|
Starter Help Desk
$15
/User/Month
Location: USA / UK / EU / IN
Free support and software updates
Recurring License
- $8 per Agent per Month billed Yearly
- $10 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link, and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments, and status
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Client / User Management
- Create Organization, Group clients under the organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration, and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-Language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile-ready portal
- Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
Pro Help Desk
$25
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $16 per Agent per Month billed Yearly
- $20 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rate and sending invoices using workflows
- Invoice creation, tax rules, and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under the organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration, and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-Language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile-ready portal
- Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
Satellite Help Desk
$30
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $20 per Agent per Month billed Yearly
- $25 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rates and sending invoice using workflows
- Invoice creation, tax rules, and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under the organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration, and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile ready portal
- Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
- Multi-Company / Brand / Product Management
- Client portals with its own knowledge-base support
- Complete data isolation among companies and its end users
- Each client portal can have its own website URL in browser
- Share staff members or keep them isolated too
- Single database and single staff portal with different branded client portals for each company
- Websites can be hosted on different servers
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
Pro Service Desk
$40
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $24 per Agent per Month billed Yearly
- $30 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestions for staff and client portal
- Knowledge-base, Q and A, Suggestions, and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rates and sending invoices using workflows
- Invoice creation, tax rules, and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-Language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile-ready portal
- Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
- Multi-Company / Brand / Product Management
- Client portals with its own knowledge-base support
- Complete data isolation among companies and its end users
- Each client portal can have its own website URL in browser
- Share staff members or keep them isolated too
- Single database and single staff portal with different branded client portals for each company
- Websites can be hosted on different servers
- Asset Management
- Asset relationships
- Attach child assets
- CMDB (Configuration management database)
- Configuration items (CI) tracking
- Financial management
- Impact analysis across CIs
- Import asset by database field mapping
- Integrated with tickets/incident
- Multi-level CI types
- Products and vendors
- Service Catalogue Management
- Custom fields for different service specification
- Display services on client portal
- Service requests from client portal
- Product and Vendor Management
- Create product and vendor catalogue
- Include product/vendor in CI/Asset
- Include product/vendor in the contract
- Contract Management
- Contract approval
- Contract expiry notification
- Contract timelines and pricing
- Create and Track contracts between 3rd party or Outside suppliers
- Financial Management
- Auto calculating book value
- Plan and predict IT expenditures
- Setup depreciation methods
- Tracking current expenditures
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- ITIL reports
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
Ent Service Desk
$60
/User/Month
- Location : USA / UK / EU / IN
- Free support and software updates
Recurring License
- $32 per Agent per Month billed Yearly
- $40 per Agent per Month billed Monthly
One-Time License
Features
- Dashboard
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management
- Add private comments to ticket
- Add private ticket notes and client notes
- Advance html editor
- Advance ticket search using different criteria
- Assign ticket to multiple staff agents
- Custom email templates
- Custom fields for ticket creation, user registration forms
- Custom Labels, Tags and Flags
- Custom ticket filters
- Custom ticket listing views
- Custom ticket status, ticket type and priority
- Customer feedback and ticket rating
- Email notification to staff agents
- Email ticketing
- Export ticket to PDF and CSV
- Integrated custom client survey
- Internal ticketing
- Macro or canned response
- Mark spam and ban user
- Merge, link and split tickets
- Outgoing email SMTP support
- Per department staff agent signature
- Quick ticket and client search
- Tree structure with ticket counts for companies, departments and status
- Add symptoms for a incident
- Clone incident
- Favourite Incidents and client
- Impact and it’s details
- Incident approval – from Staff, group and CAB user.
- Incident approval status- Approved, rejected, pending request
- Incident archiving
- Incident to solution module
- Link or add release
- Mode of contact
- Priority and justification for priority change
- Reason on incident closure status
- Ticket lock or Agent collision detection
- Ticket scheduling
- Time tracking
- Urgency
- Multi-Channel Support
- Facebook integration
- Live chat integration
- Twitter integration
- VoIP Integration
- Knowledge Base Management
- Article comments and approval mechanism
- Import and export knowledge base area
- Internal knowledge-base for staff
- Knowledge-base suggestion for staff and client portal
- Knowledge-base, Q and A, Suggestions and Download support
- Multi-level category based knowledge-base
- Community Forums
- External or internal forums
- Follow the forum articles
- Forum articles mark as sticky
- Topic comments and approval mechanism
- Ticket Billing
- Applying bill rate and sending invoice using workflows
- Invoice creation, tax rules and payment gateway support
- Pre-paid and post-paid ticket billing
- Time and ticket-based billing support
- Time-based billing: Time credit
- Staff / Agent Access Management
- Admin access rights and admin setting permissions
- Create teams and include staff as team members
- Department wise staff access
- Set operation privileges and access rights to teams
- Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
- Staff import through CSV
- Gamification, Leader-board and Quest support
- Client / User Management
- Create Organization, Group clients under organization
- Department access to clients too
- Clients notes and files attachment to client profile
- Auto client registration on email, Manual registration and Approval mechanism
- Clients can add sub contacts and set their ticket submission permissions
- Client import through CSV
- Approval from clients
- CAB users
- Blabby
- Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
- One to many and one to one blab support
- One to one & Group chat
- Staff communication remains safe inside your organization
- Supports images, attachments posts
- Task Management
- Create, assign and track tasks
- Link task to tickets
- Recurring tasks and sub-tasks
- Task notifications
- Drive
- Public and Private access for the files
- Automation
- Incident automation
- Ticket auto-assign rules (Round Robin) using workflow
- Ticket auto close rules using workflow
- Ticket dispatch rules using workflow
- Billing automation
- Task automation
- SLA and Escalation Rules
- Apply SLA plans to single ticket, client, and department level
- Business hour schedule and holiday management
- Multi-level ticket escalation rule
- Setup multiple SLA plans
- Multi-language and Multiple Time Zones
- Default company and client language setup
- Different time zones for companies and staff members
- Multi-language email templates
- Multi-language support for client and staff portal
- Multi-language support for knowledge-base
- Client Portal
- Fully customizable client portal templates
- Responsive mobile ready portal
- Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
- Multi-Company / Brand / Product Management
- Client portals with its own knowledge-base support
- Complete data isolation among companies and its end users
- Each client portal can have its own website URL in browser
- Share staff members or keep them isolated too
- Single database and single staff portal with different branded client portals for each company
- Websites can be hosted on different servers
- Asset Management
- Asset relationships
- Attach child assets
- CMDB (Configuration management database)
- Configuration items (CI) tracking
- Financial management
- Impact analysis across CIs
- Import asset by database field mapping
- Integrated with tickets/incident
- Multi-level CI types
- Products and vendors
- Problem Management
- Known error
- Linked with tickets / incidents
- Problem analysis
- Problem detailed analysis
- Problem identification
- Problem impact analysis
- Problem Review
- Problem timeline
- Role assignment – Resource, delivery , ROI, Approval Management
- Solution to identified problems
- Change Management
- Approval from clients, Staff or group and CAB user
- Business Justification
- Change approval custom workflow
- Change closure with reason
- Change Description
- Change timeline
- Change type
- Linking the release with Incident, Asset, Problem, Release, Task
- Plan, track and rollback changes
- Planning, scheduling, roll out & back out plan description for a Change
- Proposed Plan
- Reviewing the Change Request, Scheduling and Role Assignment
- Testing, implementation, Approval and Monitoring the changes
- Release Management
- Approval from clients, Staff or Group and CAB user
- Linked with changes
- Linking the release with Incident, Asset, Problem, Change, Task
- Notify everybody in organization
- Planning and scheduling the release
- Schedule releases
- Service Catalogue Management
- Custom fields for different service specification
- Display services on client portal
- Service requests from client portal
- Product and Vendor Managemeny
- Create product and vendor catalogue
- Include product/vendor in CI/Asset
- Include product/vendor in the contract
- Contract Management
- Contract approval
- Contract expiry notification
- Contract timelines and pricing
- Create and Track contracts between 3rd party or Outside suppliers
- Financial Management
- Auto calculating book value
- Plan and predict IT expenditures
- Setup depreciation methods
- Tracking current expenditures
- Reports and Analytics
- System overview, Module-wise, Custom, and graphical reports
- System overview, Several data, and graphical reports offered
- ITIL reports
- Security
- Define password strength
- Encrypted passwords in the database
- IP based staff login restriction
- SSL support for SaaS license
- Two-factor authentication for clients
- Developers REST API
- Ticket Management
- Client Management
- Mobile Apps
- Android phone app
- iPhone and iPad app
- Windows phone app
- Integration and Single Login
- Billing software’s
- CRM and CMS software’s
- Ecommerce
- Live chat
- Remote desktop access and meeting tools
- Social media
- Team Communication
- VoIP
View Price Page
|
AIM
$995
Others
Features
- Complete POS Activity
- Inventory Management
- Barcode Labeling
- Customer Management
- Report Catalog
- Tee-Sheet
- Employee Management
- Gift Cards
- Software Licensing
Add-on
- E-Mail Capabilities: $445
- Contact Management: $445
- Short-Term Rentals: $445
- Accounts Payable: $445
- General Ledger: $445
- Purchase Orders: $445
- Lesson/Appointment Scheduling & Billing: $445
- Repair & Service Tracking: $445
- Active-e Integration: Monthly Charges Apply
- Long-Term Rental & Sales Contracts: $745
- Additional Workstation Licenses: $245
- Additional Store Location Licenses: $595
View Price Page
|
Freelancer
$29
/Month
The essentials to provide basic support for clients
Features
- 1 agent
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
Startup
$69
/Month
For aspiring teams getting traction
Features
- 4 agents
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
Company
$129
/Month
Established profitable businesses
Features
- 7 agents
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
- Downloadable backup
Enterprise
$249
/Month
Big and serious enterprises with thousands of clients
Features
- 9 agents, $29 extra
- Unlimited storage
- All the core features
- iOS/Android apps
- Custom domain
- Downloadable backup
- Hide "powered by Jitbit"
- Expedited support
- HIPAA compliance, BAA
Small (For Your Server)
$2199
Others
Medium sized support teams
Features
- 10 agents
- Free upgrades for 1 year
- Perpetual license
Company (For Your Server)
$3799
Others
For established profitable businesses
Features
- 20 agents
- Free upgrades for 1 year
- Perpetual license
- iOS/Android apps
- API, SAML
Enterprise (For Your Server)
$6499
Others
For enterprise-scale internal & external support
Features
- Unlimited agents
- Free upgrades for 1 year
- Perpetual license
- iOS/Android apps
- API, SAML
- Expedited support
Source Codes
Custom
Need to review and modify the source codes
Features
- Unlimited agents
- Free upgrades for 1 year
- Perpetual license
- iOS/Android apps
- API, SAML
- Expedited support
- Source codes included
View Price Page
|
Suite Team
$59
/User/Month
Features
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center - Single
- Easy-to-set up automations & workflows
- AI-powered automated answers - Up to 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics: PreBuilt
- Data and file storage: Standard
- 1,000+ apps and integrations: PreBuilt
- Robust APIs: Standard Rate Limit
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth
$99
/User/Month
Features
- Includes features of Suite Team plan, plus
- Help center - Multiple
- Easy-to-set up automations and workflows with additional options
- AI-powered automated answers - Up to 100
- Data and file storage: Intermediate
- 1,000+ apps and integrations: PreBuilt and Custom
- Robust APIs: Advanced Rate Limit
- Self-service customer portal
- AI-powered knowledge management
- Customisable ticket layouts
- Light access licenses: Upto 50
- Service Level Agreement (SLA) management
- Multilingual support and content
Suite Professional
$125
/User/Month
Features
- Includes features of Suite Growth plan, plus
- AI-powered automated answers - Up to 500
- Routing based on agent status, capacity and skills, as well as conversation priority
- Reporting and analytics - Prebuilt and Custom
- Light access licenses: Upto 100
- Live agent activity dashboard: Viewable
- Integrated community forums
- Private conversation threads
- Customisable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Suite Enterprise
$199
/User/Month
Features:
- All the core elements needed for excellent customer support, and
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses - Upto 1000
- Live data and external dashboard sharing
- Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs - Enterprise Rate Limit
- AI-powered triage and conversation insights - Retail Only
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