Home/Bug Tracking Software/Userback vs InstabugUpdated on: March 29, 2024

Compare Userback vs Instabug

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Userback lets users provide tools to their customers to collaborate and give feedback on all of the user's web projects from a single and centralized location. Users can add multiple projects along with their team members and accordingly manage them with project-based restrictions. It is also possible for users to integrate Userback into their client's project management workflow tool and give clients the tools to turn feedback into actionable tasks. Insights into the performance of web projects or client campaigns are available in real-time. The collected feedback can also contain screenshots and edits for better depiction of the issue. Feedback management is possible too, via tagging, categorizing, and filtering. The tool integrates with several bug tracking software and project management tools to initiate relevant processes triggered by actionable feedback. The integrations include Slack, Microsoft Teams, Jira, Trello, Asana, Gitlab, Basecamp, WordPress, and more. ..show more

Instabug is a futuristic bug tracking and support desk management tool, helping developers with seamless app monitoring. A wide variety of functionalities made available within the solution helps businesses deliver best in class app-based user experience, analyse in-app performance and fix issues conveniently. At present 25,000+ mobile-based teams depend on the software to proceed with seamless app monitoring and analysis. Further, Instabug complies with the highest security standards to ensure seamless confidentiality, data protection and availability. It abides by secure hosting and SOC2 Type II attestation mechanism over AWS. Also, GDPR compliant data protection protocol, data at rest and in transit encryption facility and 3rd party security audit eliminates out unnecessary hazards on the go. Instabug SDK for Android, iOS, Xamarin, Flutter, Cordova, React Native and Unity mobile apps help users in an efficient manner. A real-time integration facility with external platforms like Zendesk, Slack, Jira, Trello, GitHub and more also turns out to be of great help. ..show more

Features

Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project

Filtering To match the instances against a set of search criteria.

Issue Tracking Helps to manage and maintain issue logs and its activity

Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Reports Comes with reporting capabilities and features custom pre-built reports

Role Management Helps regulate access to systems, based on individual roles

Storage and Retrieval Helps to store, retrieve (search) and organize bug information

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Brisbane, Queensland

United States

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Solo
$19 /Month

Features

  • 2 Users
  • 1 Project
  • Unlimited Reporters
  • Feedback Widget
  • Browser Extension
  • Video Feedback
  • Team Collaboration
  • Notifications
Startup
$79 /Month

Features

  • 10 Users
  • Unlimited Projects
  • Includes features of Solo plan, plus
  • Feedback Portal
  • Session Replay (see Addons)
  • Workflow Customization
  • Advanced Widgets
  • Project Access
  • Integrations
Company
$159 /Month

Features

  • 15 Users
  • Unlimited Projects
  • Includes features of Startup plan, plus
  • Developer Tools
  • JavaScript API
  • User Identification
  • Branding
  • Export Data
Premium
$289 /Month

Features

  • 25 Users
  • Unlimited Projects
  • Includes features of Company plan, plus
  • Webhooks
  • Remove Powered By Logo
  • Invoice Payment
  • Implementation Support
View Price Page
Free
Free

Plan Features

  • Basic Bug Reporting & Feedback
  • 1 Member & 1 App
  • 1 Month Data Retention
  • Up to 1M Sessions/Month
Essential
$149 /Month

Plan Features

  • Basic Bug Reporting & Feedback
  • Crash Reporting
  • Debugging Logs
  • Basic Integrations
  • 4 Members & 2 Apps
  • 3 Months Data Retention
  • Up to 1M Sessions/Month
Team
$299 /Month

Plan Features

  • Basic Bug Reporting & Feedback
  • Crash Reporting
  • Debugging Logs
  • Basic Integrations
  • In-App Chats
  • In-App Surveys
  • Feature Requests
  • Analytics
  • Advanced Integrations
  • 4 Members & 2 Apps
  • 6 Months Data Retention
  • Up to 1M Sessions/Month
Business
$599 /Month

Plan Features

  • Basic Bug Reporting & Feedback
  • Crash Reporting
  • Debugging Logs
  • Basic Integrations
  • In-App Chats
  • In-App Surveys
  • Feature Requests
  • Analytics
  • Advanced Integrations
  • Assisted On-boarding
  • API Access
  • Custom Reports
  • 4 Members & 2 Apps
  • 12 Months Data Retention
  • Up to 1M Sessions/Month
Enterprise
Custom

Plan Features

  • Basic Bug Reporting & Feedback
  • Crash Reporting
  • Debugging Logs
  • Basic Integrations
  • In-App Chats
  • In-App Surveys
  • Feature Requests
  • Analytics
  • Advanced Integrations
  • Assisted On-boarding
  • API Access
  • Custom ReportsSDK Customizations
  • Account Management
  • Priority Support
  • On-Premise Hosting
  • Dedicated Hosting
  • White Labeling
  • Unlimited Apps and Members
  • Unlimited Data Retention
  • Unlimited Sessions/Month

Contact the Vendor for Detailed Pricing Information

View Price Page

SCREENSHOTS

Userback Screenshots
View 8 screenshot(s)
Instabug Screenshots

INTEGRATIONS

  • WordPress
  • monday.com
  • Asana
  • Slack
  • ClickUp
  • Campaign Monitor
  • MailChimp
  • Teamwork
  • Drift
  • Basecamp
  • Trello
  • GitHub
  • GitLab
  • Wrike
  • Linear
  • Shopify
  • Notion
  • Jira
  • Basecamp
  • Pivotal Tracker
  • Trello
  • GitHub
  • Freshdesk
  • Asana
  • Slack
  • FogBugz
  • Zapier
  • Jira

ALTERNATIVES

Top alternatives to Userback

Usersnap
Usersnap
Sentry
Sentry
Bugsnag
Bugsnag
Instabug
Instabug
Honeycomb
Honeycomb

Top alternatives to Instabug

Bugsnag
Bugsnag
Firebase
Firebase
Sentry
Sentry
Usersnap
Usersnap
Honeycomb
Honeycomb