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Summary |
Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more |
PubNub is an advanced in-app chat and communication platform that enables companies to create a communication system of their own, bringing people together for remote work, eLearning, health services and more. With its standard messaging features, the software enables organisations to create direct, group and large scale chats, connecting with employees and customers alike. Also, geolocation APIs available within can be used to track car fleets, provision orders, check on drivers’ deliveries and perform matchmaking in dating apps. Engaging features loaded within PubNub can be used by companies to build scalable virtual and hybrid events, where they can invite an unlimited number of users. It also helps organisations to deliver the right information at the right time through real-time alerts and push notifications. The particular platform can also be used to connect and control IoT devices such as entertainment systems, thermostats, door locks and more. PubNub is fully compliant with the GDPR regulations and offers complete protection for users’ data. ..show more |
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Top alternatives to Twilio Flex
Paychex Flex
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Twilio Flex
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