Home/Cloud Communication Platforms/Twilio Flex vs TelnyxUpdated on: March 29, 2024

Compare Twilio Flex vs Telnyx

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Overview

Summary

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more

Telnyx provides a platform and API with carrier-grade voice, data and messaging capabilities. By using its developer-friendly APIs, it seeks to transform the client business communications. It offers three products, the first being Elastic SIP Trunking, which targets crystal clear calls with low latency, jitter, and packet loss. There's number search, automated porting, number tagging, and the platform built for efficient and fast communications. It offers security using end-to-end TLS and SRTP/ZRTP encryption and boasts very high availability. With Programmable SMS users can send and receive texts globally with the SMS API built for reliable, enterprise-grade messaging and gain actionable insights with detailed records in real-time. Call Control lets users build a custom calling experience. Telnyx Call Control lets you make, manage and route calls globally to any device — phone, app or browser. Its voice API provides the flexibility to build calling experiences into other applications. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States

Chicago, Illinois

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
View Price Page
Voice
$1 Others

Inbound DIDs : $1 per Number

Inbound Toll-Free Number : $1 per Toll-Free Number

Outbound Calling : $0.009 per Minute

Porting : Free per Port In

Features

  • Number Search
  • Automated Porting
  • Number Tagging
  • Caller Name
  • Bespoke Architecture
  • Enhanced Security
  • Global Reach
  • High Availability
SMS
Free

Long Code : $0.0045 per Outbound Message

Free per Inbound Message

Features

  • Number Pool
  • Geomatch
  • Sticky Sender
  • Messaging Profiles
  • Delivery Reports
  • Authentication
  • Enhanced Security
View Price Page

SCREENSHOTS

Twilio Flex Screenshots
View 4 screenshot(s)
Telnyx Screenshots
View 1 screenshot(s)

ALTERNATIVES

Top alternatives to Twilio Flex

Paychex Flex
Paychex Flex
Twilio Frontline
Twilio Frontline
Five9
Five9
Genesys PureEngage
Genesys PureEngage
Zendesk Talk
Zendesk Talk

Top alternatives to Telnyx

Plivo
Plivo
Flowroute
Flowroute
Bandwidth
Bandwidth
VoIP.ms
VoIP.ms
Twilio Flex
Twilio Flex