Home/Help Desk Software/Vision Helpdesk vs TOPdeskUpdated on: March 28, 2024

Compare Vision Helpdesk vs TOPdesk

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk
Freshdesk Help Desk Software (2241 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2241 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
Start Free Trial

Visit Website

Start Free Trial

Start Free Trial

Overview

Summary

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc. ..show more

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Nasik, India / +1 (408) 809-0004

Orlando, Florida / +1 407-613-5410

San Bruno, California / +1 (866) 832-3090

Pleasanton, California / +1 888-900-9646

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter Help Desk
$15 /User/Month

Location: USA / UK / EU / IN

Free support and software updates

Recurring License

  • $8 per Agent per Month billed Yearly
  • $10 per Agent per Month billed Monthly

One-Time License

  • $200 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link, and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments, and status
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
Pro Help Desk
$25 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $16 per Agent per Month billed Yearly
  • $20 per Agent per Month billed Monthly

One-Time License

  • $400 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Satellite Help Desk
$30 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $20 per Agent per Month billed Yearly
  • $25 per Agent per Month billed Monthly

One-Time License

  • $500 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoice using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Pro Service Desk
$40 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $24 per Agent per Month billed Yearly
  • $30 per Agent per Month billed Monthly

One-Time License

  • $600 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Management
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Ent Service Desk
$60 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $32 per Agent per Month billed Yearly
  • $40 per Agent per Month billed Monthly

One-Time License

  • $800 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestion for staff and client portal
    • Knowledge-base, Q and A, Suggestions and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoice using workflows
    • Invoice creation, tax rules and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Problem Management
    • Known error
    • Linked with tickets / incidents
    • Problem analysis
    • Problem detailed analysis
    • Problem identification
    • Problem impact analysis
    • Problem Review
    • Problem timeline
    • Role assignment – Resource, delivery , ROI, Approval Management
    • Solution to identified problems
  • Change Management
    • Approval from clients, Staff or group and CAB user
    • Business Justification
    • Change approval custom workflow
    • Change closure with reason
    • Change Description
    • Change timeline
    • Change type
    • Linking the release with Incident, Asset, Problem, Release, Task
    • Plan, track and rollback changes
    • Planning, scheduling, roll out & back out plan description for a Change
    • Proposed Plan
    • Reviewing the Change Request, Scheduling and Role Assignment
    • Testing, implementation, Approval and Monitoring the changes
  • Release Management
    • Approval from clients, Staff or Group and CAB user
    • Linked with changes
    • Linking the release with Incident, Asset, Problem, Change, Task
    • Notify everybody in organization
    • Planning and scheduling the release
    • Schedule releases
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Managemeny
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
View Price Page
Essential
Custom

Manage assets and solve customer requests and problems

Features

  • Incident Management
  • Asset Management
  • Self-service Portal
  • Dashboard & Reporting
  • Knowledge Base
  • Sandbox Environment
  • Open API
  • Access to The Marketplace
  • Unlimited End-users
  • Unlimited Mailboxes
Engaged
Custom

All the features need to manage complex workflows

Features

  • Includes the features of Essential plan, plus
  • Change Management
  • Contract and SLA Management
  • Survey Module
  • Operations Management
  • Problem Management
Excellent
Custom

Full service plan for the best customer experience

Features

  • Includes the features of Engaged plan, plus
  • Project Management
  • Webshop
  • 24/5 support
  • Annual health check
  • Uptime guarantee
View Price Page
Free
Free

Get going for free

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log (Freddy)
  • Skill-based routing
  • Knowledge base approval workflow (Freddy)
  • Flexible knowledge base hierarchy (Freddy)
  • IP range restriction (Freddy)
  • Auto-triage (Freddy)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
View Price Page
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page

SCREENSHOTS

Vision Helpdesk Screenshots
View 2 screenshot(s)
TOPdesk Screenshots
View 6 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Userlike
  • Comm100 Live Chat
  • GotoMeeting
  • Drupal
  • Twilio Flex
  • SugarCRM Survey Rocket
  • Clickatell
  • GoTo Resolve
  • PayPal
  • LiveChat
  • Microsoft Azure AD
  • Enterprise Bot
  • OneLogin
  • SignRequest
  • MessageBird
  • Okta
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books

ALTERNATIVES

Top alternatives to Vision Helpdesk

osTicket
osTicket
Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout

Top alternatives to TOPdesk

Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Zendesk Talk
Zendesk Talk
Salesforce
Salesforce
Jira Service Desk
Jira Service Desk
Jira
Jira