TOPdesk vs CRMdesk Comparison

Remove All ADD PRODUCT TOPdesk CRMdesk Freshservice	Remove TOPdesk Service Desk Software (338 Ratings)	82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CRMdesk Help Desk Software (112 Ratings)	Sponsored Remove Freshservice Service Desk Software (1118 Ratings)
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ADD PRODUCT	Remove TOPdesk Service Desk Software (338 Ratings)	82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CRMdesk Help Desk Software (112 Ratings)	Sponsored Remove Freshservice Service Desk Software (1118 Ratings)
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Overview

Summary

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more. ..show more

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. ..show more

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Orlando, Florida / +1 407-613-5410

N/A

San Mateo, California / +1 (866) 832-3090

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essential Custom Manage assets and solve customer requests and problems Features Incident Management Asset Management Self-service Portal Dashboard & Reporting Knowledge Base Sandbox Environment Open API Access to The Marketplace Unlimited End-users Unlimited Mailboxes Engaged Custom All the features need to manage complex workflows Features Includes the features of Essential plan, plus Change Management Contract and SLA Management Survey Module Operations Management Problem Management Excellent Custom Full service plan for the best customer experience Features Includes the features of Engaged plan, plus Project Management Webshop 24/5 support Annual health check Uptime guarantee View Price Page	Standard Edition Others Features 5 Customer Service Representatives: $49 10 Customer Service Representatives: $75 25 Customer Service Representatives: $149 Unlimited Customer Service Representatives: $249 24/7 customer support included Free lifetime upgrade Unlimited amount of customers Highly customizable: Ability to change Customer Desk appearance. Integration with your website: Application is specially designed and developed to allow fast and complete integration with existing customer's website. Multilingual user interface: English, Spanish, French, Swedish, Dutch, Portuguese,Traditional and Simplified Chinese and Japanese user interfaces. More languages will be available soon. Requests Submission: Customers are able to ask, review or update questions to the support staff. Automatic email notifications: The system automatically generates email notifications when issues are resolved or updated by the support staff. Frequently Asked Questions: Searchable Knowledge base of frequently asked questions helps to find answers to related problems or questions. Self registering: To submit requests customers need to register for the first time to create a separate password-protected account. Simplified: Seamless registration while submitting requests with e-mail and name only. Restricted: Customers are created and provided with login info by support staff only. Web-based: All the functionality is accessible through the Web. Staff Management: Ability to create, update and delete support staff records. Product/Area Management: Ability to create, update and delete your company's support site products/areas. Customer Questions Management: Ability to resolve or update customers' questions as well as searching through a questions database for a related answer. FAQ Knowledgebase Management: Customer support staff has an easy way to create and update the FAQ Knowledge base records or to search through FAQ database for a related answer. Automatic email notification: The system automatically notifies support staff when the new request has been sent or when the existing issue information was updated by the customer. Security: The site is secured by a unique user Id / password combination to prevent unauthorized access to the site. Easy Customization: All features may be customized through easy to navigate web-based forms. Newsletters wizard: Allows sending newsletters to customers. Assignment Rules: The system allows setting rules for automatic questions assignment to customer service representatives according to the product, company or domain. Role-based permission: Ability to manage user access rights for "Knowledge Base", "Questions", "Customers" and "Reports" tabs in Support Desk. Reports: Build-in reports to gather statistical information with optional charts. Spell Checker: Checks spelling online in customer support replies. Professional Edition Others Features 5 Customer Service Representatives: $75 10 Customer Service Representatives: $99 25 Customer Service Representatives: $199 Unlimited Customer Service Representatives: $299 Discussion Forum: Customer's community where they can find solutions, advices, discussions and friends. Idea Exchange: Dedicated "ideas" forum for customers to post, vote, comment and see what is planned to deliver. SSL security option: Secure customer communication through the Customer Desk site using 128-bit encryption. FAQ access restriction: Access to certain FAQ topics may be restricted for each customer individually. E-mail Interface: Allows customers to submit requests via email. Attachments will be linked to the request. Custom Registration Integration: Ability to customize registration to allow possible integration with customer's own registration form. Mixed mode: Combines self registering with automatic registration/login from any third-party site/application. Discussion Forum Management: Maintain and participate in customer's community. Idea Exchange Management: Obtain and share customer's or own ideas, show what is planned to deliver. SSL security option: Secure support staff communication through the Support Desk site using 128-bit encryption. Mail Integration: Allows customers to submit help desk requests via email. Attachments will be linked to the request. Mail Rules: Ability to assign certain products/areas for different groups of questions coming through email interface. Custom Fields: Ability to create custom fields for the user registration and request forms. Escalation Rules: Ability to set rules for automatic escalation of customer request according to the time, status, product and other criteria. Response Templates: Ability to create typical response templates to streamline support staff answers. Third-party Software Integration: CRMdesk can be integrated with BUGtrack - bug tracking and project management software. Web-Query: Ability to create web-query to the CRMdesk database. Query result is available in the XML or HTML format. View Price Page	Starter $29 /User/Month For getting started Features Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Growth $59 /User/Month For growing businesses Features Includes features of Starter plan, plus Service Catalog Asset Management Purchase Order Management Employee Onboarding Portal Customization MSP Mode Multiple SLAs Approval Workflows Business Rules Cloud Management 2000 Orchestration transactions/mo/account Pro $115 /User/Month ITSM + ITOM + Project Management for large organizations Features Includes features of Growth plan, plus Problem Management Change Management Release Management Project Management SaaS Management (Add-on) Software License Management Contract Management Alert Management Analytics Pro Access Controls Pro Team Dashboards IP Range Restrictions 5000 Orchestration transactions/mo/account Enterprise $145 /User/Month Service management solution for enterprises Features Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA) Freddy Agent Assist (BETA) Sandbox Audit Logs 20,000 Orchestration transactions/mo/account View Price Page

Compare TOPdesk vs CRMdesk

TOPdesk

CRMdesk

Freshservice

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES