Home/Help Desk Software/Vision Helpdesk vs TeamSupportUpdated on: March 28, 2024

Compare Vision Helpdesk vs TeamSupport

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (685 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
Start Free Trial

Start Free Trial

Start Free Trial

Start Free Trial

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (685 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
Start Free Trial

Start Free Trial

Start Free Trial

Start Free Trial

Overview

Summary

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc. ..show more

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Nasik, India / +1 (408) 809-0004

Dallas, TX - 75244 / +1 (800) 596-2820

San Francisco, California / +1 415-418-7506

Pleasanton, California / +1 888-900-9646

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter Help Desk
$15 /User/Month

Location: USA / UK / EU / IN

Free support and software updates

Recurring License

  • $8 per Agent per Month billed Yearly
  • $10 per Agent per Month billed Monthly

One-Time License

  • $200 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link, and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments, and status
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
Pro Help Desk
$25 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $16 per Agent per Month billed Yearly
  • $20 per Agent per Month billed Monthly

One-Time License

  • $400 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Satellite Help Desk
$30 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $20 per Agent per Month billed Yearly
  • $25 per Agent per Month billed Monthly

One-Time License

  • $500 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoice using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Pro Service Desk
$40 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $24 per Agent per Month billed Yearly
  • $30 per Agent per Month billed Monthly

One-Time License

  • $600 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Management
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Ent Service Desk
$60 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $32 per Agent per Month billed Yearly
  • $40 per Agent per Month billed Monthly

One-Time License

  • $800 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestion for staff and client portal
    • Knowledge-base, Q and A, Suggestions and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoice using workflows
    • Invoice creation, tax rules and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Problem Management
    • Known error
    • Linked with tickets / incidents
    • Problem analysis
    • Problem detailed analysis
    • Problem identification
    • Problem impact analysis
    • Problem Review
    • Problem timeline
    • Role assignment – Resource, delivery , ROI, Approval Management
    • Solution to identified problems
  • Change Management
    • Approval from clients, Staff or group and CAB user
    • Business Justification
    • Change approval custom workflow
    • Change closure with reason
    • Change Description
    • Change timeline
    • Change type
    • Linking the release with Incident, Asset, Problem, Release, Task
    • Plan, track and rollback changes
    • Planning, scheduling, roll out & back out plan description for a Change
    • Proposed Plan
    • Reviewing the Change Request, Scheduling and Role Assignment
    • Testing, implementation, Approval and Monitoring the changes
  • Release Management
    • Approval from clients, Staff or Group and CAB user
    • Linked with changes
    • Linking the release with Incident, Asset, Problem, Change, Task
    • Notify everybody in organization
    • Planning and scheduling the release
    • Schedule releases
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Managemeny
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
View Price Page
Essential Support
$35 /User/Month

Basic ticketing and chat for growing teams

Features

  • Best-in-class Ticketing System
  • Omnichannel: Email, Chat, Web, Social, and more
  • AI-powered Chatbots
  • Customer Hub and self-service Portal
  • Knowledge Base
  • Prebuilt Analytics Dashboards
  • Core Integrations
  • Workflow Management and Ticket Automation
  • Customer Satisfaction (CSAT) Surveys
  • Proprietary Customer Distress Index (CDI) Scoring
  • Custom Service Level Agreements (SLAs)
  • 24-hour Award-winning Customer Support
Professional Support
$49 /User/Month

Fully customized, advanced functionality

Features

  • Best-in-class Ticketing System
  • Omnichannel: Email, Chat, Web, Social, and more
  • AI-powered Chatbots
  • Customer Hub and Self-service Portal
  • Knowledge Base
  • Prebuilt Analytics Dashboards
  • Core Integrations
  • Workflow Management and Ticket Automation
  • Customer Satisfaction (CSAT) Surveys
  • Proprietary Customer Distress Index (CDI) Scoring
  • Custom Service Level Agreements (SLAs)
  • 24-hour Award-winning Customer Support
  • Advanced Routing
  • Fully Customizable Visitor and Agent Experience
  • Messaging Supervisor
  • Messaging Audit Logs
  • Messaging Auto-translate
Enterprise Support
Custom

Enterprise-level chat and ticketing + advanced customer service reporting and analytics

Features

  • Best-in-class Ticketing System
  • Omnichannel: Email, Chat, Web, Social, and more
  • AI-powered Chatbots
  • Customer Hub and Self-service Portal
  • Knowledge Base
  • Prebuilt Analytics Dashboards
  • All Integrations
  • Workflow Management and Ticket Automation
  • Customer Satisfaction (CSAT) Surveys
  • Proprietary Customer Distress Index (CDI) Scoring
  • Custom Service Level Agreements (SLAs)
  • 24-hour Award-winning Customer Support
  • Advanced Routing
  • Fully Customizable Visitor and Agent Experience
  • Messaging Supervisor
  • Messaging Audit Logs
  • Messaging Auto-translate
  • Screenshare
  • Support for Multiple Brands/Product Lines
  • Insights: Advanced Reporting and Customizable Dashboards
  • Sandbox
  • Asset and Inventory Management
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page

SCREENSHOTS

Vision Helpdesk Screenshots
View 2 screenshot(s)
TeamSupport Screenshots
Zendesk Support Screenshots
Zoho Desk Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Userlike
  • Comm100 Live Chat
  • GotoMeeting
  • Drupal
  • Twilio Flex
  • SugarCRM Survey Rocket
  • Clickatell
  • GoTo Resolve
  • PayPal
  • LiveChat
  • Microsoft Teams
  • RingCentral Office
  • HubSpot CRM
  • Slack
  • Microsoft Dynamics 365 for Sales
  • Salesforce
  • Zapier
  • MailChimp
  • Jira
    NA
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books

ALTERNATIVES

Top alternatives to Vision Helpdesk

osTicket
osTicket
Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout

Top alternatives to TeamSupport

Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout