Tidio Chat vs Customerly Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tidio Chat

Live Chat Software

4.7 215 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customerly

Live Chat Software

4.8 11 user ratings

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Overview

Description	Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. Read more	Customarily is a customer lifecycle software explicitly built to help client-facing businesses to manage their relationship with customers. This tool offers support, collects feedback, and automates processes, such as requesting routing and email marketing. Customarily is a very useful tool that assists businesses to increase sales, revenue, and customer relationships through live chat software that provides the support of video calls, knowledge base, typing reviews, and surveys. Customarily software manages the businesses and the entire customer lifecycle by creating and prospering relationships with customers. This all-in-one software offers models for customer intelligence marketing survey and CRM; all these models are completely incorporated to offer streamlined Customer Management workflows. Customerly will prove to be an effective tool for businesses as it helps them segment customers within customerly tools to send automated surveys or messages or deliver targeted marketing campaigns. Moreover, the customary offers tools to design newsletters and build email templates and campaigns that can be analyzed regarding click and open rates. Customarily offers top-class support for businesses offering basic, pro, and enterprise pricing strategies for solopreneurs and enterprises. Read more
Pricing Options	Free Trial Not Available Starts at $12.5. Offers Free-forever plan.	Free Trial Available Starts at $24.0. Offers Free-forever plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 73% Momentum 69% Popularity 86%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 78% Momentum 67% Popularity 83%
SaaSworthy Awards	# 2 Fastest Growing # 6 Most Popular	# 20 Most Popular

Features

Total Features	7 Features	8 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 215 user ratings	4.8/5 11 user ratings
Ratings Distribution	Excellent 77.1% Very Good 17.8% Average 4.1% Poor 1% Terrible 0%	Excellent 86.7% Very Good 6.7% Average 6.7% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Not Available Starts at $12.5. Offers Free-forever plan.	Free Trial Available Starts at $24.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Communicator $12.50 $15.00 per month Mailing $20.83 $25.00 per month Chatbots $32.50 $39.00 per month	Basic Free Startup $24.00 $29.00 per month Pro $79.00 $87.00 per month Enterprise $129.00 $159.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Chat 4.5 Based on 541 Ratings Tidio Chat Vs Zendesk Chat LiveChat 4.6 Based on 2594 Ratings Tidio Chat Vs LiveChat tawk.to 4.4 Based on 372 Ratings Tidio Chat Vs tawk.to ClickDesk 4.1 Based on 138 Ratings Tidio Chat Vs ClickDesk LiveAgent 4.7 Based on 2506 Ratings	Comm100 Live Chat 4.7 Based on 245 Ratings Customerly Vs Comm100 Live Chat LiveChat 4.6 Based on 2594 Ratings Customerly Vs LiveChat Intercom 4.5 Based on 4448 Ratings Customerly Vs Intercom CustomChat Natterly Customerly Vs Natterly
	View All Tidio Chat Alternatives	View All Customerly Alternatives