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91%
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Summary |
Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. ..show more |
The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. ..show more |
Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff |
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Call Me Option Allows your visitors to speak to your agents directly over the phone |
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Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. |
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Knowledge Database Lets you have an access to all your past chat history and documents |
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Offline Form This feature allows your visitors to submit their questions when your agents are not available online |
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Persistent Chat Creating a subject-based group conversation that persists over time |
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Shortcut Messages Create shortcuts for the commonly used replies in order to save time |
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Transfers Transfer of calls from one operator to another with just one click |
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Video Chat Make conversations more personal with video calling between your agents and your visitors |
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Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message |
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Top alternatives to Tidio Chat
Zendesk Chat
Crisp
JivoChat
tawk.to
Intercom
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Zendesk Chat
Crisp
JivoChat
tawk.to
Intercom
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