Compare Usersnap vs Marker.io

Summary

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. ..show more

Marker.io is a website feedback and bug tracking tool that enables developers to receive adequate suggestions from colleagues and clients on the go. Web developers dependent on the same can get rid of detected bugs in four simple steps. Visual annotations equipped within help users to get a real-time view of their bugs. Further, Marker.io comes with a feedback widget that enables clients and customers to report issues with the website on the go. Here, developers can control widgets via JavaScript SDK and pass the custom metadata about their clients, customers or the entire technical environment as per convenience. Client-specific logs and errors happening within the console gets recorded in an automated way, besides being added as an issue. The tool also includes a guest portal that can be used by developers to offer individual clients and external reporters an overview of the previously reported issues. ..show more

Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project

Filtering To match the instances against a set of search criteria.

Issue Tracking Helps to manage and maintain issue logs and its activity

Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Reports Comes with reporting capabilities and features custom pre-built reports

Role Management Helps regulate access to systems, based on individual roles

Storage and Retrieval Helps to store, retrieve (search) and organize bug information

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

• Pivotal Tracker
• Asana
• Slack
• Axosoft
• Teamwork
• Bitbucket
• Basecamp
• GitHub
• Trello
• GitLab
• FogBugz
• ActiveCollab
• Redbooth
• Zendesk Support
• Google Tag Manager
• Kanbanize
• Intercom
• WordPress
• Joomla
• Drupal
• Evernote
• TYPO3
• Jira
• Teamwork Desk

• BrowserStack
• GitHub
• Trello
• GitLab
• Jira

Top alternatives to Usersnap

Userback

Sentry

Bugsnag

Instabug

Honeycomb

Top alternatives to Marker.io

Red Pen

Red Marker

BugHerd

Sentry

Usersnap