83%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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71%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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ADD PRODUCT
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83%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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71%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Visit Website
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Summary |
It is a text and content analytics tool that helps you to make timely business decisions. It can process up to 20 million words per minute to identify the user-defined concepts instantly. Moreover, it can be easily integrated with text mining and visualization tools in order to extract themes, to identify patterns and more. It has easy import-export feature, using which it imports databases and documents as well as, it exports text analysis results in HTML, XML and PDF file formats.In addition, it has qualitative coding tool which provides in-depth analysis for your search. It can be mainly used for fraud detection, content extraction and document classification. ..show more |
Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. ..show more |
Audience Analysis Allows to monitor customer feedbacks in real-time |
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Built-in Library Gives instant access to past customer conversations that is stored in library |
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Competitive Analysis Monitors activities of competitive products and services |
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Document Classification Classifies structured and unstructured document based on analysis |
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Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations |
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Import-Export Option Allows import/export of data as PDF,PNG,HTML files |
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Multi-language Support Available in multiple languages to support global customers |
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Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations |
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Segmentation Groups and segregates audiences based on defined criteria |
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Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. |
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