Home/Compare/Tidio Chat vs UseResponse
Updated on: November 14, 2019

Tidio Chat vs UseResponse

77%
Tidio Chat
(54 Ratings)
78%
UseResponse
(18 Ratings)
Visit Website Visit Website
ADD PRODUCT
77%
Remove
Tidio Chat
(54 Ratings)
78%
Remove
UseResponse
(18 Ratings)
Visit Website Visit Website

Overview

Summary

Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. ..read more

UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce. ..read more

Features

Agent Scheduling

Alerts (Escalation)

Automated Routing

Call Me Option

Co-Browsing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Knowledge Database

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Offline Form

Persistent Chat

Self Service Portal

Shortcut Messages

Social Media Integration

Surveys & Feedback

Ticket Management

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

United Kingdom/ 020 3289 7807

Long Beach, NY - 11561 / 516-874-2876

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Forever Free
Free

A tailor-made communicator for your business.

Up to 3 users for a lifetime

  • Live chat
  • Email integration
  • Messenger integration
  • iOS and Android app
  • Unlimited tracking
  • 3rd Party integrations
Communicator
$15 /Month

Communicate better and faster than ever.

  • For 3 operators ($10 for any further operator)
  • Live Typing-Use Live typing to see what your customers are typing before they even hit the enter key.
  • Live Visitor List-See when visitors are live on your site thanks to a Visitor list. Track which pages they are currently browsing or what country they come from.
Automation
$15 /Month

Convert leads into customers, automatically.

  • For 5000 unique users on your site
  • Recover Abandoned Cart-Send automatic messages every time a cart has been left and win it back.
  • Build Returning Visitors Loyalty-Set up automatic messages with special offers - this is the easiest way to increase your sales.
  • Use Auto Reply when you are around-Set up automatic messages when an operator is busy or just does not reply.
  • Say Hello to new Visitors-Send welcome messages so that new users feel at home.
View Price Page
Basic Cloud
$49 /Month

Features

  • 2 support agents
  • $19/month for extra agent
  • 1 help center
  • ∞ users, requests
  • 10k daily API requests
  • 10+ Support Channels
  • Customizable Help Center
  • Assignment Automation
  • Basic Analytics
Enterprise Cloud
$149 /Month

Features

  • Everything in Basic Cloud plus:
  • Kanban Board
  • Smart Automation
  • Tickets Visibility
  • Business Hours
View Price Page

SCREENSHOTS

View 12 screenshot(s)
View 8 screenshot(s)

INTEGRATIONS

    NA
  • Slack
  • Salesforce
  • Zapier
  • Jira