WebsiteAlive vs JivoChat Comparison

Remove All ADD PRODUCT WebsiteAlive JivoChat	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove WebsiteAlive Live Chat Software (9 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove JivoChat Live Chat Software (109 Ratings)
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ADD PRODUCT	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove WebsiteAlive Live Chat Software (9 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove JivoChat Live Chat Software (109 Ratings)
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Overview

Summary

WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications. ..show more

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Houston, TX 77027 / 1-888-696-4513

Wilmington, Delaware / +1 408-604-0183

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	AliveChat $30 /Month $20 per Month per Additional License Features 1 Operator License Unlimited Chats Mobile Chat Customization Visitor Tracking and Invitations Chat Transcripts Admin Rights Co-Chat Visitor Chat Window Multiple Websites Offline Email Form Language/Localization Fonts Proactive Pop-Ups Chat Button Gallery Operator Profile Photo Live Site Monitor Visitor Footprints Referrer and Entry URLs Geo-Location Efficient Call Routing Call Queue Multiple Departments Pre-Chat Survey End-of-Chat Survey Multiple Chat Lines Call Transfer Spell Check Auto-Send Chat to Emails (Admin) Chat Labels Proactive Pop-Up Invites Automatic Proactive Pop-Ups Past Chat Lookup SSL Secured Chat Typing Indicator Hotkeys and Canned Phrases Auto-Greetings Chat Emailed to Visitors Return Visitor Recognition Internal Operator Chat Page Tagging Survey Results Proactive Pop-up Invitation Report Email and Ticket Support Live Chat Support Phone Support AliveChat Plus $50 /Month $40 per Month per Additional license Features 1 Operator License Unlimited Chats Includes features of Alive Chat plan, plus Desktop Screen Sharing Reporting Suite Visitor Recorder Site Traffic Monitor and Admin Chat Operator Performance Chat Trends Average Concurrent Chats Pre-Chat/Post-Chat Survey Report Concurrent Chats VIP Priority Support Enterprise Custom Features 1-on-1 Consultation Integration With Business Operations Customized Solutions Unique Marketing Campaigns Specialized Support Contact the vendor to get the latest pricing detail. View Price Page	Basic Free Features Unlimited chats and websites Customizable chat in 25 languages Desktop, mobile and browser agent apps 24/7 customer support 2 month chat history storage Basic CRM functions Team chats for an unlimited number of staff members Professional $19 /User/Month Features All the benefits of Basic version, and: Unlimited chat history storage Proactively start chats and catch leads using Smart Triggers Complete visitor info including IP addresses, region, visit source and more Canned responses with an automatic helper Chat transfer between agents Monitor website visitors in real time Connect JivoChat with chatbots and don’t miss a single request Use built -in CRM to turn new customers into returning ones and grow your business View Price Page

Compare WebsiteAlive vs JivoChat

WebsiteAlive

JivoChat

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES