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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zendesk Support
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Freshdesk
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Description | UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce. Read more | Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
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SW Score & Breakdown |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 11 Fastest Growing | # 17 Fastest Growing # 10 Most Popular | # 7 Fastest Growing # 12 Fastest Growing | # 1 Most Worthy # 1 Most Popular |
Total Features |
19 Features
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17 Features
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18 Features
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19 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-brand Help desk
Multi-language Support
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AI Assistant
Multi-brand Help desk
Multi-language Support
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AI Assistant
Multi-brand Help desk
Multi-language Support
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AI Assistant
Multi-brand Help desk
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Overall, reviewers praise Useresponse as a user-friendly and comprehensive customer service platform. Users find it effective in managing customer inquiries, streamlining communication channels, and tracking customer satisfaction. The platform's automation features and reporting capabilities are also well-received. However, some reviewers mention occasional technical glitches and a slight learning curve. Additionally, the pricing structure and lack of customization options have been cited as potential drawbacks. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Enterprise Cloud Support Suite $49.00 $59.00 per user / month On-Premise Solution $80.00 $80.00 per user / year |
Starter $10.00 $10.00 per month Basic $50.00 $60.00 per month Pro $300.00 $360.00 per month Advanced $750.00 $900.00 per month Enterprise Custom |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
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Screenshots |
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Videos | Not Available |
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Company Details | Located in: Long Beach, New York - 19958 Founded in: 2014 | Located in: San Francisco, California Founded in: 2015 | Located in: San Francisco, California - 94103 Founded in: 2007 | Located in: San Bruno, California Founded in: 2010 |
Contact Details |
+1 516-874-2876 https://www.useresponse.com/ |
Not available https://www.gorgias.com/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
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