Dovetail |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research. Read more | UserTesting as a feedback generating platform, lets UX research teams, eCommerce managers, marketers, designers and product managers collect real-life experiences of a selected group of customers in the form of video and audio recordings. The generated feedback helps brands identify specific areas within customer experience which need to be improved. This way they also get to test small prototypes before going for bulk production. Further, a dedicated full-service research team along with comprehensive online tools helps businesses inflict research methodologies like A/B Testing, Competitive benchmarking, focus groups, longitudinal testing and more. Startups and top-graded companies located throughout the globe depend on the software to get their job done in real-time. Additionally, UserTesting gets rolling in four simple steps, making it easier for the brands. Data security is a priority factor for the software, industry-leading controls and top graded encryption facilities are being used to prevent unauthorized damage, access and data loss. Read more |
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| SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 2 Most Worthy # 7 Fastest Growing |
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| Total Features |
9 Features
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9 Features
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| Common Features for All |
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
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Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
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| User Sentiments |
Easy to use Interface, Robust Reporting and Analytics, Quick User Feedback, Wide Range of Testing Options Technical Issues and Bugs, Limited Customization Options, Inflexible Study Design, Outdated User Interface |
Easy to Use, Good way to earn extra cash, Clear Instructions, Simple User Interface Lack of Support, Limited Test Availability, App Freezing Issues, Test Qualification Difficulty |
| Review Summary |
UserZoom is a user testing platform offering a range of features, from moderated and unmoderated studies to usability testing on live sites and prototypes. Users praise its ease of use, quick turnaround times and the comprehensive data it provides. However, some users find the interface dated and clunky, while others criticize the recent price increases, stating that the basic license offers limited functionality. Despite these drawbacks, UserZoom remains a popular choice for user research, particularly for startups and small teams needing quick insights. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Basic Custom Custom Custom |
Individual Custom Enterprise Custom |
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| Company Details | Located in: San Jose, California Founded in: 2007 | Located in: San Francisco, California Founded in: 2007 |
| Contact Details |
+1 866-599-1550 |
+1 888-877-1882 |
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