Home/Help Desk Software/Trengo vs MessageBirdUpdated on: January 27, 2023

Compare Trengo vs MessageBird

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Trengo
Trengo Help Desk Software (43 Ratings)
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Trengo

Trengo

Help Desk Software (43 Ratings)
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more. ..show more

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances. ..show more

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Utrecht, Netherland

Amsterdam, The Netherlands

San Francisco, California / 1-800-667-6389

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Grow
Others

€15 per agent/month, billed annually

Features

  • Unlimited messages
  • Unlimited contacts
  • 180 days archive
  • 5 communication channels
  • Team inbox
  • Live chat
  • Flowbots (Add-on)
Scale
Others

€25 per agent/month, billed annually

Features

  • Grow, plus
  • Unlimited contacts
  • Unlimited days archive
  • 50 communication channels
  • Team Chat free
  • WhatsApp free
  • Chatbots
  • CSAT
  • Statistics + API
Enterprise
Others

€35 per agent/month, billed annually

Features

  • Scale, plus:
  • Unlimited contacts
  • Unlimited days archive
  • Unlimited communication channels
  • No restrictions
  • IVR menus
  • Two-Factor Authentication
View Price Page
General
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free
  • Outbound : $0.006 per message

2. Voice Calling : Programmable enterprise-grade VoIP calling billed per second.

  • Placing a Call : $0.006 per minute
  • Receiving a Call : $0.0033 per minute

3. Text to Speech : Text to speech sent anywhere worldwide in 20 different languages.

  • Outbound : $0.005 per message

4. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

5. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1 per month

6. Short code : Maximal throughput and country compliance via dedicated or shared short codes.

  • Dedicated : $700 per month, with a one time setup fee of $1300

7. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
SMS
Custom

1. Local SMS : Fast, reliable message delivery through our globally connected API.

  • Inbound : Free

2. High-volume SMS : Access baseline bulk rates and ensure delivery of every last message via our fully redundant platform.

  • Guaranteed Service Level Agreements
  • Dedicated Account Manager
  • Custom routing configuration
  • Bespoke solutions
  • For high volumes (contact the vendor)

3. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries.

4. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world.

  • Lookup : Free
Voice
Custom

1. Placing a call : Place programmable calls on our fault-tolerant platform. Rates vary based on number type and call destination.

  • To Landline : $0.006 per minute
  • To Mobile : $0.006 per minute

2. Receiving a call : Receive programmable calls on our fault-tolerant platform.

  • Standard : $0.0033 per minute

3. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries.

  • Dedicated Number : $1.5 per month

4. Text to Speech : Share your campaigns, notifications and alerts via voice message in any of our 20 offered languages.

  • Outbound : $0.005 per message

5. Voice Recording : Automatically record, save, playback, and transcribe your Voice calls.

  • Recording : Free
  • Recording Storage : Free Stored for 90 days
  • Auto Transcription : $0.0400 per minute

6. Answering Machine Detection : Automatically detect whether phones are mobile or landline and optionally leave a message.

  • Recognition : Free

7. Lookup and HLR pricing : Immediately retrieve accurate, detailed information on roaming, validity and more about any number in the world.

  • Lookup : Free
  • Lookup and HLR pricing : $0.011 per request
Essentials (WhatsApp)
$50 /Month

billed Yearly

Everything you need to start talking to customers

Features

  • WhatsApp API
  • First 15,000 session messages included : $ 0.02/ session message
  • 1 Active WhatsApp channel
  • 2 Message Templates
  • $ 0.0085/ template message
  • Messaging and ticketing
  • Rich Media Capabilities
  • End-to-end Encryption
  • Standard Customer Support
Pro (WhatsApp)
$150 /Month

billed Yearly

A complete plan for small to medium businesses

Features

  • Includes features of Essentials plan, plus
  • First 50,000 session messages included : $ 0.005/ session message
  • 5 Active WhatsApp channels
  • 20 Message Templates : $ 0.0085/ template message
Enterprise (WhatsApp)
Custom

Communicate with your customers at scale

Features

  • Includes features of Pro plan, plus
  • Custom session messaging rates : Tailored plan for your business
  • Custom channel amount
  • Unlimited Message Templates : Tailored plan for your business
View Price Page
Essentials
$25 /User/Month

$25 per User per Month** billed Yearly

All-in-one sales and support app*

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Telephony Integration (CTI)

Note :

* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Professional
$75 /User/Month

$75 per User per Month** billed Yearly

Complete service CRM for teams of any size

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)

Enterprise
$150 /User/Month

$150 per User per Month** billed Yearly

Customizable CRM for comprehensive service

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
Unlimited
$300 /User/Month

$300 per User per Month** billed Yearly

Unlimited CRM power

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
  • 24/7 Support
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Standarad
  • 1,000+ apps and integrations - PreBuilt
  • Robust APIs - Standard Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Multiple
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 100
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Intermediate
  • 1,000+ apps and integrations - PreBuilt and Custom
  • Robust APIs - Advance Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - Up to 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Multiple
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 500
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Intermediate
  • 1,000+ apps and integrations - PreBuilt and Custom
  • Robust APIs - Advance Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - Up to 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - UP TO 1000
  • Real-time, shareable and advanced reporting and analytics
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
View Price Page

SCREENSHOTS

Trengo Screenshots
View 4 screenshot(s)
MessageBird Screenshots
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Salesforce Service Cloud Screenshots
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Zendesk Support Screenshots
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INTEGRATIONS

  • HubSpot CRM
  • Slack
  • WooCommerce
  • Shopify
  • Zapier
  • Zendesk Support
  • Amio
  • Zapier
  • Hubspot Marketing Hub
  • Sage CRM
  • Sage Intacct
  • BigCommerce
  • CustomerGauge
  • Volusion
  • Ecwid
  • Insightly
  • Tipalti
  • Kissmetrics
  • Base
  • Bullhorn ATS & CRM
  • Maximizer CRM
  • Weebly
  • Microsoft Dynamics GP
  • iContact
  • Wrike
  • Quickbooks
  • ConnectWise Sell
  • Allbound PRM
  • Freshbooks
  • Plaid
  • Autopilot
  • Act-On
  • Freshdesk
  • SugarCRM Survey Rocket
  • NetSuite
  • Campaign Monitor
  • Help Scout
  • MailChimp
  • Constant Contact
  • Freshservice
  • Close
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Mailjet
  • Microsoft Dynamics 365 for Sales
  • Oracle Eloqua
  • Pipedrive
  • Shopify
  • Sage 200cloud
  • Jira
    NA

ALTERNATIVES

Top alternatives to Trengo

Intercom
Intercom
Watermelon
Watermelon
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
MessageBird
MessageBird
Zendesk Talk
Zendesk Talk

Top alternatives to MessageBird

Plivo
Plivo
Sinch
Sinch
Intercom
Intercom
Zendesk Talk
Zendesk Talk
SendBird
SendBird