|
Starter Help Desk
$15
/User/Month
Location: USA / UK / EU / IN
Free support and software updates
Recurring License
- $8 per Agent per Month billed Yearly
- $10 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link, and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments, and status
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Client / User Management
- Create Organization, Group clients under the organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration, and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-Language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile-ready portal
- Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
Pro Help Desk
$25
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $16 per Agent per Month billed Yearly
- $20 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rate and sending invoices using workflows
- Invoice creation, tax rules, and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under the organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration, and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-Language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile-ready portal
- Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
Satellite Help Desk
$30
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $20 per Agent per Month billed Yearly
- $25 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rates and sending invoice using workflows
- Invoice creation, tax rules, and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under the organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration, and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile ready portal
- Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
- Multi-Company / Brand / Product Management
- Client portals with its own knowledge-base support
- Complete data isolation among companies and its end users
- Each client portal can have its own website URL in browser
- Share staff members or keep them isolated too
- Single database and single staff portal with different branded client portals for each company
- Websites can be hosted on different servers
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
Pro Service Desk
$40
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $24 per Agent per Month billed Yearly
- $30 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rates and sending invoices using workflows
- Invoice creation, tax rules, and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-Language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile-ready portal
- Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
- Multi-Company / Brand / Product Management
- Client portals with its own knowledge-base support
- Complete data isolation among companies and its end users
- Each client portal can have its own website URL in browser
- Share staff members or keep them isolated too
- Single database and single staff portal with different branded client portals for each company
- Websites can be hosted on different servers
- Asset Management
- Asset relationships
- Attach child assets
- CMDB (Configuration management database)
- Configuration items (CI) tracking
- Financial management
- Impact analysis across CIs
- Import asset by database field mapping
- Integrated with tickets/incident
- Multi-level CI types
- Products and vendors
- Service Catalogue Management
- Custom fields for different service specification
- Display services on client portal
- Service requests from client portal
- Product and Vendor Management
- Create product and vendor catalogue
- Include product/vendor in CI/Asset
- Include product/vendor in the contract
- Contract Management
- Contract approval
- Contract expiry notification
- Contract timelines and pricing
- Create and Track contracts between 3rd party or Outside suppliers
- Financial Management
- Auto calculating book value
- Plan and predict IT expenditures
- Setup depreciation methods
- Tracking current expenditures
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- ITIL reports
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
Ent Service Desk
$60
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $32 per Agent per Month billed Yearly
- $40 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestion for staff and client portal
- Knowledge-base, Q and A, Suggestions and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rate and sending invoice using workflows
- Invoice creation, tax rules and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile ready portal
- Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
- Multi-Company / Brand / Product Management
- Client portals with its own knowledge-base support
- Complete data isolation among companies and its end users
- Each client portal can have its own website URL in browser
- Share staff members or keep them isolated too
- Single database and single staff portal with different branded client portals for each company
- Websites can be hosted on different servers
- Asset Management
- Asset relationships
- Attach child assets
- CMDB (Configuration management database)
- Configuration items (CI) tracking
- Financial management
- Impact analysis across CIs
- Import asset by database field mapping
- Integrated with tickets/incident
- Multi-level CI types
- Products and vendors
- Problem Management
- Known error
- Linked with tickets / incidents
- Problem analysis
- Problem detailed analysis
- Problem identification
- Problem impact analysis
- Problem Review
- Problem timeline
- Role assignment – Resource, delivery , ROI, Approval Management
- Solution to identified problems
- Change Management
- Approval from clients, Staff or group and CAB user
- Business Justification
- Change approval custom workflow
- Change closure with reason
- Change Description
- Change timeline
- Change type
- Linking the release with Incident, Asset, Problem, Release, Task
- Plan, track and rollback changes
- Planning, scheduling, roll out & back out plan description for a Change
- Proposed Plan
- Reviewing the Change Request, Scheduling and Role Assignment
- Testing, implementation, Approval and Monitoring the changes
- Release Management
- Approval from clients, Staff or Group and CAB user
- Linked with changes
- Linking the release with Incident, Asset, Problem, Change, Task
- Notify everybody in organization
- Planning and scheduling the release
- Schedule releases
- Service Catalogue Management
- Custom fields for different service specification
- Display services on client portal
- Service requests from client portal
- Product and Vendor Managemeny
- Create product and vendor catalogue
- Include product/vendor in CI/Asset
- Include product/vendor in the contract
- Contract Management
- Contract approval
- Contract expiry notification
- Contract timelines and pricing
- Create and Track contracts between 3rd party or Outside suppliers
- Financial Management
- Auto calculating book value
- Plan and predict IT expenditures
- Setup depreciation methods
- Tracking current expenditures
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- ITIL reports
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
View Price Page
|
Free
Free
Features
- 1 Support Agent
- 1 Support Category
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
Starter
$19
/Month
$19 per Month billed Monthly
$190 per year billed Annually
Features
- Up to 3 Support Agents
- Unlimited Categories
- Includes features of Free plan, plus
- Public and Private Article Collections
Standard
$59
/Month
$59 per Month billed Monthly
$590 per Year billed Annually
Features
- Up to 7 Support Agents
- Includes features of Starter plan
Elite
$149
/Month
$149 per Month billed Monthly
$1490 per Year billed Annually
Features
- Unlimited Support Agents
- Includes features of Standard plan
View Price Page
|
Standard
$20
/User/Month
All the essential support features to augment your customer service team.
Features
- 5 channels
- Help Center
- Feedback Widget: 1
- Advanced Web Forms: 5
- Social Media (Facebook & Twitter): 1 Brand
- Instant Messaging (WhatsApp, Telegram, WeChat & Line)
- Spam, Merge, Split & Clone Tickets
- Ticket History
- Quick Ticket View
- Ticket Tags: 20 Tags/Ticket
- Product-based Ticket Tracking
- Add Resolution as KB
- Suggested Articles
- Direct Assignment to Agents and Teams
- Work Modes
- Response Editor with Rich Text Support & Response Draft
- Advanced Search
- Faster Response Snippets
- Macros: 5
- Workflow Rules: 5/Module
- Time-based Rules: 5
- Service Level Agreements: 4
- Multi-Level Escalations
- Tasks, Events & Calls: Only Tasks
- Custom Email Templates
- Custom Tabs, Views, Status & Form Fields
- Custom Fields: 50 Fields/Module
- Re-branding: Limited
- Pre-defined Reports
- Custom Reports: 50
- Export Reports to CSV, XLS or PDF
- Customer Happiness Ratings Dashboard
- Custom Dashboards: 10
- Ticket Overview & Status Dashboard
- Response, Resolution & FCR Dashboards
- Analytics Mobile App (Radar)
- Profiles (restrict feature access): 6
- Roles: 5
- GDPR Compliance
- Support
Professional
$35
/User/Month
Simplified collaboration and process automation functionalities for fast-growing teams.
Features
- 10 channels
- Includes features of Standard plan, plus
- Feedback Widget: 1/Department
- Advanced Web Forms: 10/Department
- Telephony
- Ticket Tags: 30 Tags/Ticket
- Round-Robin Ticket Assignment by Load Balancing: 10/Department
- Ticket Sharing & Ownership
- Agent Collision Detection
- Macros: 15/Department
- Workflow Rules: 15/Department/Module
- Time-based Rules: 15/Department
- Service Level Agreements: 10/Department
- Customer-based SLA
- Tasks, Events & Calls
- Auto Time Tracking
- Advanced Process Management (Blueprints): 1/Department
- Custom Fields: 150 Fields/Module
- Ticket Templates
- Re-branding
- Multi-department Support: 10 Departments
- Custom Reports: Unlimited
- Custom Dashboards: Unlimited
- Advanced Dashboards: Limited
- Profiles (restrict feature access): 25
- Roles: 25
- Field-level Access Control
- Support
Enterprise
$50
/User/Month
Advanced AI and customization capabilities to enable enterprise-grade support.
Features
- 100 channels
- Includes features of Professional plan, plus
- Advanced Web Forms: 20/Department
- Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
- Live Chat
- Guided Conversations
- Ticket Tags: 50 Tags/Ticket
- Round-Robin Ticket Assignment by Load Balancing: 15/Department
- Macros: 30/Department
- Workflow Rules: 30/Department/Module with custom functions
- Time-based Rules: 30/Department
- Service Level Agreements: 20/Department
- Contract Management SLA
- Advanced Process Management (Blueprints): 20/Department
- Artificial Intelligence
- Custom Fields: 230 Fields/Module
- Multi-department Support: 50 Departments
- Advanced Dashboards
- Schedule Reports
- Profiles (restrict feature access): 50
- Roles: 250
- Data Sharing Access
Zoho Desk Express
$9
/User/Month
A straightforward ticketing system for individuals and small teams looking to start automating their customer service.
Features
- Ticketing
- Social Media
- Analytics
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Free
Free
Get going for free
Up to 10 agents
Features
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Out-of-the-box analytics and reporting
- Choose your data center location
- Team collaboration
- 24x7 email support
Growth
$18
/User/Month
Intuitive, industry-leading support for growing businesses
Features
- Includes features of Free plan, plus
- Automations
- Collision Detection
- 1000+ marketplace apps
- In-depth helpdesk report
- SLA management & business hours
- Custom Email Server
- Custom Ticket Views
- Custom ticket fields & status
- Custom SSL
- Easily track time spent by agents on tickets
- 24x5 phone support
Pro
$59
/User/Month
Advanced automation for high performance
Features
- Includes features of Growth plan, plus
- Multiple products
- Includes up to 5000 Collaborators
- Round-robin routing
- Custom Roles
- Custom objects
- Custom Reports and Dashboards
- Segment customers for personalized support
- Customer journey
- Canned forms
- Manage versions in knowledge base
- Community forums
- Extendable API Limits
- CSAT surveys & reports
- Multiple SLA policies & business hours
- SLA reminder & escalation
- Multilingual knowledge base
- Custom apps
- Average handling Time (AHT)
- Custom Metrics
- Report Sharing
Enterprise
$95
/User/Month
Fully featured with bots for enterprise-level support
Features
- Includes features of Pro plan, plus
- Unlimited products
- Sandbox
- Easily manage agent shifts across time zones
- Audit log
- Skill-based routing
- Knowledge base approval workflow
- Flexible knowledge base hierarchy
- IP range restriction
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