Vision Helpdesk vs Agiloft Comparison

Remove All ADD PRODUCT Vision Helpdesk Agiloft Zoho Desk	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Vision Helpdesk Help Desk Software (213 Ratings)	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Agiloft Help Desk Software (286 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)
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ADD PRODUCT	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Vision Helpdesk Help Desk Software (213 Ratings)	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Agiloft Help Desk Software (286 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)
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Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter Help Desk $15 /User/Month Location: USA / UK / EU / IN Free support and software updates Recurring License $8 per Agent per Month billed Yearly $10 per Agent per Month billed Monthly One-Time License $200 per Agent Features Dashboard Overview for all the modules Update notification for each module Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticket search using different criteria Assign ticket to multiple staff agents Custom email templates Custom fields for ticket creation, user registration forms Custom Labels, Tags and Flags Custom ticket filters Custom ticket listing views Custom ticket status, ticket type and priority Customer feedback and ticket rating Email notification to staff agents Email ticketing Export ticket to PDF and CSV Integrated custom client survey Internal ticketing Macro or canned response Mark spam and ban user Merge, link, and split tickets Outgoing email SMTP support Per department staff agent signature Quick ticket and client search Tree structure with ticket counts for companies, departments, and status Knowledge Base Management Article comments and approval mechanism Import and export knowledge base area Internal knowledge-base for staff Knowledge-base suggestions for staff and client portal Knowledge-base, Q and A, Suggestions, and Download support Multi-level category based knowledge-base Staff / Agent Access Management Admin access rights and admin setting permissions Create teams and include staff as team members Department wise staff access Set operation privileges and access rights to teams Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members) Staff import through CSV Client / User Management Create Organization, Group clients under the organization Department access to clients too Clients notes and files attachment to client profile Auto client registration on email, Manual registration, and Approval mechanism Clients can add sub contacts and set their ticket submission permissions Client import through CSV Drive Public and Private access for the files Automation Incident automation Ticket auto-assign rules (Round Robin) using workflow Ticket auto close rules using workflow Ticket dispatch rules using workflow SLA and Escalation Rules Apply SLA plans to single ticket, client, and department level Business hour schedule and holiday management Multi-level ticket escalation rule Setup multiple SLA plans Multi-Language and Multiple Time Zones Default company and client language setup Different time zones for companies and staff members Multi-language email templates Multi-language support for client and staff portal Multi-language support for knowledge-base Client Portal Fully customizable client portal templates Responsive mobile-ready portal Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts. Reports and Analytics System overview, Module-wise, Custom, and graphical reports System overview, Several data, and graphical reports offered Security Define password strength Encrypted passwords in the database IP based staff login restriction SSL support for SaaS license Two-factor authentication for clients Pro Help Desk $25 /User/Month Location : USA / UK / EU / IN Free support and software updates Recurring License $16 per Agent per Month billed Yearly $20 per Agent per Month billed Monthly One-Time License $400 per Agent Features Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticket search using different criteria Assign ticket to multiple staff agents Custom email templates Custom fields for ticket creation, user registration forms Custom Labels, Tags and Flags Custom ticket filters Custom ticket listing views Custom ticket status, ticket type and priority Customer feedback and ticket rating Email notification to staff agents Email ticketing Export ticket to PDF and CSV Integrated custom client survey Internal ticketing Macro or canned response Mark spam and ban user Merge, link and split tickets Outgoing email SMTP support Per department staff agent signature Quick ticket and client search Tree structure with ticket counts for companies, departments and status Add symptoms for a incident Clone incident Favourite Incidents and client Impact and it’s details Incident approval – from Staff, group and CAB user. Incident approval status- Approved, rejected, pending request Incident archiving Incident to solution module Link or add release Mode of contact Priority and justification for priority change Reason on incident closure status Ticket lock or Agent collision detection Ticket scheduling Time tracking Urgency Multi-Channel Support Facebook integration Live chat integration Twitter integration VoIP Integration Knowledge Base Management Article comments and approval mechanism Import and export knowledge base area Internal knowledge-base for staff Knowledge-base suggestions for staff and client portal Knowledge-base, Q and A, Suggestions, and Download support Multi-level category based knowledge-base Community Forums External or internal forums Follow the forum articles Forum articles mark as sticky Topic comments and approval mechanism Ticket Billing Applying bill rate and sending invoices using workflows Invoice creation, tax rules, and payment gateway support Pre-paid and post-paid ticket billing Time and ticket-based billing support Time-based billing: Time credit Staff / Agent Access Management Admin access rights and admin setting permissions Create teams and include staff as team members Department wise staff access Set operation privileges and access rights to teams Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members) Staff import through CSV Gamification, Leader-board and Quest support Client / User Management Create Organization, Group clients under the organization Department access to clients too Clients notes and files attachment to client profile Auto client registration on email, Manual registration, and Approval mechanism Clients can add sub contacts and set their ticket submission permissions Client import through CSV Approval from clients CAB users Blabby Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets One to many and one to one blab support One to one & Group chat Staff communication remains safe inside your organization Supports images, attachments posts Task Management Create, assign and track tasks Link task to tickets Recurring tasks and sub-tasks Task notifications Drive Public and Private access for the files Automation Incident automation Ticket auto-assign rules (Round Robin) using workflow Ticket auto close rules using workflow Ticket dispatch rules using workflow Billing automation Task automation SLA and Escalation Rules Apply SLA plans to single ticket, client, and department level Business hour schedule and holiday management Multi-level ticket escalation rule Setup multiple SLA plans Multi-Language and Multiple Time Zones Default company and client language setup Different time zones for companies and staff members Multi-language email templates Multi-language support for client and staff portal Multi-language support for knowledge-base Client Portal Fully customizable client portal templates Responsive mobile-ready portal Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts. Reports and Analytics System overview, Module-wise, Custom, and graphical reports System overview, Several data, and graphical reports offered Security Define password strength Encrypted passwords in the database IP based staff login restriction SSL support for SaaS license Two-factor authentication for clients Developers REST API Ticket Management Client Management Mobile Apps Android phone app iPhone and iPad app Windows phone app Integration and Single Login Billing software’s CRM and CMS software’s Ecommerce Live chat Remote desktop access and meeting tools Social media Team Communication VoIP Satellite Help Desk $30 /User/Month Location : USA / UK / EU / IN Free support and software updates Recurring License $20 per Agent per Month billed Yearly $25 per Agent per Month billed Monthly One-Time License $500 per Agent Features Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticket search using different criteria Assign ticket to multiple staff agents Custom email templates Custom fields for ticket creation, user registration forms Custom Labels, Tags and Flags Custom ticket filters Custom ticket listing views Custom ticket status, ticket type and priority Customer feedback and ticket rating Email notification to staff agents Email ticketing Export ticket to PDF and CSV Integrated custom client survey Internal ticketing Macro or canned response Mark spam and ban user Merge, link and split tickets Outgoing email SMTP support Per department staff agent signature Quick ticket and client search Tree structure with ticket counts for companies, departments and status Add symptoms for a incident Clone incident Favourite Incidents and client Impact and it’s details Incident approval – from Staff, group and CAB user. Incident approval status- Approved, rejected, pending request Incident archiving Incident to solution module Link or add release Mode of contact Priority and justification for priority change Reason on incident closure status Ticket lock or Agent collision detection Ticket scheduling Time tracking Urgency Multi-Channel Support Facebook integration Live chat integration Twitter integration VoIP Integration Knowledge Base Management Article comments and approval mechanism Import and export knowledge base area Internal knowledge-base for staff Knowledge-base suggestions for staff and client portal Knowledge-base, Q and A, Suggestions, and Download support Multi-level category based knowledge-base Community Forums External or internal forums Follow the forum articles Forum articles mark as sticky Topic comments and approval mechanism Ticket Billing Applying bill rates and sending invoice using workflows Invoice creation, tax rules, and payment gateway support Pre-paid and post-paid ticket billing Time and ticket-based billing support Time-based billing: Time credit Staff / Agent Access Management Admin access rights and admin setting permissions Create teams and include staff as team members Department wise staff access Set operation privileges and access rights to teams Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members) Staff import through CSV Gamification, Leader-board and Quest support Client / User Management Create Organization, Group clients under the organization Department access to clients too Clients notes and files attachment to client profile Auto client registration on email, Manual registration, and Approval mechanism Clients can add sub contacts and set their ticket submission permissions Client import through CSV Approval from clients CAB users Blabby Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets One to many and one to one blab support One to one & Group chat Staff communication remains safe inside your organization Supports images, attachments posts Task Management Create, assign and track tasks Link task to tickets Recurring tasks and sub-tasks Task notifications Drive Public and Private access for the files Automation Incident automation Ticket auto-assign rules (Round Robin) using workflow Ticket auto close rules using workflow Ticket dispatch rules using workflow Billing automation Task automation SLA and Escalation Rules Apply SLA plans to single ticket, client, and department level Business hour schedule and holiday management Multi-level ticket escalation rule Setup multiple SLA plans Multi-language and Multiple Time Zones Default company and client language setup Different time zones for companies and staff members Multi-language email templates Multi-language support for client and staff portal Multi-language support for knowledge-base Client Portal Fully customizable client portal templates Responsive mobile ready portal Self service portal customers can submit and track their tickets, manage profile and sub-contacts. Multi-Company / Brand / Product Management Client portals with its own knowledge-base support Complete data isolation among companies and its end users Each client portal can have its own website URL in browser Share staff members or keep them isolated too Single database and single staff portal with different branded client portals for each company Websites can be hosted on different servers Reports and Analytics System overview, Module-wise, Custom, and graphical reports System overview, Several data, and graphical reports offered Security Define password strength Encrypted passwords in the database IP based staff login restriction SSL support for SaaS license Two-factor authentication for clients Developers REST API Ticket Management Client Management Mobile Apps Android phone app iPhone and iPad app Windows phone app Integration and Single Login Billing software’s CRM and CMS software’s Ecommerce Live chat Remote desktop access and meeting tools Social media Team Communication VoIP Pro Service Desk $40 /User/Month Location : USA / UK / EU / IN Free support and software updates Recurring License $24 per Agent per Month billed Yearly $30 per Agent per Month billed Monthly One-Time License $600 per Agent Features Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticket search using different criteria Assign ticket to multiple staff agents Custom email templates Custom fields for ticket creation, user registration forms Custom Labels, Tags and Flags Custom ticket filters Custom ticket listing views Custom ticket status, ticket type and priority Customer feedback and ticket rating Email notification to staff agents Email ticketing Export ticket to PDF and CSV Integrated custom client survey Internal ticketing Macro or canned response Mark spam and ban user Merge, link and split tickets Outgoing email SMTP support Per department staff agent signature Quick ticket and client search Tree structure with ticket counts for companies, departments and status Add symptoms for a incident Clone incident Favourite Incidents and client Impact and it’s details Incident approval – from Staff, group and CAB user. Incident approval status- Approved, rejected, pending request Incident archiving Incident to solution module Link or add release Mode of contact Priority and justification for priority change Reason on incident closure status Ticket lock or Agent collision detection Ticket scheduling Time tracking Urgency Multi-Channel Support Facebook integration Live chat integration Twitter integration VoIP Integration Knowledge Base Management Article comments and approval mechanism Import and export knowledge base area Internal knowledge-base for staff Knowledge-base suggestions for staff and client portal Knowledge-base, Q and A, Suggestions, and Download support Multi-level category based knowledge-base Community Forums External or internal forums Follow the forum articles Forum articles mark as sticky Topic comments and approval mechanism Ticket Billing Applying bill rates and sending invoices using workflows Invoice creation, tax rules, and payment gateway support Pre-paid and post-paid ticket billing Time and ticket-based billing support Time-based billing: Time credit Staff / Agent Access Management Admin access rights and admin setting permissions Create teams and include staff as team members Department wise staff access Set operation privileges and access rights to teams Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members) Staff import through CSV Gamification, Leader-board and Quest support Client / User Management Create Organization, Group clients under organization Department access to clients too Clients notes and files attachment to client profile Auto client registration on email, Manual registration and Approval mechanism Clients can add sub contacts and set their ticket submission permissions Client import through CSV Approval from clients CAB users Blabby Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets One to many and one to one blab support One to one & Group chat Staff communication remains safe inside your organization Supports images, attachments posts Task Management Create, assign and track tasks Link task to tickets Recurring tasks and sub-tasks Task notifications Drive Public and Private access for the files Automation Incident automation Ticket auto assign rules (Round Robin) using workflow Ticket auto close rules using workflow Ticket dispatch rules using workflow Billing automation Task automation SLA and Escalation Rules Apply SLA plans to single ticket, client, and department level Business hour schedule and holiday management Multi-level ticket escalation rule Setup multiple SLA plans Multi-Language and Multiple Time Zones Default company and client language setup Different time zones for companies and staff members Multi-language email templates Multi-language support for client and staff portal Multi-language support for knowledge-base Client Portal Fully customizable client portal templates Responsive mobile-ready portal Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts. Multi-Company / Brand / Product Management Client portals with its own knowledge-base support Complete data isolation among companies and its end users Each client portal can have its own website URL in browser Share staff members or keep them isolated too Single database and single staff portal with different branded client portals for each company Websites can be hosted on different servers Asset Management Asset relationships Attach child assets CMDB (Configuration management database) Configuration items (CI) tracking Financial management Impact analysis across CIs Import asset by database field mapping Integrated with tickets/incident Multi-level CI types Products and vendors Service Catalogue Management Custom fields for different service specification Display services on client portal Service requests from client portal Product and Vendor Management Create product and vendor catalogue Include product/vendor in CI/Asset Include product/vendor in the contract Contract Management Contract approval Contract expiry notification Contract timelines and pricing Create and Track contracts between 3rd party or Outside suppliers Financial Management Auto calculating book value Plan and predict IT expenditures Setup depreciation methods Tracking current expenditures Reports and Analytics System overview, Module-wise, Custom, and graphical reports System overview, Several data, and graphical reports offered ITIL reports Security Define password strength Encrypted passwords in the database IP based staff login restriction SSL support for SaaS license Two-factor authentication for clients Developers REST API Ticket Management Client Management Mobile Apps Android phone app iPhone and iPad app Windows phone app Integration and Single Login Billing software’s CRM and CMS software’s Ecommerce Live chat Remote desktop access and meeting tools Social media Team Communication VoIP Ent Service Desk $60 /User/Month Location : USA / UK / EU / IN Free support and software updates Recurring License $32 per Agent per Month billed Yearly $40 per Agent per Month billed Monthly One-Time License $800 per Agent Features Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticket search using different criteria Assign ticket to multiple staff agents Custom email templates Custom fields for ticket creation, user registration forms Custom Labels, Tags and Flags Custom ticket filters Custom ticket listing views Custom ticket status, ticket type and priority Customer feedback and ticket rating Email notification to staff agents Email ticketing Export ticket to PDF and CSV Integrated custom client survey Internal ticketing Macro or canned response Mark spam and ban user Merge, link and split tickets Outgoing email SMTP support Per department staff agent signature Quick ticket and client search Tree structure with ticket counts for companies, departments and status Add symptoms for a incident Clone incident Favourite Incidents and client Impact and it’s details Incident approval – from Staff, group and CAB user. Incident approval status- Approved, rejected, pending request Incident archiving Incident to solution module Link or add release Mode of contact Priority and justification for priority change Reason on incident closure status Ticket lock or Agent collision detection Ticket scheduling Time tracking Urgency Multi-Channel Support Facebook integration Live chat integration Twitter integration VoIP Integration Knowledge Base Management Article comments and approval mechanism Import and export knowledge base area Internal knowledge-base for staff Knowledge-base suggestion for staff and client portal Knowledge-base, Q and A, Suggestions and Download support Multi-level category based knowledge-base Community Forums External or internal forums Follow the forum articles Forum articles mark as sticky Topic comments and approval mechanism Ticket Billing Applying bill rate and sending invoice using workflows Invoice creation, tax rules and payment gateway support Pre-paid and post-paid ticket billing Time and ticket-based billing support Time-based billing: Time credit Staff / Agent Access Management Admin access rights and admin setting permissions Create teams and include staff as team members Department wise staff access Set operation privileges and access rights to teams Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members) Staff import through CSV Gamification, Leader-board and Quest support Client / User Management Create Organization, Group clients under organization Department access to clients too Clients notes and files attachment to client profile Auto client registration on email, Manual registration and Approval mechanism Clients can add sub contacts and set their ticket submission permissions Client import through CSV Approval from clients CAB users Blabby Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets One to many and one to one blab support One to one & Group chat Staff communication remains safe inside your organization Supports images, attachments posts Task Management Create, assign and track tasks Link task to tickets Recurring tasks and sub-tasks Task notifications Drive Public and Private access for the files Automation Incident automation Ticket auto-assign rules (Round Robin) using workflow Ticket auto close rules using workflow Ticket dispatch rules using workflow Billing automation Task automation SLA and Escalation Rules Apply SLA plans to single ticket, client, and department level Business hour schedule and holiday management Multi-level ticket escalation rule Setup multiple SLA plans Multi-language and Multiple Time Zones Default company and client language setup Different time zones for companies and staff members Multi-language email templates Multi-language support for client and staff portal Multi-language support for knowledge-base Client Portal Fully customizable client portal templates Responsive mobile ready portal Self service portal customers can submit and track their tickets, manage profile and sub-contacts. Multi-Company / Brand / Product Management Client portals with its own knowledge-base support Complete data isolation among companies and its end users Each client portal can have its own website URL in browser Share staff members or keep them isolated too Single database and single staff portal with different branded client portals for each company Websites can be hosted on different servers Asset Management Asset relationships Attach child assets CMDB (Configuration management database) Configuration items (CI) tracking Financial management Impact analysis across CIs Import asset by database field mapping Integrated with tickets/incident Multi-level CI types Products and vendors Problem Management Known error Linked with tickets / incidents Problem analysis Problem detailed analysis Problem identification Problem impact analysis Problem Review Problem timeline Role assignment – Resource, delivery , ROI, Approval Management Solution to identified problems Change Management Approval from clients, Staff or group and CAB user Business Justification Change approval custom workflow Change closure with reason Change Description Change timeline Change type Linking the release with Incident, Asset, Problem, Release, Task Plan, track and rollback changes Planning, scheduling, roll out & back out plan description for a Change Proposed Plan Reviewing the Change Request, Scheduling and Role Assignment Testing, implementation, Approval and Monitoring the changes Release Management Approval from clients, Staff or Group and CAB user Linked with changes Linking the release with Incident, Asset, Problem, Change, Task Notify everybody in organization Planning and scheduling the release Schedule releases Service Catalogue Management Custom fields for different service specification Display services on client portal Service requests from client portal Product and Vendor Managemeny Create product and vendor catalogue Include product/vendor in CI/Asset Include product/vendor in the contract Contract Management Contract approval Contract expiry notification Contract timelines and pricing Create and Track contracts between 3rd party or Outside suppliers Financial Management Auto calculating book value Plan and predict IT expenditures Setup depreciation methods Tracking current expenditures Reports and Analytics System overview, Module-wise, Custom, and graphical reports System overview, Several data, and graphical reports offered ITIL reports Security Define password strength Encrypted passwords in the database IP based staff login restriction SSL support for SaaS license Two-factor authentication for clients Developers REST API Ticket Management Client Management Mobile Apps Android phone app iPhone and iPad app Windows phone app Integration and Single Login Billing software’s CRM and CMS software’s Ecommerce Live chat Remote desktop access and meeting tools Social media Team Communication VoIP View Price Page	Free trial Free Per license per month Features Standard Integrations Up to 5 power and 5 portal users Timer based rules at 48 hour intervals Contract Comparison Contract Authoring Clause Library Contract Print Templates DocuSign & Adobe Sign Approval Workflows Professional Custom Features Features of Free edition PLUS: Standard Support Minimum 5 power users Timer based rules at 5 minute intervals Phone support 7:30am to 8pm ET Maximum Frequency of Timer-based Rules - 5 minutes Standard Support from 7:30am - 8pm ET 24/7 Emergency Outage Support* High Availability Service Levels* Real-time Replication to Redundant Server* Standard Integrations Professional Extended Custom Features Features of Professional edition PLUS: Multi-language support Vendor portals Employee portals Customer portals Prebuilt Integrations Maximum Frequency of Timer-based Rules - 5 minutes Standard Support from 7:30am - 8pm ET ** 24/7 Emergency Outage Support* High Availability Service Levels* Real-time Replication to Redundant Server* Standard Integrations Customer Portals Vendor and Supplier Portals System Integration and APIs Prebuilt Integrations Enterprise Custom Features Features of Professional Extended PLUS: Open Integration APIs and scripting Pre-built AI modules In-house deployment option Maximum Frequency of Timer-based Rules - 5 minutes Standard Support from 7:30am - 8pm ET ** 24/7 Emergency Outage Support* High Availability Service Levels* Real-time Replication to Redundant Server* Standard Integrations Customer Portals Vendor and Supplier Portals System Integration and APIs Prebuilt Integrations Web Services API REST API Python Scripting Perl Scripting JSON Integration Prebuilt AI modules Option for on-premise installations Enterprise Extended Custom Features Features of Enterprise PLUS: Unlimited custom modules Extensible AI platform 24/7 support Extended satisfaction guarantee Maximum Frequency of Timer-based Rules - 5 minutes Standard Support from 7:30am - 8pm ET ** 24/7 Emergency Outage Support* High Availability Service Levels* Real-time Replication to Redundant Server* Standard Integrations Customer Portals Vendor and Supplier Portals System Integration and APIs Prebuilt Integrations Web Services API REST API Python Scripting Perl Scripting JSON Integration Prebuilt AI modules Option for on-premise installations Enterprise Extended Unlimited custom modules Extensible AI platform 24/7 support Extended satisfaction guarantee View Price Page	Standard $20 /User/Month All the essential support features to augment your customer service team. Features 5 channels Help Center Feedback Widget: 1 Advanced Web Forms: 5 Social Media (Facebook & Twitter): 1 Brand Instant Messaging (WhatsApp, Telegram, WeChat & Line) Spam, Merge, Split & Clone Tickets Ticket History Quick Ticket View Ticket Tags: 20 Tags/Ticket Product-based Ticket Tracking Add Resolution as KB Suggested Articles Direct Assignment to Agents and Teams Work Modes Response Editor with Rich Text Support & Response Draft Advanced Search Faster Response Snippets Macros: 5 Workflow Rules: 5/Module Time-based Rules: 5 Service Level Agreements: 4 Multi-Level Escalations Tasks, Events & Calls: Only Tasks Custom Email Templates Custom Tabs, Views, Status & Form Fields Custom Fields: 50 Fields/Module Re-branding: Limited Pre-defined Reports Custom Reports: 50 Export Reports to CSV, XLS or PDF Customer Happiness Ratings Dashboard Custom Dashboards: 10 Ticket Overview & Status Dashboard Response, Resolution & FCR Dashboards Analytics Mobile App (Radar) Profiles (restrict feature access): 6 Roles: 5 GDPR Compliance Support Email Phone Professional $35 /User/Month Simplified collaboration and process automation functionalities for fast-growing teams. Features 10 channels Includes features of Standard plan, plus Feedback Widget: 1/Department Advanced Web Forms: 10/Department Telephony Ticket Tags: 30 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 10/Department Ticket Sharing & Ownership Agent Collision Detection Macros: 15/Department Workflow Rules: 15/Department/Module Time-based Rules: 15/Department Service Level Agreements: 10/Department Customer-based SLA Tasks, Events & Calls Auto Time Tracking Advanced Process Management (Blueprints): 1/Department Custom Fields: 150 Fields/Module Ticket Templates Re-branding Multi-department Support: 10 Departments Custom Reports: Unlimited Custom Dashboards: Unlimited Advanced Dashboards: Limited Profiles (restrict feature access): 25 Roles: 25 Field-level Access Control Support Chat Enterprise $50 /User/Month Advanced AI and customization capabilities to enable enterprise-grade support. Features 100 channels Includes features of Professional plan, plus Advanced Web Forms: 20/Department Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding Live Chat Guided Conversations Ticket Tags: 50 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 15/Department Macros: 30/Department Workflow Rules: 30/Department/Module with custom functions Time-based Rules: 30/Department Service Level Agreements: 20/Department Contract Management SLA Advanced Process Management (Blueprints): 20/Department Artificial Intelligence Custom Fields: 230 Fields/Module Multi-department Support: 50 Departments Advanced Dashboards Schedule Reports Profiles (restrict feature access): 50 Roles: 250 Data Sharing Access Zoho Desk Express $9 /User/Month A straightforward ticketing system for individuals and small teams looking to start automating their customer service. Features Ticketing Social Media Analytics View Price Page

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing It helps in automatically directing queries and data to the appropriate agent.
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Concurrent Calling Allows to place more calls simultaneously without reducing call quality.
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
Multi-language Support Available in multiple languages to support global customers
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Compare Vision Helpdesk vs Agiloft

Vision Helpdesk

Agiloft

Zoho Desk

Overview

Features

TECHNICAL DETAILS

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