Home/Incident Management Software/VictorOps vs BlamelessUpdated on: April 19, 2024

Compare VictorOps vs Blameless

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

VictorOps is an incident management solution that is designed and built purposely for DevOps teams, enabling them to do more than just react to system outages and incidents. Use VictorOps to streamline your on-call schedules and escalation policies. From rotations to overrides, they automate the cumbersome essentials that make on-call a drag. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. VictorOps provides real-time awareness, alerting, collaboration, and documentation. Resolve incidents faster, minimize downtime, and reduce the break-fix cycle. Break down silos to support collaboration and learning. With chat integrations, alert routing, and more, your team can work across engineering, gleaning the information necessary for efficient solutions. ..show more

Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

San Mateo, California

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$8 /User/Month

Features

  • Users: 10
  • 100+ Out-of-the-Box Integrations
  • ITSM Integrations (ServiceNow, JIRA)
  • Advanced Splunk Integrations
  • Unlimited Custom Integrations via REST API
  • Reroute, Ack, Snooze and Resolve in Slack
  • Route Alerts to Private Slack Channels
  • Route Alerts Based on Team to Slack Channels
  • ChatOps Collaboration
  • In-App Collaboration (Mobile/Web)
  • Reliable Notifications and Escalations
  • Unlimited API Access and Methods
  • Unlimited Domestic SMS Notifications
  • Unlimited International SMS Notifications
  • Unlimited Email and Push Notifications
  • Create Incidents
  • Acknowledge / Resolve Incidents
  • Reroute an Incident
  • Snooze Incidents until a Specified Time
  • Access to Full Incident Timeline
  • On-Call Schedule Details
  • Ad Hoc Shift Overrides
  • Automated Alert Routing
  • Personal, Time-Based Paging Policies
  • Unlimited Teams and Escalation Policies
  • Schedule Shift Overrides
  • Post-Incident Review (PIR)
  • MTTA/MTTR Performance Report
  • Phone, Email and Chat Customer Support
  • Full Access to Knowledge Base
  • Chat and Email Customer Success
  • Unlimited API Calls
Growth
$30 /User/Month

Features

  • Includes Starter Plan features, plus
  • Users: Unlimited
  • Enriched Notifications with Runbooks and Annotations
Enterprise
$33 /User/Month

Features

  • Includes Growth Plan features, plus
  • ITSM Integrations (ServiceNow, JIRA)
  • Similar Incidents
  • Suggested Responders
  • Enriched Notifications with Runbooks and Annotations
  • Noise Suppression (Alert Rules Engine)
  • Appended Alert Instructions and Images
  • Advanced Analytics
  • Incident Frequency Report
  • Conference Bridge
  • Single Sign-On (SSO)
  • Custom Outbound Webhooks
Custom
Custom

Features

  • Includes Enterprise Plan features, plus
  • Users: Unlimited
View Price Page
Startup
$20 /User/Month

Features

  • Up to 100 employees
  • Complete bot functionality in Slack and Teams
  • CommsFlow Manager
  • Task checklists and runbooks
  • Automatic timeline event data capture
  • Retrospective report builder
  • Integration with alerting and video tools
Pro
$40 /User/Month

Features

  • Everything in Startup, plus
  • Comes with 25 users
  • Unlimited data retention
  • Unlimited custom dashboards
  • Integration with ticketing tools
  • Outbound webhooks
  • Full API access
Enterprise
Custom

Features

  • Everything in Pro, plus
  • Unlimited users
  • SLO Manager
  • Integration with APM, BI, and other data tools
  • Devoted Customer Success Manager
  • Dedicated Slack channel
  • Custom trainings
  • Support response within 1-hour
View Price Page

SCREENSHOTS

VictorOps Screenshots
View 5 screenshot(s)
Blameless Screenshots

INTEGRATIONS

  • GitHub
  • Microsoft Azure
  • Slack
  • GotoMeeting
  • Microsoft Teams
  • Google Meet
  • Jira
  • Zoom

ALTERNATIVES

Top alternatives to VictorOps

Opsgenie
Opsgenie
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps
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Top alternatives to Blameless

Incident.io
Incident.io
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps
OnPage
OnPage