uContact vs Aircall Comparison

Remove All ADD PRODUCT uContact Aircall	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)	Remove Aircall Contact Center Operations Software (517 Ratings)
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uContact Call Center Software (80 Ratings)

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Aircall Contact Center Operations Software (517 Ratings)

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ADD PRODUCT	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)	Remove Aircall Contact Center Operations Software (517 Ratings)
Visit Website	Start Free Trial

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Aircall

Contact Center Operations Software (517 Ratings)

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Overview

Summary

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Montevideo, Uruguay / +1 305 7042135

New York, New York / +1 888-240-6923

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Classic (Cloud) $50 /User/Month Features ACD Inbound, Outbound, Blended Dialers: Preview,Progressive,Power & Predictive IVR Sophisticated PBX Coaching, Whispering & Barge in Real time monitoring CRM Lite Omni (Cloud) $60 /User/Month Features Include features of Classic plan, plus Unified Inbox SMS Web Chat: with audio and video call Web Click to Call Web Call Back Email Multichannel recording Live Assistance Play (Cloud) $60 /User/Month Features Includes features of Classic plan, plus Gamification Customizable games Objectives by agent, group and area Customizable measures and objectives Badges Daily game Rankings Dynamic queries Full (Cloud) $70 /User/Month Features Includes feature of Play plan, plus Classic (On-Premise) $40 /User/Month Features Includes features of Classic (Cloud) plan Omni (On-Premise) $50 /User/Month Features Includes features of Omni (Cloud) plan Play (On-Premise) $50 /User/Month Features Includes features of Play (Cloud) plan Full (On-Premise) $60 /User/Month Features Includes features of Full (Cloud) plan View Price Page	Essentials $30 /User/Month $30 per user per month billed yearly Features Unlimited inbound calls (toll-free excluded) 50+ Integrations and API access Collaboration features IVR Voicemail Click-to-Dial Phone support Professional $50 /User/Month $50 per user per month billed yearly Features Includes features of Essentials plan, plus Salesforce integration Advanced analytics and reporting Live call monitoring Call tagging & dispositioning Advanced support features including queue call back Advanced sales features including Power Dialer Dedicated account manager Custom Custom Features Includes features of Professional plan, plus Custom analytics Unlimited outbound calls * Custom onboarding Access to API developer support Service-level agreement (SLA) View Price Page

Compare uContact vs Aircall

uContact

Aircall

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES