WhosOn vs HelpCrunch Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WhosOn

Live Chat Software

4.3 3 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpCrunch

Live Chat Software

4.8 395 user ratings

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Overview

Description	WhosOn smart live chat software is designed to enhance the element of user satisfaction for your business with its proactive track, chat and engage approach. This means every time a visitor lands your website, you can greet them with a message and offer them more targeted, quality services. WhosOn features such as sentiment analysis and mood indicator software offer some relevant insights into user behaviour in real time. The smart suggest response feature helps speed up your response time to visitor queries. WhosOn also comes with a video chat feature that brings an element of interpersonal communication in customer support. WhosOn gives your customer service endeavours an extra edge needed to capture user attention. Read more	HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. Read more
Pricing Options	Free Trial Available Starts at $33.00.	Free Trial Available Starts at $12.00. Offers Custom plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 70% Momentum 62% Popularity 69%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 80% Momentum 60% Popularity 80%
SaaSworthy Awards	# 10 Fastest Growing	# 12 Highly Rated # 14 Fastest Growing

Features

Total Features	9 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 3 user ratings	4.8/5 395 user ratings
Ratings Distribution	Excellent 56% Very Good 28% Average 8% Poor 4% Terrible 4%	Excellent 84.6% Very Good 12.6% Average 0.8% Poor 0.4% Terrible 1.6%
Review Summary	Not Available	HelpCrunch users praise its ease of use, affordability, and comprehensive customer support. They appreciate the wide range of features, such as live chat, email marketing, and knowledge base, that enable them to engage with customers effectively. The detailed reporting and analytics are also valued for providing insights into customer behavior and improving support strategies. However, some users have mentioned occasional technical glitches and a learning curve associated with the platform's advanced features. Overall, HelpCrunch is considered a reliable and user-friendly customer support solution that offers robust features at a competitive price.
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Pricing

Pricing Options	Free Trial Available Starts at $33.00.	Free Trial Available Starts at $12.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	WhosOn cloud $33.00 $33.00 per user / month WhosOn on-premises $46.00 $46.00 per user / month WhosOn enterprise $46.00 $46.00 per user / month	Standard (Live chat) $12.00 $15.00 per user / month Premium(Live chat) $20.00 $25.00 per user / month Enterprise(Live Chat) Custom Standard (Live Chat and Email) $23.00 $29.00 per user / month Premium (Live Chat and Email) $39.00 $49.00 per user / month Enterprise (Live Chat and Email) Custom
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Alternatives

	Smartchat WhosOn Vs Smartchat LiveChat 4.6 Based on 2594 Ratings WhosOn Vs LiveChat LiveEngage 3.9 Based on 435 Ratings WhosOn Vs LiveEngage ChatFlow247 5 Based on 1 Ratings WhosOn Vs ChatFlow247 Zendesk Chat 4.5 Based on 541 Ratings WhosOn Vs Zendesk Chat	LiveAgent 4.7 Based on 2506 Ratings LiveChat 4.6 Based on 2594 Ratings HelpCrunch Vs LiveChat HelpOnClick 4.5 Based on 31 Ratings HelpCrunch Vs HelpOnClick ClickDesk 4.1 Based on 138 Ratings HelpCrunch Vs ClickDesk Intercom 4.5 Based on 4448 Ratings HelpCrunch Vs Intercom
	View All WhosOn Alternatives	View All HelpCrunch Alternatives