vs Zendesk Talk Comparison

Remove All ADD PRODUCT XCALLY Zendesk Talk	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove XCALLY Call Center Software (146 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)
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XCALLY Call Center Software (146 Ratings)

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Zendesk Talk Call Center Software (2233 Ratings)

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ADD PRODUCT	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove XCALLY Call Center Software (146 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)
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XCALLY

Call Center Software (146 Ratings)

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Zendesk Talk

Call Center Software (2233 Ratings)

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Overview

Summary

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues. ..show more

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.
Call Monitoring Allows you listen to all inbound and outbound calls.
Concurrency Support Allows you to manage multiple calls concurrently
IVR Support Interactive voice recognition routes the caller to the right agent
Inbound Call Center Allows you to receive an incoming call from customers
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Outbound Call Center Allows your agent to make outgoing calls
Predictive Dialer Automatically dials to list of phone numbers
Progressive Dialer Auto dials and connects agents to calls answered by live persons
Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Italy / +39 011 198 865 00

San Francisco, California / 888-670-4887

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Plus Custom Features Voice Agent softphone (Phonebar) IVR System ASR, TTS integration Call Recording Realtime monitoring Analytics and Reports Add-Ons User accounts PBX Extensions Extra IVR channels Extra Chat sessions WebRTC Screen Recording Video basic Video Advanced Whisper, Barge-in Integrations API Omni-Gold Custom Features Voice Agent softphone (Phonebar) SMS Email Web Chat Chatbot integration Fax Open Channel Contact Management IVR System ASR, TTS integration Call Recording Realtime monitoring Analytics and Reports Whisper, Barge-in Integrations API Dialer-Gold Custom Features Voice Agent softphone (Phonebar) Contact Management Predictive Dialer JScripty IVR System ASR, TTS integration Call Recording Realtime monitoring Analytics and Reports Whisper, Barge-in Integrations API Ultimate Custom Features Voice Agent softphone (Phonebar) SMS Email Web Chat Chatbot integration Fax Open Channel Contact Management Predictive Dialer JScripty IVR System ASR, TTS integration Call Recording Realtime monitoring Analytics and Reports Whisper, Barge-in Integrations API Contact us for a free quote View Price Page	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page

Compare XCALLY vs Zendesk Talk

XCALLY

Zendesk Talk

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES