Home/Live Chat Software/Tidio Chat vs TruChatUpdated on: March 28, 2024

Compare Tidio Chat vs TruChat

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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. ..show more

TruChat is a live chat software that leverages advanced technologies such as Natural Language Processing to drive engaging customer conversations. It enables users to easily build multichannel conversational marketing chatbots for any industry. All this and more makes it relevant for designers, developers, programmers, software companies, and digital agencies. Users can seamlessly control conversations across every major messaging platform, app, or website through a single and centralized dashboard. Natural language processing enables users to drive intuitive and natural conversations. Chatbots can even create automated help desk support tickets that can then be easily managed through the dashboard or mobile app. Features like full-page chats can also be used to build landing pages and let users directly increase conversions. The chats can also be intelligently transferred to live agents at relevant moments in conversations. And with advanced chatbot analytics, users can understand performance results and tweak the chatbots for further optimization. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

London, United Kingdom

Deerfield Beach, FL - 33442 / 833.878.2428

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Free

  • Yearly - 0USD/yr.
  • Monthly - 0USD/mo.
  • 3 operators available
  • (No credit card required)

Included:

  • Send up to
  • 500 emails monthly
  • 100 unique
  • reachable visitors
  • Unlimited chats
  • Desktop & mobile apps
  • Visitors Info
  • 3rd party
  • apps integration
  • JavaScript API
Communicator
$15 /Month

Communicator:

  • Yearly - 12.5 USD/yr.
  • Monthly - 15 USD/mo.
  • Billed per operator
  • (No credit card required)

Included:
All the Free Features

  • Live Typing
  • Viewed Pages
  • Live Visitors List
  • Permissions
  • Notes
  • 1-40 operator
  • seats available
Mailing
$25 /Month

Mailing

  • Yearly - 20.83 USD/yr.
  • Monthly - 25USD/mo.
  • 3 operators available
  • (No credit card required)

Included:
All the Free Features

  • Send up to 40k
  • emails monthly
  • Unlimited contacts
  • No daily sending limits
  • Email templates
  • Email address validation
  • CAN-SPAM and
  • GDPR compliance
  • Contact segmentation
  • Automated campaigns
  • Visual email editor
Chatbots
$39 /Month

Chatbots:

  • Yearly - 32.5USD/yr.
  • Monthly - 39USD/mo.
  • 3 operators available
  • (No credit card required)

Included:
All the Free Features

  • Unlimited unique
  • reachable visitors/mo
  • Unlimited
  • active chatbots
  • Chatbot templates
  • Visual chatbot editor
  • Zapier integration
View Price Page
TruCHAT
Free

Features

  • Chatbot Builder
  • Live Chat with Routing
  • Mobile App
  • 200 Conversations
  • Unlimited ChatBots
  • Unlimited Live Agent Seats
  • Free Chatbot Templates
  • Unlimited NLP Intents
  • Unlimited Domains
  • Unlimited Leads
TruCHAT Pro
$30 /Month

Features

  • Includes features of TruCHAT plan, plus
  • 200 Conversations per Month

More Conversations :

  • 500 Additional Conversations per Month = $25.00

Based upon the Number of Conversations per Month, the pricing plan varies. For a massive amounts of power and bandwidth, contact the vendor.

TruCHAT Developer

Partner Membership Required

Features

  • Includes features of TruCHAT Pro plan, plus
  • Partner Program Details
View Price Page

SCREENSHOTS

Tidio Chat Screenshots
TruChat Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • WordPress
  • Wix
  • Shopify
  • MailChimp
  • Slack
  • Zapier

ALTERNATIVES

Top alternatives to Tidio Chat

Zendesk Chat
Zendesk Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to TruChat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat