Home/Live Chat Software/Userlike vs Zoho SalesIQUpdated on: March 28, 2024

Compare Userlike vs Zoho SalesIQ

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. ..show more

Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Cologne, Germany

Pleasanton, California / +1 877-834-4428

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Widget
  • 1 Seat
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
Team
$100 /Month

$80 per Month billed Bi-Annually

Features

  • 4 Widgets
  • 4 Seats
  • 1 Channel
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
Corporate
$320 /Month

$256 per Month billed Bi-Annually

Features

  • 10 Widgets
  • 10 Seats
  • 3 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
Business
$800 /Month

$640 per Month billed Bi-Annually

Features

  • 20 Widgets
  • 20 Seats
  • 5 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
Flex
Custom

Features

  • Unlimited conversations
  • Unlimited contacts
  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited organizations
  • Dedicated account manager
  • Professional services
View Price Page
Free
Free

Features

  • 3 operator licenses included
  • File sharing
  • Track and engage with 10K visitors/month
  • 100 Chat sessions/month
  • Canned replies
  • Basic visitor information
  • Mobile SDK
  • Credit card masking
  • Integration with Zoho apps
  • Daily reports
Basic
$10 /User/Month

Features

  • Includes features of Free plan, plus
  • Email signature chat
  • Chat transfer and group chat
  • Track and engage with 50K visitors/month
  • 1000 Chat sessions/month
  • 1 custom chatbot
  • Departments
  • Chat routing
  • Articles and FAQs
  • Proactive chat triggers
  • Lead scoring and company scoring
  • Business hours
  • Branding
  • Visitor side chat history
  • Click to call & Screensharing
  • Third party integrations (Salesforce, Zendesk, and Clearbit)
Professional
$17 /Month

Features

  • Includes features of Basic plan, plus
  • Data and action widgets
  • Block IP
  • Track and engage with 100K visitors/month
  • Unlimited chat sessions
  • 5 custom chatbots
  • Telegram channel
  • Operator chat monitoring
  • Apple TV app
  • Weekly and monthly reports
Enterprise
$25 /User/Month

Features

  • Includes features of Professional plan, plus
  • Chat translation
  • Company profile enrichment using Zia
  • Track and engage with 200K visitors/month
  • Abusive content management
  • Cloud Telephony and PBX
  • 10 custom chatbots
  • Answer Bot Zia
View Price Page

SCREENSHOTS

Userlike Screenshots
View 6 screenshot(s)
Zoho SalesIQ Screenshots
View 4 screenshot(s)

INTEGRATIONS

    NA
  • CS-Cart
  • BigCommerce
  • Volusion
  • AWeber
  • Kissmetrics
  • Weebly
  • iContact
  • Jimdo
  • AmeriCommerce
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • ActiveCampaign
  • Sitefinity
  • Campaign Monitor
  • MailChimp
  • Unbounce
  • Zoho Campaigns
  • OpenCart
  • PrestaShop
  • Squarespace
  • GetResponse
  • TeamSupport
  • X-Cart
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Optimizely
  • Shopify
  • Mad Mimi

ALTERNATIVES

Top alternatives to Userlike

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JivoChat
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tawk.to
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Intercom

Top alternatives to Zoho SalesIQ

Zoho Books
Zoho Books
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Monday Hero
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