Home/Live Chat Software/WebGreeter vs Provide SupportUpdated on: March 29, 2024

Compare WebGreeter vs Provide Support

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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

WebGreeter is software that helps enterprises to indulge in live chatting with minimum glitches and a smooth visitor experience. It offers live chatting services to over ten industries in 8 different time zones irrespective of their sizes. The solutions provided by the software are customisable and easy to use. Through WebGreeter, organisations are increasing their conversation rates online. It enriches the experience of clients by delivering an enhanced client experience. The software is operated by highly skilled professionals so getting solutions to problems is a matter of minutes. Further, it is a BI-driven software that helps its clients to better understand the customers’ needs. By opting for this software one can get a fully responsive CRM integration. Besides, one can get cross-platform support 24*7 through this platform. The software also includes social media integration services that help understand clients in an improved way. It also tracks the behaviour of the visitors to understand their requisitions. It assures immediate service provision to the visitors of its clients. ..show more

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Chicago, IL - 60611 / +1 312-546-4114

New York, New York / +1 888-777-9930

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Classic
$20 /User/Month

$20 per Seat per Month

Features

  • Unlimited Canned Messages
  • Visitor Insights
  • Basic Reporting
  • 256-bit Security
  • Video Tutorials
Deluxe
$30 /User/Month

$30 per Seat per Month

Features

  • Includes features of Classic plan, plus
  • Chat Ratings
  • Advanced Reporting
  • Chat Window Generator
  • CSS Customization
  • Basic Management
  • 24/7 Chat Support
Power
$50 /User/Month

$50 per Seat per Month

Features

  • Includes features of Deluxe plan, plus
  • Ticketing System
  • Custom Chat Window
  • SuperWise
  • Social Media Integrations
  • Live Reporting
  • IP Filtering
  • 24/7 Call Center Support
  • Advanced Management
Premium
Custom

The software offers a 24/7 world-class live chat service

Features

  • Multilingual Chat Agents
  • Intelligent Chat Routing
  • Multiple Website Support
  • Involve
  • 24/7 Quality Control
  • CRM Integration
  • KPI Reporting
  • Full Management Access
  • Dedicated Account Manager
  • Training Manuals

Contact the vendor to get the latest pricing detail.

View Price Page
Small Business
$15 /Month

$99 billed Yearly

Features

  • 1 seat
  • All features included
  • Branding free
Free
Free

Features

  • Unlimited seats
  • All features included
Corporate
$30 /Month

$198 billed Yearly

Features

  • 3 seats
  • All features included
  • Branding free
Enterprise
$60 /Month

$396 billed Yearly

Features

  • 10 seats
  • All features included
  • Branding free
View Price Page

SCREENSHOTS

WebGreeter Screenshots
View 4 screenshot(s)
Provide Support Screenshots
View 6 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Drupal
  • BigCommerce
  • Volusion
  • MailChimp
  • OpenCart
  • PrestaShop
  • GetResponse
  • Squarespace
  • X-Cart
  • Weebly
  • WooCommerce
  • PinnacleCart
  • Google Analytics
  • AmeriCommerce
  • Shopify

ALTERNATIVES

Top alternatives to WebGreeter

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to Provide Support

Zendesk Support
Zendesk Support
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom