Home/Call Center Software/Voiptime vs AircallUpdated on: April 18, 2024

Compare Voiptime vs Aircall

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. ..show more

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Denver, Colorado / +1 (720) 362-50-05

New York, New York / +1 888-240-6923

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Professional
Custom

For teams from 2 to 100 agents

Features

  • Approximately 2000 minutes free to the USA per agent monthly
  • Up to $14 free usage credit for global calling per agent monthly
  • Unlimited concurrent calls*
  • Built-in CRM with callback scheduling
  • Preview, Power and Predictive dialers
  • Intelligent routing of inbound calls
  • Call logging & recording
  • Basic reporting & live agent monitoring
  • Teams & tasks priority
  • REST API and custom CRM integration
  • Support 8/5
Enterprise
Custom

For teams from 5 up to 600

Features

  • Multichannel communication (voice, email, robocalls, web chat, web callback)
  • ACD routing and call queues
  • Inbound and outbound IVR
  • Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
  • Call script builder
  • Live to monitor and call barging
  • Advanced real-time and historical reporting
  • Quality management and call recording
  • Workforce management
  • REST API and CRM integration via Iframe
  • Support 8/5 or 24/7,
  • Service Level Agreement
  • Heightened fault tolerance
View Price Page
Essentials
$30 /User/Month

$30 per user per month billed yearly

Features

  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Collaboration features
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
Professional
$50 /User/Month

$50 per user per month billed yearly

Features

  • Includes features of Essentials plan, plus
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager
Custom
Custom

Features

  • Includes features of Professional plan, plus
  • Custom analytics
  • Unlimited outbound calls *
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
View Price Page

SCREENSHOTS

Voiptime Screenshots
View 6 screenshot(s)
Aircall Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Zapier
  • Intercom
  • Copper CRM
  • Freshsales
  • Freshdesk
  • Slack
  • BigCommerce
  • Segment
  • Typeform
  • Zoho CRM
  • Front
  • HubSpot CRM
  • Salesforce
  • Zendesk Support
  • HappyFox
  • Pipedrive CRM
  • Shopify
  • Zapier
  • Zendesk Sell
  • PieSync
  • Nicereply

ALTERNATIVES

Top alternatives to Voiptime

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to Aircall

8x8
8x8
OpenPhone
OpenPhone
Ringover
Ringover
3CX
3CX
CloudTalk
CloudTalk