Userback vs effi Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userback

Bug Tracking Software

4.9 54 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

effi

Bug Tracking Software

4 1 user ratings

Visit Website

Overview

Description

Userback lets users provide tools to their customers to collaborate and give feedback on all of the user's web projects from a single and centralized location. Users can add multiple projects along with their team members and accordingly manage them with project-based restrictions. It is also possible for users to integrate Userback into their client's project management workflow tool and give clients the tools to turn feedback into actionable tasks. Insights into the performance of web projects or client campaigns are available in real-time. The collected feedback can also contain screenshots and edits for better depiction of the issue. Feedback management is possible too, via tagging, categorizing, and filtering. The tool integrates with several bug tracking software and project management tools to initiate relevant processes triggered by actionable feedback. The integrations include Slack, Microsoft Teams, Jira, Trello, Asana, Gitlab, Basecamp, WordPress, and more. Read more

effi is a cross-platform application by enabling issue reporting & project management. Mainly, aimed at UI & UX designers & developers, its objective is to facilitate the workflow process in mobile quality assurance & application development by providing two main features. effi app offers the possibility to synchronize screenshots with marked issue spots directly from mobile to effi website. effi web allows to write feedback & comments for said screenshots but also provides a complete task management system which can be synchronized with Jira. Read more

Pricing Options

Free Trial Available
Starts at $14.00.

Free Trial Not Available
effi Offers Free-forever plan.

SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

84%
Momentum

62%
Popularity

77%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

67%
Momentum

60%
Popularity

65%

Features

Total Features	11 Features	8 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 8 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 5 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Medium Business Small Business	Individuals Freelancers Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.9/5 54 user ratings	4/5 1 user ratings
Ratings Distribution	Excellent 86.8% Very Good 12.4% Average 0.9% Poor 0% Terrible 0%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
Review Summary	Users applaud Userback for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to collect feedback directly from users, prioritize and manage feedback, and respond to users promptly. Many users highlight the positive impact Userback has had on improving their products and enhancing the overall user experience. They also value the integrations with popular tools and platforms, making it seamless to incorporate Userback into their existing workflow. Overall, users find Userback to be a valuable tool for gathering and acting on user feedback, ultimately leading to better products and happier customers.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $14.00.	Free Trial Not Available effi Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Solo $14.00 $19.00 per month Startup $59.00 $79.00 per month Company $119.00 $159.00 per month Premium $217.00 $289.00 per month	effi Free Plan Free
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Backlog 4.6 Based on 385 Ratings Toybox Userback Vs Toybox Backlogs Ybug 4.8 Based on 32 Ratings Userback Vs Ybug Buglog Userback Vs Buglog	Disbug effi Vs Disbug The Bug Squasher 5 Based on 3 Ratings effi Vs The Bug Squasher Bug-Track.com 4.2 Based on 5 Ratings effi Vs Bug-Track.com ReportBugz effi Vs ReportBugz Crash Catch effi Vs Crash Catch
	View All Userback Alternatives	View All effi Alternatives