Home/Cloud Communication Platforms/Twilio Flex vs PubNubUpdated on: March 28, 2024

Compare Twilio Flex vs PubNub

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Overview

Summary

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more

PubNub is an advanced in-app chat and communication platform that enables companies to create a communication system of their own, bringing people together for remote work, eLearning, health services and more. With its standard messaging features, the software enables organisations to create direct, group and large scale chats, connecting with employees and customers alike. Also, geolocation APIs available within can be used to track car fleets, provision orders, check on drivers’ deliveries and perform matchmaking in dating apps. Engaging features loaded within PubNub can be used by companies to build scalable virtual and hybrid events, where they can invite an unlimited number of users. It also helps organisations to deliver the right information at the right time through real-time alerts and push notifications. The particular platform can also be used to connect and control IoT devices such as entertainment systems, thermostats, door locks and more. PubNub is fully compliant with the GDPR regulations and offers complete protection for users’ data. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States

San Francisco, CA / +1 415-223-7552

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
View Price Page
Starter
$49 /Month

Features

  • Monthly Active Users : 1500
  • Direct and Group Chats
  • User Presence
  • Unread Message Counts
  • Typing Indicators
  • Read Receipts
  • Message Reactions
  • Mobile Push Notifications
  • Access Controls
  • Encryption
  • Unlimited Concurrent Connections
  • Unlimited Channels
  • Message Storage
  • Unlimited devices
  • Up-Time Status Updates
  • Email Support

Support Plans

1. Gold : $500 per Month

  • Guaranteed Response within Business Hours : 4 hours
  • Support Availability : 24 * 5 support
  • Up-Time Status Updates
  • Email Support

2. Platinum : $1,500 per month

  • Guaranteed Response within Business Hours : 2 hours
  • Support Availability : 24 * 7 support
  • Up-Time Status Updates
  • Email Support
  • Phone Support
  • Slack Support

3. Customized Enterprise : $5,000 per month

  • Guaranteed Response within Business Hours : 1 hour
  • Includes features of Gold plan, plus
  • Quarterly ticket check-in
  • Dedicated Support Agent(via Zoom or Google Hangouts)
Custom
Custom

Features

  • Monthly Active Users : custom
  • Includes features of Starter plan, plus
  • PubNub Functions
  • GDPR Compliance
  • HIPAA Compliance
  • < 100ms worldwide latency
  • Volume-based discounts
  • Annual prepay options
  • Personalized services
  • 99.999% SLA
  • Includes features of Support Plan
View Price Page

SCREENSHOTS

Twilio Flex Screenshots
View 4 screenshot(s)
PubNub Screenshots
View 2 screenshot(s)

ALTERNATIVES

Top alternatives to Twilio Flex

Paychex Flex
Paychex Flex
Twilio Frontline
Twilio Frontline
Five9
Five9
Genesys PureEngage
Genesys PureEngage
Zendesk Talk
Zendesk Talk

Top alternatives to PubNub

Twilio Flex
Twilio Flex
Firebase
Firebase
SendBird
SendBird
Pusher Beams
Pusher Beams
Ably Realtime
Ably Realtime