Home/Live Chat Software/Tidio Chat vs LiveZillaUpdated on: March 29, 2024

Compare Tidio Chat vs LiveZilla

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Overview

Summary

Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. ..show more

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

London, United Kingdom

Singen, Germany

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Free

  • Yearly - 0USD/yr.
  • Monthly - 0USD/mo.
  • 3 operators available
  • (No credit card required)

Included:

  • Send up to
  • 500 emails monthly
  • 100 unique
  • reachable visitors
  • Unlimited chats
  • Desktop & mobile apps
  • Visitors Info
  • 3rd party
  • apps integration
  • JavaScript API
Communicator
$15 /Month

Communicator:

  • Yearly - 12.5 USD/yr.
  • Monthly - 15 USD/mo.
  • Billed per operator
  • (No credit card required)

Included:
All the Free Features

  • Live Typing
  • Viewed Pages
  • Live Visitors List
  • Permissions
  • Notes
  • 1-40 operator
  • seats available
Mailing
$25 /Month

Mailing

  • Yearly - 20.83 USD/yr.
  • Monthly - 25USD/mo.
  • 3 operators available
  • (No credit card required)

Included:
All the Free Features

  • Send up to 40k
  • emails monthly
  • Unlimited contacts
  • No daily sending limits
  • Email templates
  • Email address validation
  • CAN-SPAM and
  • GDPR compliance
  • Contact segmentation
  • Automated campaigns
  • Visual email editor
Chatbots
$39 /Month

Chatbots:

  • Yearly - 32.5USD/yr.
  • Monthly - 39USD/mo.
  • 3 operators available
  • (No credit card required)

Included:
All the Free Features

  • Unlimited unique
  • reachable visitors/mo
  • Unlimited
  • active chatbots
  • Chatbot templates
  • Visual chatbot editor
  • Zapier integration
View Price Page
LiveZilla ONE
Free

Features

  • 1 Operator or Bot : Free
  • Non-expiring perpetual License
  • LiveZilla Apps
  • LiveZilla Knowledge Base
  • LiveZilla Statistics and Reports
  • LiveZilla GeoTracking
  • Unlimited Maximum number of Websites and Domains
  • Unlimited Maximum number of concurrent Chats and Tickets
  • Unlimited Maximum number of Contacts and Customers
LiveZilla PRO
$218.23 Others

New License / Initial Purchase

  • 2 Operators or Bots : $219.33
  • 3 Operators or Bots : $263.2
  • 5 Operators or Bots : $411.25
  • 10 Operators or Bots : $767.66
  • Unlimited Operators and Bots : $1206.32

Features

  • Includes features of LiveZilla ONE plan

The software offers Competitive Upgrade and Version Upgrade pricing options. For further details, contact the vendor.

SCREENSHOTS

Tidio Chat Screenshots
LiveZilla Screenshots
View 16 screenshot(s)

INTEGRATIONS

  • WordPress
  • Wix
  • Shopify
  • MailChimp
  • PrestaShop
  • WordPress
  • Joomla
  • Drupal

ALTERNATIVES

Top alternatives to Tidio Chat

Zendesk Chat
Zendesk Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to LiveZilla

Zendesk Chat
Zendesk Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom