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4.6 2,488 user ratings

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Overview

Description Userlane is a digital adoption platform that helps people understand software easily with the help of interactive walkthroughs. As an employee onboarding and training platform, Userlane maximizes digital adoption by offering employees continuous performance support as they navigate their way through processes in the applications they're using. Userlane enables employees to navigate digital processes independently with little external help. Userlane is also useful for customer onboarding apps as users are bound to lose out on key features while exploring an app. By creating interactive walkthroughs, marketers and developers can increase their app’s user engagement, activation, and product adoption. The same goes for employee on-boarding. By effectively using the platform, businesses can cut down on their training costs by up to 90%. Userlane is simply a guidance layer that goes on top of any browser-based software application and no coding is required. It is also built to scale, as users and employees often scale non-linearly. Userlane is, therefore, an ideal solution for enterprise companies. Read more Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. Read more WalkMe is a tool that allows users to embrace technology and achieve True Digital Adoption. The tool consists of a Digital Adoption Platform (DAP), making it effortless for any user to use any website or software. The users get proactive, guidance, solution analyses, and automation processes to complete their tasks easily whenever and however needed. WalkMe ensures flawless software adoption, automation of complex business processes, and also boosts employee productivity. The platform creates an ideal customer journey, encourages self-service, and guarantees customer satisfaction. It streamlines large-scale disruptive transformation by empowering employees, overcoming change, and increasing usability, and enabling successful digital transformation. Users can make data-driven decisions and adopt transformational change by collecting and analyzing usage data and gain visibility into the customers’ journey. They can contextually drive customers to action through in-app and cross-app guidance. WalkMe allows the users to shift from reactive to proactive user engagement by analyzing and anticipating customers’ needs. The platform ensures accurate process completion and increases user engagement and eventually leads to better productivity. Read more Userpilot is a product growth monitoring platform that helps businesses to deliver personalised in-app experiences and improve customers’ journeys at every stage. The platform helps to analyse the behaviour of individual customers and create effective onboarding experiences based upon the acquired data. Analysing customers’ behaviour also enables businesses to enhance their product adoption cycle, helping them with the most efficient user cases. It also enables businesses to develop product retention habits within customers by adding more value to the product buying journey. With Userpilot, businesses can keep their customers updated about the latest changes in the product and encourage them to buy it. It also encourages customers to discover the new features of the product on their own. Userpilot allows businesses to set goals for their product growth, track customer engagement rate, besides measuring success rate through goal completion analysis. Marketers can also run micro surveys to get actionable feedback and qualitative insights easily. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $249.00.

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA
  • NA

Reviews & Ratings

User Rating
4.8/5 104 user ratings
4.6/5 2,488 user ratings
4.5/5 597 user ratings
4.8/5 291 user ratings
Rating Distribution
  • Excellent

    79.8%
  • Very Good

    20.2%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    67.4%
  • Very Good

    29.1%
  • Average

    2%
  • Poor

    1.1%
  • Terrible

    0.4%
  • Excellent

    63.7%
  • Very Good

    26.1%
  • Average

    6.4%
  • Poor

    0.8%
  • Terrible

    3%
  • Excellent

    79.7%
  • Very Good

    18.2%
  • Average

    0.7%
  • Poor

    1.4%
  • Terrible

    0%
User Sentiments

    Ease of use, Excellent customer support, User-friendly interface, Effective onboarding process

    Maintenance challenges, Occasional bugs, Limited customization options, Complex guide creation for certain features

    Ease of Use, In-Depth Analytics, Effective Customer Communication, Flexible Guides

    Limited Customization Options, Steep Learning Curve, Mobile Functionality, Confusing User Interface

    Ease of Use, Comprehensive Training Resources, Effective User Guidance, Powerful Analytics and Insights

    Occasional Technical Glitches, Steep Learning Curve for Advanced Features, Inconsistent Element Selection Accuracy, Customer Support Response Time

    Not Available
Review Summary

Overall, Userlane receives mixed reviews from users. Many praise its intuitive interface, ease of use, and ability to improve employee productivity. However, some users express concerns about its limited customization options, occasional technical difficulties, and the need for a dedicated team to implement and maintain the platform effectively. Common criticisms include its high cost and the need for extensive training to utilize the software's full capabilities. Despite these drawbacks, Userlane's positive reviews highlight its effectiveness in providing guided experiences for users, particularly in onboarding and training processes.

Overall, Pendo receives positive feedback from users for its intuitive interface, ease of use, and powerful analytics capabilities. Customers appreciate its comprehensive set of features, including user onboarding, in-app messaging, and product analytics. Pendo is also praised for its strong customer support and its ability to provide valuable insights into user behavior. However, some users have mentioned occasional technical glitches and a need for more granular control over certain features. Additionally, some have expressed concerns regarding the pricing structure and the steep learning curve associated with implementing and customizing the platform.

Overall, users praise WalkMe's ease of use, citing its intuitive interface and straightforward setup process. They also value its customization options, allowing them to tailor the tool to their specific needs. Additionally, WalkMe's customer support receives positive feedback for its responsiveness and helpfulness. However, some users express concerns about occasional bugs and glitches, as well as the potential for WalkMe to slow down their systems. Pricing is mentioned as a consideration, with some users finding it expensive compared to alternatives.

UserPilot is praised for its ease of use, comprehensive features, and excellent customer support. Users appreciate the platform’s flexibility in creating onboarding experiences, its ability to drive user engagement, and its valuable data analytics. While some users mention a steep learning curve, especially for those unfamiliar with similar platforms, UserPilot is generally considered a powerful tool for product tours, in-app messaging, and NPS surveys. However, some users point out limitations in reporting, particularly for NPS data, and the need for more UI/UX improvements.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $249.00.
Pricing Plans
Monthly Plans Annual Plans

SMB's Custom

Enterprises Custom

Free Free

Team Custom

Pro Custom

Enterprise Custom

Basic Plan Others

Custom Plan Others

Growth $249.00 $299.00 per month

Enterprise $749.00 $749.00 per month

 
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Alternatives

 

Screenshots & Videos

Screenshots Userlane screenshot
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Pendo screenshot
+ 3 More
Not Available Not Available
Videos Video Thumbnail
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Vendor information

Company Details Located in: Munich, Germany Located in: Raleigh, North Carolina - 27601 Founded in: 2013 Located in: San Francisco, California Founded in: 2011 Located in: San Francisco, California Founded in: 2018
Contact Details

Not available

https://www.userlane.com/

+1 919-275-5477

https://www.pendo.io/

Not available

https://www.walkme.com/

Not available

https://userpilot.com/

Social Media Handles

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