Trengo vs MessageBird Comparison

Remove All	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Trengo Help Desk Software (44 Ratings)	Remove MessageBird Cloud Communication Platforms (287 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Remove All	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Trengo Help Desk Software (44 Ratings)	Remove MessageBird Cloud Communication Platforms (287 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Overview

Summary

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more. ..show more

MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Utrecht, Netherland

Amsterdam, The Netherlands

San Francisco, California - 94103 / +1 415-418-7506

San Bruno, California / +1 (866) 832-3090

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essentials $135 /Month 5 users / month 1,200 conversations / year Combine all your customer conversations into a single platform Features 5-10 user seats $16 per month per additional user $16 per additional 100 conversations Omnichannel inbox All communication channels  (excl. Voice) Web Widget Trengo email support Boost $200 /Month 5 users / month 300 conversations / month Make teamwork more efficient and optimise your customer experience Features Unlimited user seats $32 / month per additional user $19 per additional 100 conversations Basic integrations White labeling Reporting Rules and automations Trengo messaging support Pro $335 /Month 5 users / month 12, 000 conversations / year Customise your platform and automate your conversations Features Access to all integrations $43 / month per additional user $16 per additional 100 conversations Workload balancing Mandatory Two-Factor Authentication (2FA) Trengo live chat support Trengo phone support View Price Page	General Custom 1. Local SMS : Fast, reliable message delivery through our globally connected API. Inbound : Free Outbound : $0.006 per message 2. Voice Calling : Programmable enterprise-grade VoIP calling billed per second. Placing a Call : $0.006 per minute Receiving a Call : $0.0033 per minute 3. Text to Speech : Text to speech sent anywhere worldwide in 20 different languages. Outbound : $0.005 per message 4. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries. Dedicated Number : $1.5 per month 5. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries. Dedicated Number : $1 per month 6. Short code : Maximal throughput and country compliance via dedicated or shared short codes. Dedicated : $700 per month, with a one time setup fee of $1300 7. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world. Lookup : Free Lookup and HLR pricing : $0.011 per request SMS Custom 1. Local SMS : Fast, reliable message delivery through our globally connected API. Inbound : Free 2. High-volume SMS : Access baseline bulk rates and ensure delivery of every last message via our fully redundant platform. Guaranteed Service Level Agreements Dedicated Account Manager Custom routing configuration Bespoke solutions For high volumes (contact the vendor) 3. SMS Numbers : Two-way communication and localized brand interactions in 50+ countries. 4. Lookup and HLR pricing : Accurate, detailed information on any phone number in the world. Lookup : Free Voice Custom 1. Placing a call : Place programmable calls on our fault-tolerant platform. Rates vary based on number type and call destination. To Landline : $0.006 per minute To Mobile : $0.006 per minute 2. Receiving a call : Receive programmable calls on our fault-tolerant platform. Standard : $0.0033 per minute 3. Voice Numbers : Two-way communication and localized brand interactions in 50+ countries. Dedicated Number : $1.5 per month 4. Text to Speech : Share your campaigns, notifications and alerts via voice message in any of our 20 offered languages. Outbound : $0.005 per message 5. Voice Recording : Automatically record, save, playback, and transcribe your Voice calls. Recording : Free Recording Storage : Free Stored for 90 days Auto Transcription : $0.0400 per minute 6. Answering Machine Detection : Automatically detect whether phones are mobile or landline and optionally leave a message. Recognition : Free 7. Lookup and HLR pricing : Immediately retrieve accurate, detailed information on roaming, validity and more about any number in the world. Lookup : Free Lookup and HLR pricing : $0.011 per request Essentials (WhatsApp) $50 /Month billed Yearly Everything you need to start talking to customers Features WhatsApp API First 15,000 session messages included : $ 0.02/ session message 1 Active WhatsApp channel 2 Message Templates $ 0.0085/ template message Messaging and ticketing Rich Media Capabilities End-to-end Encryption Standard Customer Support Pro (WhatsApp) $150 /Month billed Yearly A complete plan for small to medium businesses Features Includes features of Essentials plan, plus First 50,000 session messages included : $ 0.005/ session message 5 Active WhatsApp channels 20 Message Templates : $ 0.0085/ template message Enterprise (WhatsApp) Custom Communicate with your customers at scale Features Includes features of Pro plan, plus Custom session messaging rates : Tailored plan for your business Custom channel amount Unlimited Message Templates : Tailored plan for your business View Price Page	Suite Team $69 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Suite Growth $115 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Suite Professional $149 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Suite Enterprise Custom Features: Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces Suite Enterprise Plus Custom A comprehensive solution that meets all enterprise needs. Features Optimize support and fine-tune change management with our most robust sandbox Scale your business with our highest API rate limits Protect your operations with enhanced disaster recovery View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page

Compare Trengo vs MessageBird

Trengo

MessageBird

Zendesk Support

Freshdesk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES