Home/Customer Success Software/UserGuiding vs CustifyUpdated on: March 28, 2024

Compare UserGuiding vs Custify

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Overview

Summary

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible. ..show more

Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. This most successful accounts are likely to expand. Reach out to them to upsell and grow business. Never wonder who to talk to or when. Automatically created tasks give an actionable way forward every day. Automate low-touch customer success workflows so can focus on white-glove tasks. Treat them as individuals by segmenting customer base into groups based on account details or usage. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA

Bucharest, Romania

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Start-Up Plan
$990 /Year

$990 per Year billed Annually

$99 per Month billed Monthly

Features

  • Unlimited guides and hotspots
  • Detailed analytics and reporting
  • Customization
  • Reusability
  • Branding : UserGuiding
  • Monthly active users : 2000
  • Team members : Single
Growth Plan
$2490 /Year

$2490 per Year billed Annually

$249 per Month billed Monthly

Features

  • Includes features of Start-up plan, plus
  • Branding : No Branding
  • Monthly active users : 5000
  • Team members : Unlimited
  • Interactive Help Page
  • Guide Search
  • Support : Chat
Enterprise
Custom

Features

  • Includes features of Growth Plan, plus
  • Monthly active users : Custom
  • Support : Chat and Video
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

Contact the vendor to get the latest pricing detail.

View Price Page
PROFESSIONAL
$999 Others

Features

  • Up to 3 full users
  • 100 view-only users
  • Ser vice Level: Gold
  • Starter Success Management
View Price Page

SCREENSHOTS

UserGuiding Screenshots
Custify Screenshots

INTEGRATIONS

    NA
  • Intercom
  • Zoho CRM
  • Slack
  • Segment
  • Zapier
  • Xero

ALTERNATIVES

Top alternatives to UserGuiding

Appcues
Appcues
Churned
Churned
Churn Solution
Churn Solution
Erxes XM for SaaS
Erxes XM for SaaS
SuccessBoard
SuccessBoard

Top alternatives to Custify

Vitally
Vitally
HubSpot CRM
HubSpot CRM
Churned
Churned
Churn Solution
Churn Solution
Erxes XM for SaaS
Erxes XM for SaaS