Home/Live Chat Software/Userlike vs Median CoBrowseUpdated on: March 29, 2024

Compare Userlike vs Median CoBrowse

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75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. ..show more

Cobrowsing software for support teams. Go from chat to screen share with the click of a button. Cobrowse screen share software with 12+ integrations.

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Cologne, Germany

Dallas, Texas

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Widget
  • 1 Seat
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
Team
$100 /Month

$80 per Month billed Bi-Annually

Features

  • 4 Widgets
  • 4 Seats
  • 1 Channel
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
Corporate
$320 /Month

$256 per Month billed Bi-Annually

Features

  • 10 Widgets
  • 10 Seats
  • 3 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
Business
$800 /Month

$640 per Month billed Bi-Annually

Features

  • 20 Widgets
  • 20 Seats
  • 5 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
Flex
Custom

Features

  • Unlimited conversations
  • Unlimited contacts
  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited organizations
  • Dedicated account manager
  • Professional services
View Price Page
Basic
$50 /Month

2 Concurrent Agents

Features

  • No Downloads or Installs
  • 1-Click Start
  • Remote Control
  • Phone Mode
  • Privacy Controls
  • Granular Permission
  • Online Visitor List
  • Google Single Sign On
Business
$75 /Month

5 Concurrent Agents

Features

  • No Downloads or Installs
  • 1-Click Start
  • Remote Control
  • Phone Mode
  • Privacy Controls
  • Granular Permission
  • Online Visitor List
  • Google Single Sign On
  • Reporting API - (White Label Customers)

Pro
$150 /Month

10 Concurrent Agents

Features

  • No Downloads or Installs
  • 1-Click Start
  • Remote Control
  • Phone Mode
  • Privacy Controls
  • Granular Permission
  • Online Visitor List
  • Google Single Sign On
  • Reporting API - (White Label Customers)
Enterprise
Custom

Dedicated Account Management

Uptime Guarantee

SAML 2.0

API Access

Features

  • No Downloads or Installs
  • 1-Click Start
  • Remote Control
  • Phone Mode
  • Privacy Controls
  • Granular Permission
  • Online Visitor List
  • Google Single Sign On
  • Reporting API
  • (White Label Customers)
  • Dedicated Account Management
  • Uptime SLA's
  • SAML 2.0 SSO
  • On-Premise Deployment

View Price Page

SCREENSHOTS

Userlike Screenshots
View 6 screenshot(s)
Median CoBrowse Screenshots

INTEGRATIONS

    NA
  • Intercom
  • Olark
  • LiveChat
  • SnapEngage
  • Zendesk Support
  • Chatra
  • Reamaze
  • tawk.to
  • Drift

ALTERNATIVES

Top alternatives to Userlike

Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to Median CoBrowse

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat