Home/Call Center Software/XCALLY vs CallTrackingMetricsUpdated on: March 28, 2024

Compare XCALLY vs CallTrackingMetrics

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Overview

Summary

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues. ..show more

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Italy / +39 011 198 865 00

Severna Park, Maryland / 800-577-1872

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Plus
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports

Add-Ons

  • User accounts
  • PBX Extensions
  • Extra IVR channels
  • Extra Chat sessions
  • WebRTC
  • Screen Recording
  • Video basic
  • Video Advanced
  • Whisper, Barge-in
  • Integrations API
Omni-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Dialer-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Ultimate
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
  • Contact us
  • for a free quote
View Price Page
Performance
$39 /Month

Features

  • Call and text tracking and attribution
  • Integrations with Google and Bing
  • Call recording, scoring, and tagging
  • Basic call routing
  • Live phone, email, and chat support
Growth
$99 /Month

Features

  • All from Business, plus:
  • Free unlimited chat licenses for 30 days!
  • Unlimited Sub-accounts
  • Track unlimited web forms with FormReactor®
  • Integrations with Facebook and HubSpot
  • Design custom agency account structures with flexible billing
  • Capture conversation analytics and automate scoring and conversions
  • Enhanced security for HIPAA/GDPR compliance
  • Live chat widget to engage prospects and support customers
Connect
$299 /Month

Features

  • All from Marketing, plus:
  • Free unlimited chat licenses for 30 days!
  • Integrations with Salesforce, Microsoft Dynamics, and Zendesk
  • Smart dialer to automate outbound calls
  • Mobilize remote employees with softphone system
  • Contact center and live agent performance reporting
  • Dedicated onboarding support and account executive
  • Leverage team chat for seamless internal communications and coaching
Enterprise
Custom

Features

  • All from Contact Center, plus:
  • Account strategy and implementation with our Professional Services teams with a phased migration approach
  • Guided phone number porting
  • Partner with our lead engineers to customize the platform to your business rules
  • Personalized training packages to increase product adoption across your organization
  • Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
  • Dedicated account manager
View Price Page

SCREENSHOTS

XCALLY Screenshots
View 5 screenshot(s)
CallTrackingMetrics Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Freshdesk
  • Zoho CRM
  • ClickSend
  • Infobip
  • Microsoft Dynamics 365 for Sales
  • Plivo
  • Salesforce
  • Twilio Flex
  • Vtiger
  • WordPress
  • Google Analytics
  • Salesforce
  • Adobe Marketo Engage
  • Optimizely
  • Zapier
  • Kissmetrics
  • Unbounce

ALTERNATIVES

Top alternatives to XCALLY

Genesys PureEngage
Genesys PureEngage
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo

Top alternatives to CallTrackingMetrics

CallRail
CallRail
Callback24
Callback24
CallSource
CallSource
Waybeo
Waybeo
Calltouch
Calltouch