91%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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86%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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ADD PRODUCT
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91%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
86%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
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Summary |
Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc. ..show more |
Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place. ..show more |
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more |
AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. |
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Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come |
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Automated Routing It helps in automatically directing queries and data to the appropriate agent. |
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Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company |
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Concurrent Calling Allows to place more calls simultaneously without reducing call quality. |
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Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement |
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Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. |
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Document Storage Helps in storing the documents electronically and in a systematic way |
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Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future |
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Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. |
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Known Issue Management Helps to tackle and to manage familiar issues or routine challenges |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. |
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Multi-Channel Communication Helps in receiving queries and offering help through multiple channels |
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Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features |
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Multi-language Support Available in multiple languages to support global customers |
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Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions |
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Social Media Integration Enables integrating the software with social media for better reach and coverage |
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Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback |
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Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved |
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Top alternatives to Vision Helpdesk
osTicket
Freshdesk
Help Scout
Zoho Desk
Front
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Freshdesk
Help Scout
Zoho Desk
Front
SysAid
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