Usersnap vs Honeycomb Comparison

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Usersnap

Bug Tracking Software

4.6 42 user ratings

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Honeycomb

Bug Tracking Software

5 15 user ratings

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Overview

Description

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. Read more

Honeycomb is a comprehensive monitoring and debugging tool that enables DevOps teams to observe, debug and improve their production systems efficiently. Developers can depend on the tool to locate various sources of errors across their complex applications in an efficient manner. It is designed to help teams to make better decisions for optimizing applications’ performance and provide better user experiences to individual customers. In addition, Honeycomb also comes equipped with an intuitive UI/UX, enabling users to proactively observe codes as they get released. Moreover, Service-level objectives (SLOs) included within the solution, help users to get a clear understanding of the internal errors affecting customers' experience. It comes with a BubbleUp feature that automatically detects errors present within the stack, besides allowing users to easily toggle between heatmaps, histograms, trace views, and other relevant tools. Developers can also use Team History to look into past investigative paths and use them for training and evaluation purposes. Ultimately, members using Honeycomb, also get to preserve and share knowledge about resolving problems in their own way. Read more

Pricing Options

Free Trial Available
Starts at $19.00. Offers Custom plan.

Free Trial Available
Starts at $83.33. Offers Free-forever plan.

SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

86%
Momentum

65%
Popularity

87%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

95%
Momentum

72%
Popularity

87%

Features

Total Features	10 Features	7 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 42 user ratings	5/5 15 user ratings
Ratings Distribution	Excellent 71% Very Good 25% Average 1.6% Poor 0% Terrible 2.4%	Excellent 95.3% Very Good 4.7% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Custom plan.	Free Trial Available Starts at $83.33. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Basic $19.00 $29.00 per month Startup $69.00 $79.00 per month Company $129.00 $149.00 per month Enterprise Custom	Free Free Pro $83.33 $100.00 per month Enterprise $24,000.00 $24,000.00 per year
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Userback 4.9 Based on 234 Ratings Usersnap Vs Userback Ybug 4.8 Based on 32 Ratings Usersnap Vs Ybug Toybox Usersnap Vs Toybox UserFace Buglog Usersnap Vs Buglog	Disbug Honeycomb Vs Disbug Bugpilot Honeycomb Vs Bugpilot Bugsnag 4.7 Based on 53 Ratings Honeycomb Vs Bugsnag BugHost 4 Based on 3 Ratings Honeycomb Vs BugHost Bugout.dev Honeycomb Vs Bugout.dev
	View All Usersnap Alternatives	View All Honeycomb Alternatives