Home/Call Center Software/Voiptime vs CallTrackingMetricsUpdated on: March 28, 2024

Compare Voiptime vs CallTrackingMetrics

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Overview

Summary

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. ..show more

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Denver, Colorado / +1 (720) 362-50-05

Severna Park, Maryland / 800-577-1872

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Professional
Custom

For teams from 2 to 100 agents

Features

  • Approximately 2000 minutes free to the USA per agent monthly
  • Up to $14 free usage credit for global calling per agent monthly
  • Unlimited concurrent calls*
  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent routing of inbound calls
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Support 8/5
Enterprise
Custom

For teams from 5 up to 600

Features

  • Multichannel communication (voice, email, robocalls, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR
  • Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
  • Call script builder
  • Live to monitor and call barging
  • Advanced real-time and historical reporting
  • Quality management and call recording
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
  • Service Level Agreement
  • Heightened fault tolerance
View Price Page
Performance
$39 /Month

Features

  • Call and text tracking and attribution
  • Integrations with Google and Bing
  • Call recording, scoring, and tagging
  • Basic call routing
  • Live phone, email, and chat support
Growth
$99 /Month

Features

  • All from Business, plus:
  • Free unlimited chat licenses for 30 days!
  • Unlimited Sub-accounts
  • Track unlimited web forms with FormReactor®
  • Integrations with Facebook and HubSpot
  • Design custom agency account structures with flexible billing
  • Capture conversation analytics and automate scoring and conversions
  • Enhanced security for HIPAA/GDPR compliance
  • Live chat widget to engage prospects and support customers
Connect
$299 /Month

Features

  • All from Marketing, plus:
  • Free unlimited chat licenses for 30 days!
  • Integrations with Salesforce, Microsoft Dynamics, and Zendesk
  • Smart dialer to automate outbound calls
  • Mobilize remote employees with softphone system
  • Contact center and live agent performance reporting
  • Dedicated onboarding support and account executive
  • Leverage team chat for seamless internal communications and coaching
Enterprise
Custom

Features

  • All from Contact Center, plus:
  • Account strategy and implementation with our Professional Services teams with a phased migration approach
  • Guided phone number porting
  • Partner with our lead engineers to customize the platform to your business rules
  • Personalized training packages to increase product adoption across your organization
  • Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
  • Dedicated account manager
View Price Page

SCREENSHOTS

Voiptime Screenshots
View 6 screenshot(s)
CallTrackingMetrics Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Zapier
  • WordPress
  • Google Analytics
  • Salesforce
  • Adobe Marketo Engage
  • Optimizely
  • Zapier
  • Kissmetrics
  • Unbounce

ALTERNATIVES

Top alternatives to Voiptime

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to CallTrackingMetrics

CallRail
CallRail
Callback24
Callback24
CallSource
CallSource
Waybeo
Waybeo
Calltouch
Calltouch