Usersnap vs GlitchTip Comparison

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Usersnap

Bug Tracking Software

4.6 42 user ratings

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GlitchTip

Bug Tracking Software

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Overview

Description

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. Read more

GlitchTip is an open-source error tracking platform that helps employees of an organisation to collect errors from their projects, accordingly. The platform is quite simple and allows employees to organise the projects and receive alerts whenever they want. Furthermore, this error tracking portal provides employees with the latest and updated features on the go. When an app reports any error, GlitchTip collects the same and puts them all in one place for the users to get a clear view. To collect error specific data from an individual app, this platform uses Sentry’s Open Source SDKs. As mentioned earlier, GlitchTip is an open-source portal. This means one can view, modify and use the code at their own convenience. This platform also allows users to run the code from their server or host it on its own. For that, a person needs to register with a valid email and password. After registering, users can select a subscription that works best for them. When it comes to simplicity, affordability and the freedom provided by open sources, GlitchTip is the right choice. Read more

Pricing Options

Free Trial Available
Starts at $19.00. Offers Custom plan.

Free Trial Not Available
GlitchTip Offers Free-forever plan.

SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

86%
Momentum

65%
Popularity

87%

Features

Total Features	10 Features	9 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 42 user ratings	Not Available
Ratings Distribution	Excellent 71% Very Good 25% Average 1.6% Poor 0% Terrible 2.4%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Custom plan.	Free Trial Not Available GlitchTip Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Basic $19.00 $29.00 per month Startup $69.00 $79.00 per month Company $129.00 $149.00 per month Enterprise Custom	GlitchTip Free
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Alternatives

	Userback 4.9 Based on 234 Ratings Usersnap Vs Userback Ybug 4.8 Based on 32 Ratings Usersnap Vs Ybug Toybox Usersnap Vs Toybox UserFace Buglog Usersnap Vs Buglog	Sentry 4.5 Based on 259 Ratings GlitchTip Vs Sentry Usersnap 4.6 Based on 124 Ratings GlitchTip Vs Usersnap Bugsnag 4.7 Based on 53 Ratings GlitchTip Vs Bugsnag Honeycomb 5 Based on 64 Ratings GlitchTip Vs Honeycomb Instabug 4.6 Based on 402 Ratings GlitchTip Vs Instabug
	View All Usersnap Alternatives	View All GlitchTip Alternatives