Home/Call Center Software/Voiptime vs ExotelUpdated on: March 29, 2024

Compare Voiptime vs Exotel

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. ..show more

Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Denver, Colorado / +1 (720) 362-50-05

Bangalore, India / +91 80 88 919888

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Professional
Custom

For teams from 2 to 100 agents

Features

  • Approximately 2000 minutes free to the USA per agent monthly
  • Up to $14 free usage credit for global calling per agent monthly
  • Unlimited concurrent calls*
  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent routing of inbound calls
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Support 8/5
Enterprise
Custom

For teams from 5 up to 600

Features

  • Multichannel communication (voice, email, robocalls, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR
  • Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
  • Call script builder
  • Live to monitor and call barging
  • Advanced real-time and historical reporting
  • Quality management and call recording
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
  • Service Level Agreement
  • Heightened fault tolerance
View Price Page
Dabbler
$200 Others

6 Months validity

Features

  • $80 Rental
  • $120 Credits
  • 0 Exophone
  • 3 Agents
  • Unlimited Channels
  • Multilevel IVR

All plan includes these features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
Believer
$500 Others

12 Months validity

Features

  • $150 Rental
  • $350 Credits
  • 0 Exophones
  • 6 Agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Influencer
$1000 Others

12 Months validity

Features

  • $150 Rental
  • $850 Credits
  • 1 Exophones
  • Unlimited agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Enterprise
Custom

Features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
View Price Page

SCREENSHOTS

Voiptime Screenshots
View 6 screenshot(s)
Exotel Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Zapier
  • Freshdesk
  • Zendesk Talk
  • Shopify
  • Vtiger

ALTERNATIVES

Top alternatives to Voiptime

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to Exotel

Plivo
Plivo
Twilio Flex
Twilio Flex
Knowlarity
Knowlarity
Ozonetel CloudAgent
Ozonetel CloudAgent
TalkDesk
TalkDesk