Home/Cloud Communication Platforms/Twilio Flex vs Amazon SNSUpdated on: January 31, 2023

Compare Twilio Flex vs Amazon SNS

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Overview

Summary

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more

Amazon SNS uses cross availability zone message storage to provide high message durability. Running within Amazon’s proven network infrastructure and data centers, Amazon SNS topics are available whenever your applications need them. Amazon SNS leverages the proven AWS cloud to dynamically scale with your application. Amazon SNS reliably delivers messages to all supported AWS endpoints, such as Amazon SQS queues and AWS Lambda functions. Amazon SNS helps you simplify your pub/sub messaging architecture by offloading the message filtering logic from your subscriber systems, and message routing logic from your publisher systems. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States

Seattle, Washington

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
View Price Page
Free Tier
Free

Features

  • Mobile Push Notifications: 1 million
  • Worldwide SMS: 100
  • email/email-JSON: 1,000
  • HTTP/s: 100,000
  • Simple Queue Service (SQS): No charge for deliveries to SQS Queues. Normal SQS pricing applies
  • Lambda functions: No charge for deliveries to Lambda. Normal Lambda pricing applies
Amazon SNS
Others

Features

  • Mobile Push Notifications: $0.50 per million
  • Worldwide SMS: Custom
  • email/email-JSON: $2.00 per 100,000
  • HTTP/s: $0.60 per million
  • Simple Queue Service (SQS): No charge for deliveries to SQS Queues. Normal SQS pricing applies
  • Lambda functions: No charge for deliveries to Lambda. Normal Lambda pricing applies
View Price Page

SCREENSHOTS

Twilio Flex Screenshots
View 4 screenshot(s)
Amazon SNS Screenshots
View 0 screenshot(s)

ALTERNATIVES

Top alternatives to Twilio Flex

TalkDesk
TalkDesk
Five9
Five9
Genesys PureEngage
Genesys PureEngage
Ormandy FrontLine
Ormandy FrontLine
Zendesk Talk
Zendesk Talk

Top alternatives to Amazon SNS

Firebase
Firebase
Aritic PinPoint
Aritic PinPoint
Twilio Flex
Twilio Flex
Amazon SES
Amazon SES
Amazon Kinesis
Amazon Kinesis